Department Manager Customer Experience

ELISABETH ALLENDER

Phone: 406-***-**** Email: *.********@**********.***

Columbia College, Columbia, Missouri Bachelor of Arts, summa cum laude, Business Administration

SALES, CUSTOMER EXPERIENCE AND MERCHANDISING MANAGER 2/2022 to Present

MACY’S INC. Bozeman, Montana

Department Manager for national retailer. Report analysis, supervision of assigned teams, sales analysis, mentoring, training, performance assessment.

WHOLE HEALTH MANAGER 10/2020-10/2021 MARKET OF CHOICE Medford, Oregon

Department manager for premium regional grocery store. Merchandising, train and nurture employees, vendor relations and product ordering, invoicing and revenue cycle management. Performance assessment, analysis of sales and labor costs. Required extensive product knowledge of supplements, vitamins and personal care merchandise.

ACCOUNT SPECIALIST- BUSINESS OFFICE 2019-2020 OREGON SURGICAL SPECIALISTS Medford, Oregon Account and insurance specialist for a surgical team. Appeals and denials; required legal research on previous cases and filing appeals. Required extensive knowledge of contract processes.

SALES & OPERATIONS MANAGER 2016-2018 ROTECH HEALTHCARE, INC. Bozeman, Montana

Manager for a national home healthcare company. All management, sales and operational duties; contracts, accounting, financial services. Compliance, hiring, training, mentoring and budgeting.

PROJECT MANAGER 2000-2016

BELLE AURORE CREATIVE ADVERTISING & MARKETING Bozeman, Montana Created and executed project work plans, identified resources needed and assigned individual responsibilities. Managed day-to-day operational aspects of project and scope. Determined appropriate revenue recognition, ensured accurate invoicing and monitored receivables for each project. Analyzed project profitability, revenue, margins, bill rates and utilization. Assured all project legal documents, contracts and request for proposals were completed. Communicated project information to superiors and mitigated team conflict and communication problems. Inspired team members to attain goals and pursue excellence. Set and managed client expectations while seeking opportunities to increase customer satisfaction and deepen client relationship. Identified opportunities for improvement to keep project team processes on the forefront of emerging industry practices. Supervised teams of 7 to 10 members

• COMPUTER SKILLS: PC and Mac: Microsoft Office, Adobe Creative Suite, CRM, EMR/EHR databases. Network and cloud-based systems.

• MANAGEMENT: PMI Book of Knowledge, Lean/Six Sigma

• PRO BONO: Marketing and Fundraising for charities Walk To Africa and Venice Art Walk

• SPECIAL SKILLS: Professional Photography, Public Relations-Press Release, Special Events Coordinator.

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