General Manager Lodge

AYUBU THOMASI BAHEBE

P. O.BOX. ***.

ARUSHA,

TANZANIA

Contact: 062******* / 076*******

Email : ad6lrq@r.postjobfree.com.

HEAD OF HUMAN RESOURCE.

P. O. BOX.

ARUSHA -TANZANIA

Dear Sir/Madam,

RE: JOB APPLICATION LETTER AS LODGE MANAGER POSITION.

As above clear subject matter refers, I humbly hereby wish to submit my application letter at your office expressing my interest to work with your company for a a position of Lodge director position as I have more than 8 years experience on tourism industry.

My highest education level is Bachelor Degree of Hospitality & Tourism which I graduate at Makumira University Collegein Arusha and also Diploma in Store Management, Procurement & Supplies awarded at Moshi University College of Cooperative and Business in Moshi, I was working with different companies on Contract Basis as stated in my CV together with upgrade my education.

I interested to work at your company as part of small dynamic team where I could make a significant contribution through sharing my experience to meet company goal and guest Satisfaction, I current working at ZARA TOURS LODGES AND CAMPS NORTH ZONE AS LODGE GENERAL MANAGER SERENGETI SAFARI LODGE (SSL)

For more reference, please find here with the attached files of my CV, academic credentials and other relevant documents for your perusal hoping that my application will meet your favorable consideration at the sometimes

I look forward to hear from you.

Warm Regards,

Ayubu Thomas

CURRICULUM VITAE (C.V)

AYUBU THOMASI BAHEBE

Cell,, 062******* /076*******

E-mail: ad6lrq@r.postjobfree.com

PERSONAL DETAILS

Nationality : Tanzanian

Date of birth : 29th December 1987.

Place of birth : Mwanza.

Sex : Male.

Marital status : Married

Language : Kiswahili, English.

PERSONAL TRAITS

Hard working, self- management and prioritize work with minimum supervision and use time

Efficiently, creative and innovative, flexible, honest, transparent, highly interactive and team

Work, with high ability of Operating the Computer.

EDUCATION BACKGROUND

DURATION NAME OF INSTITUTE AWARD

2013 -2016 : MakumiraUniversity College Degree Bachelor in Tourism

2008 -2010 : Moshi University ( Muccos) Diploma in Procurement & store Manage .

2001 -2002 : Sheratom Vocational College Certificate in Tourism & Hospitality

1997 -2000 : Kamabarage Secondary School Certificate of Advance Secondary School.

WORK EXPERIENCE

2021 July to Present .

Employed at Zara international and Tour agency ZITA

Current working as a Lodge General Manager at Serengeti Safari Lodge

Recently i was working as a Camp General Manager at Serengeti Wild Camp.

2019- 2020 .May

Employed at Well worth Group of Companies at lake Manyara Kilimamoja Lodge.

Lodge General Manager at Kilimamoja Safari Lodge Lake Manyara.

2018 - 2020 Dec.

Employed in Moivaro Lodge and Tented Camps.

Lodge Manager at Moivaro Coffee Lodge Arusha (Kambi ya Chupa)

Camp Manager at Serengeti Ikoma Camp Robanda .

2017 - 2018.

Employed in DikiDiki Hotel and Tours

Guest Relations Manager Front office manager at Arusha Usa River.

2016-2017

Employed in Sopa Lodge (Ngorongoro)

Restaurant (Manager.F&B Manager.) at Ngorongoro Sopa Lodge.

POSITION WORKING ROLES & RESPONSIBILITY

Lodge / Camp General Manager.

My duty was to Performing the following:-

Oversee day to day running of the property including all their departments. Responsible for all aspects of the camp at all times.

Responsible for the camp in the Reservations System, such as billing of extras and assigning rooms.

Training of Staff in all departments.

Manage & Maintain all year around the lodge facilities.

Observe and monitor performance to make sure that company rules and procedures are being followed.

Confer & cooperate with other department supervisors property activities.

Answer questions about hotel policies and services, Resolve Guest queries and/or complains imminently without any delay.

By host to the Guest in cooperation with your assistant, and be on the floor during all service hours (breakfast, lunch & Dinner, Sun-Downers etc) personal involvement with the Guest.

Personal involvement in Guest check in and Guest check outs.

Check all daily arriving rooms personal and check periodic rooms during Guest stay including turn-down in the evenings.

Oversee and active involvement in stock control, purchasing and receiving, cost control in all departments.

Proper costing in place at F&B department, responsible for Food budgets for guests and staff.

Coordinate department duties and resolve problems (daily department meeting is encourage).

Inspect property daily for cleanliness, appearance and defaults (Walk around the property, including back of house, facilities etc several times a day).

Petty cash, cash flow and sales control, all recorded and banked, in the Daily Cash Document.

Daily room invoices (to make sure all drinks, food, activities, excursions etc) is on the right room invoice and the room invoice is up to date of day of departure.

Suppliers, check on regular basis suppliers prices and compare with others, to personal check all the time the shopping with the invoices upon receiving at the camp. Buying items on credit is strictly prohibited, unless permission has given from the GM.

Interviewing, hiring, firing, evaluation reports always in agreement with the GM and according to the labor act.

Monitoring staff roosters from different departments, every weekly rooster should bear a signature for the Management

Update knowledge about local community and/or environment and help Guest understand what they can do in the area to help.

Be familiar with all services, excursions and activities offered by the property in order to inform the Guest in a accurate way and increase of sales.

Plan maintenance schedules.

Update interior of the property in agreement with the GM.

Create and implement systems in agreement with the GM.

Engage in marketing strategies.

Drafting budgets.

Reports wanted by management/accounts department, accurate and on time as give in time frame.

Get at least 90% of the Guest comments filled in and do following up (by thank you email, analyzing guest problem commits etc).

Be responsible for your own time management including days off and annual leave (communicate with GM regarding annual leave).

Guest Relations & Front office Manager.

My duty was to Performing the following:-

• Trains, cross –trains, and retrains all front office personnel.

• Schedule the front office staff.

• Supervises workload during shifts.

• Evaluates the job performance of each front office staff.

• Maintains working relationships and communicates with all departments.

• Maintains master key control.

• Verifies that accurate rooming list information is maintained and properly communicated

• Resolves guest problems quickly, efficiently, and courteously.

• Works within the allocated budget for the front office.

• Enforces all cash-handling and check-cashing.

• Conducts regularly scheduled meetings of front office personnel.

• Upholds the lodge's commitment to hospitality.

• Prepare performance reports related to front office.

• Monitor high balance guest and take appropriate action

• Ensure implementation of all lodge policies and house rules

• Monitor all V.I.P’s special guests and requests.

• Maintain required pars of all front office and stationary supplies.

• Review daily front office work and activity reports generated by night audit.

• Perform other duties as requested by management.

Food & Beverage Manager (F&B Manager).

My duty was to Performing the following:-

•To Develop and implement Food and Beverage promotions, strategies and special events in conjunction with the Food and Beverage Manager and Executive Chef

• To maintain optimum sales volume and strive to achieve sales objectives set forth by the Management for his department.

• To organize and develop restaurant service personnel by constant motivation and Training in order to provide satisfying working conditions to optimize guest satisfaction.

• To ensure that Food & Beverage Sales and Control Procedures are followed as prescribed by the Management.

• To handle guest complaints and redress guest grievances

• Negotiating/ menu planning/ co-coordinating.

• Maintenance of service standards and prompt resolution of any guest complaint

• Ensure that all staff complies with the grooming and uniform standards

• Ensure that the Information and the inputs given or directed by the Food and Beverage Manager / HGM is carried forward effectively

• Ensure compliance with legislated health and safety requirements within the workplace and keep the Food and beverage manager updated on the same for any challenges or alterations required

• Periodic assessment of all existing staff working

TRAINING / ACQUIRED

Tourism and Hotel Operations. From Expert Consultancy Ltd at Arusha.

Quality Internal Auditors Training. From Bellie & Roaster at Arusha.

First aid Training from Nzuri win Consultancy at Arusha.

INTERESTED

Interacting, exchange of views and teamwork

Reading books and news paper.

Sharing of skills in Forum

REFEREE

Mr. FRANK .TUSO .

Human Resources Manager.

Zara Tours Lodges and Camps

Moshi

Cell:076******* .

Email : hr@zaraproperties,com

Mr. ISMAIL MASSARY

Director Expert consultant.

Arusha

Cell: +255-***-***-**.

Email: ad6lrq@r.postjobfree.com.

Mr.OSCAR OPLAN

Operation Manager Moivaro Lodges & Camps

Arusha

Contact 068*******

Email: ad6lrq@r.postjobfree.com.

Iam,Ayubu Thomasi the undersidned, do hereby verify that the given information above is complete and true to the best of my knowledge.

Contact this candidate