Customer Service, Server, Bartender, Criminal Justice field

Courtney Ammann

*** ******* ***** **** *** G Oviedo, FL 32765 689-***-**** ad6lsc@r.postjobfree.com PROFESSIONAL SUMMARY

With 8+ years of proven excellence in high-volume customer service, I consistently bring a sense of urgency, enhanced problem-solving skills and attention to detail to the workplace. From my experience in hospitality, I have developed strong abilities to work well with others, provide exceptional customer service, and prioritize the needs of others. As a restaurant server, my ability to work well under pressure along with my dedication and passion for serving others has enabled me to create strong working relationships and develop resilience in this industry. QUALIFICATIONS

Herzing University Winter Park, FL

Bachelor of Science Degree, Criminal Justice 05/2017 - 08/2021

• GPA 3.84; Summa Cum Laude; National Honors Society; President’s List (4.0) Summer 2019-Present; Dean’s List

(3.5+) Spring 2018

SKILLS

• Define and compare different types of crime and understand the appropriate methods of punishment for each

• Describe the history of criminology, identify and distinguish the various criminology theories

• Recognize the various law types (criminal, civil, public and private)

• Examines Constitutional law and policing styles, understands function of the U.S. criminal justice system

• Strong written, organizational, and communication skills pertaining to the legal profession

• Utilizes comprehensive coaching methods to train new hires and resolve conflicts

• Organized and disciplined, efficient in completing multiple tasks in a timely manner

• Proficient in Microsoft Office programs and internet research EMPLOYMENT

Server Coach Miller’s Ale House Oviedo, FL 02/2021 - 10/2023 Maintained SERV Safe Certifications for Food Handling and Alcohol (Safe Staff)

• Responsible for taking customer orders and ensuring customer satisfaction

• Recommending daily specials and discounts to successfully up-sell limited-time food products

• Successfully solved customer conflict and problems when mistakes were made with orders and payments

• Processing payments and handling cash and credit transactions Server Miller’s Ale House Chattanooga, TN 10/2020 - 01/2021 Maintained TN ABC Server Permit #123345 (Alcohol Beverage Commission)

• Greeted and welcomed customers and seated restaurant patrons

• Successfully obtained a state liquor license to legally serve alcoholic beverages

• Implemented customer surveys to provide feedback on service quality

• Built and maintained customer relationships

• Responsible for taking orders and communicating with kitchen and other restaurant staff Cashier Harbor Freight Tools Casselberry, FL 04/2014 - 04/2016

• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

• Restocked, arranged and organized merchandise in front lanes to drive product sales

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

VOLUNTEER

City Church Food Pantry Food Assistance Sanford, FL 06/2011 - Present

• Prepared food bags and maintained orderliness of the food bank area;

• Served prepared food in the kitchen; Provided participants with meals and social interaction; Assisted with bringing packaged food and groceries to cars as required

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