Data Entry Customer Service

TAMMY ALLRED

Chugiak, Alaska 907-***-**** ad6lwq@r.postjobfree.com

Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Diligent trainer and mentor with exceptional management abilities with a results-driven approach to applying training, monitoring, and morale-building abilities to enhance employee engagement and enhance overall performance. This includes proper techniques of office etiquette which is the customers first impression of a business.

Experienced Office Management, Administration Professional, and Data Entry with experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Top-notch management abilities in financial, personnel and clerical areas.

Accommodating Customer Service Advisor bringing 25 years of customer service experience in all types of settings. Skillfully handle customer accounts and solicit new accounts. Well-versed in managing adverse situations and interpersonal conflict. Expertise in call handling, requests processing, data and service renewals. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Excellent written, verbal, and social communication skills. Highly proficient with all Microsoft Office and G Suite used daily.

Engineering Supervisor with certifications and more than 22 years of progressive experience leading teams and projects of significant impact in management and design. Analyzes and allocates resources and balances project priority and business demand to accomplish assignments, projects, and continuous improvements. Recruits, hires, trains and mentor’s engineers and cross-functional supporting staff to achieve common goals. Received high accommodations for bringing units to high standards to obtain certification levels. Received many awards for achieving high levels of work that are above and beyond the normal required work. History of success in performing load and cost calculations and establishing clear parameters. Detailoriented with strong knowledge of Engineering and various computer software.

Results-driven Inventory Manager with demonstrated record of running diverse departments. Highly successful keeping records current, accurate, with accounting skills. Offering 20 years of experience strengthening processes, realigning teams, and overhauling structures to keep operations responsive to changing industry and company demands. Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly skilled with inventory counts, data entry, business audits and documentation requirements. Taken inventory systems that were abandoned or obsolete and reconstructed them to maintain inventory as they were intended. Achieved skilled experience in managing ten million dollars’ worth of military inventory which lead to achievements by maintaining inventory, purchasing, logistics, and planning of installation of parts for military assets.

Accomplishments

•Have an EPA certification for HVAC for 15 years.

•Built data systems to track inventory worth over 10 million dollars. While receiving merits for quarterly and yearly audit / inspections over 10 years while achieving a 99% accuracy of inventory on hand.

•Licencse for Health and Life Insurance

Skills

•Proficient Project/Operations Management • SAP/ Warehouse Management system

•Extremely Efficient and Detail-Oriented • Upselling Products and Services

•Team building and training • POS Systems and Ordering Platforms

•Highly Proficiency in Microsoft Office and G • Team Collaboration as Supervisor/Manager Suite (Excel, Access, Word, PowerPoint) • Highly Proficient Oracle EnterpriseOne

•Administrative and Office • Proactive Self-Starter, Strong Communication Support/Assistance/Accounting and Social Skills

•Highly Proficient in Data Entry Systems

Work History

Business Owner/ Entrepreneur 06/2023 to 06/2024

Gilmour Services Inc. -Saint Augistine, FL

Created a business to work with Fema and disaster relief projects in the Florida, Georgia area.

Created business to work as dispatching services for trucking logistics companies within the local area.

Manager /Service Advisor 02/2022 to 09/2023

Teph Seal Auto /Honda– Saint Augustine /Jacksonville, FL

•Outstanding ability to answer, screen, forward incoming calls along with maintaining the security of the front office area to incoming clients. Excelled in this position and enjoyed challenge as after 20 + years as Senior level Marine Mechanic. Exhibited high energy and professionalism when dealing with clients and staff.

•Developed estimates by costing materials, supplies and labor in sales ahead for customers estimate.

•Informed customers of service specials, completion times and service expenses to provide exemplary customer service. Manually entering invoice information for POS to be processed manually each day, approximately 30-40 day. Thus, creating appointments for all clientele for work to be performed timely.

•Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences with sales.

•Suggested add-on services that would be helpful to customers to improve bottom line.

•Answered average of 100 calls, emails, and faxes per day, addressing customer inquiries, solving problems, and pulling service records providing customer information to resolve disputes.

•Therein as Lead Manager managed all facets of business including but not limited to planning, logistics, bill of ladings, cash handling and office accounting to complete required work to be done ahead of time to maintain efficiency of inventory.

•Managed continuous improvement initiatives to drive gains in quality, flow, and output by 80%.

•Reviewed work for quality, compliance, and design with company standard specifications.

•Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality to generate high sales.

•Completed and submitted monthly and yearly reports to support executive decision making ahead of schedule.

•Standardized production procedures, job roles, & quality assurance guidelines with 90% success.

Special Order Facilitator Inventory Manager 05/2021 to 02/2022

General RV – Orange Park, FL

•Consistently answered phones and redirected them to the appropriate person. While creating an environment that was warm and welcome for everyone that came into the dealership.

•Maintained inventory purchasing, logistics, planning of installation of parts by reducing loss prevention of products from 80% to less than 10% each quarter with the use of SAP.

•Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated, and presented reports while using Excel.

•Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery within Excel. Performed data entry to complete proper paperwork.

•Completed scheduled inventory counts, physical inventory, and supply audits to track shrinkage and inform purchasing decisions with the use of Excel as a platform to show the team required by warehouse operations.

•Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets with the use of SAP.

•Worked seamlessly with customers to order specialty products for each motor vehicle.

Rural Carrier 03/2020 to 05/2021

United States Post Office – Saint Augustine, FL

•Mail carrier on 20 plus different routes in rural areas that require attention to detail delivering mail and packages. While taking into consideration weather and road conditions.

•Sorted mail according to order of address appearance for easy access in field.

•Maintained accurate records of attempted and missed deliveries as required by post office.

•Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.

•Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

•Inspected truck equipment, supplies, reported problems and safety hazards to supervisors following each shift.

College full time to achieve bachelor's degree in Cyber Security Homeland Security 09/2017 to 03/2020

Mechanic Shop Lead – Lead Engineer 09/1995 to 09/2017

United States Coast Guard – Chesapeake, VA

•Diesel Technician, Law Enforcement Instructor, Aviation Fuel Tech, and Transport Equipment.

•Lead hundreds of high-level missions that were 98% successful. While working with other branches of military and intelligence community.

•Analyzed malfunctioning equipment and determined type of repairs required with 25% downtime while 98% repairs were cost effective.

•Performed routine, preventive maintenance, and full overhauls on Caterpillar, Detroit, Cummins, MTU, Fairbanks Morse, Honda, Mercury, and Auxiliary types of equipment.

•Replaced defective wiring systems, hydraulics, and braking systems to return machines to service with 95% rate.

•Maintained meticulous records of all repair work that was made to machines and equipment.

•Quickly excelled learning new skills to apply them to daily tasks, improving efficiency and productivity while using the Microsoft Suite to manage all aspects.

•Used critical thinking to break down problems, evaluate solutions and make decisions.

•Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment to work within tight deadlines.

•Maintained energy and enthusiasm in fast-paced environment with constant change.

Education

Bachelor of Science: CYBER SECURITY IN HOMELAND SECURITY 05/2020

Excelsior College - New York, NY

GPA: 3.3, Course work in topics that relate to cyber security.

Associate of Science: science technology 12/2019

Excelsior College - New York, NY

GPA: 3.2, work in advance data entry, computer technology

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