Customer Service Administrative Assistant

TAMMY HOWELL

*************@******.*** 540-***-****

OBJECTIVE

To secure a challenging, long term position in a reputable organization to expand my skills and knowledge.

EXPERIENCE

Self Employed

Nail Technician 01/2019 to Current

I am responsible for budgeting, branding, marketing, securing finances, scheduling, product restocking, etc.

I practice patience, communication, and customer service skills to satisfy and meet the needs of customers.

I research current rates, and trends to keep up to date with changes in style, nail care techniques, prices and product.

I apply extensions to the natural nail, manicures and offer educational services to clients as well as other nail technicians.

Aerotek

E-Commerce Representative 08/2019 to 02/2020

I was responsible for building positive interactions and relationships with customers and store employees. and communicating across email, phone, and live chat with excellent clear and concise communication skills.

I assisted customers with their needs with product selection, order placement, replacement, returns, shipping and resolutions.

I provided knowledgeable answers to customer and store employee phone and e-mail inquiries regarding products and brand.

I assisted clients on ordering online.

I handled orders in the back office and liaised with logistics.

I followed up on orders and liaised with customers and store employees, retail, repair services, buyers, etc.

Ellis Senior Care Llc

CNA/HomeHealth Aid 01/2017 to 02/2019

I monitored patient condition by observing physical and mental condition, intake and output, and exercise.

I supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands.

Duncan’s Landscaping

Administrative Assistant 08/2008 to 05/2017

I answered all phone calls, as well as organized and scheduled appointments, planned meetings and took detailed minutes.

I wrote and distributed email, correspondence memos, letters, faxes and form.

I prepared regularly scheduled reports, developed and maintained a filing system, updated and maintained office policies and procedures.

I ordered office supplies and researched new deals and suppliers.

I maintained contact lists, booked travel arrangements, submitted and reconciled expense reports, provided general support to owner.

EDUCATION

William Fleming High School 2005

GED

REFERENCES ARE AVAILABLE UPON REQUEST.

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