Service Representative Customer
Resume:
Amy Thomas
******.*******@*****.***
Knoxville, TN 37923
Summary
Proficient customer service representative and information processor with over 15 years of experience.
Work experience
Financial Services Agent
Lending Solutions Inc - Remote, TN
October 2021 to January 2024
LSI is a third party financial company offering lending and collection services for over 300 banks and credit unions.
● Responsible for accessing customer accounts using personal information
● Provided balance inquiries, calculated loan payoffs, and completed funds transfers
● Resolved issues with debit and credit cards being declined
● Created follow-up requests for the financial institution if a problem could not be resolved
● Followed all requirements to safeguard personal information
● Improved call answer rate to less than two minutes in the first six months Claims Specialist
BC Forward Razor LLC - Louisville, TN
May 2019 to March 2021
BC Forward is a staffing agency for financial and healthcare companies.
● Processed Medicaid claims in a timely manner
● Accessed all resources to determine claim eligibility
● Followed all requirements of HIPPA laws to safeguard the privacy and security of protected health information
● Participated in focus groups to streamline processes and eliminate errors Family Sabbatical
Home - Knoxville, TN
November 2017 to April 2019
Provided educational and emotional support for family member. Trade Partner Support Specialist
Whirlpool - Knoxville, TN
October 2002 to October 2017
Whirlpool is a leading manufacturer of kitchen and laundry appliances worldwide.
● Ordered and returned appliances for multifamily job sites
● Coordinated appliance deliveries with local warehouses and job superintendents
● Scheduled service appointments and ordered replacement parts
● Initiated reports for current inventory levels and in-process orders
● Created customer satisfaction survey to improve overall service Education
Studied Sociology
Rollins College - Winter Park, FL
May 1988 to May 1988
Skills
45 WPM Data Entry
Detail-Oriented
10-Key Typing
Microsoft Excel
Organized
Microsoft Word
HIPAA
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