Field Sales Quality Assurance
Resume:
RO
RENOX OCHEGO
Field Operations
254********* ad6lr3@r.postjobfree.com
www.linkedin.com/in/renox-ochego-51291466 Nairobi
EXPERIENCE
Field sales Escalation Agent
Apollo Agriculture
**/**** - ******* Nairobi
Supporting field agents to succeed in signing up more farmers and ensuring they flow through the Apollo process.
Responding to agent questions, and providing problem-solving support across the board - whether process and system questions, product questions or customers
Collecting insights and feedback from field agents to help in decision making by company management
Communicating updates and changes to field sales team. Stock Manager
Philmed Pharmaceauticals Limited
01/2022 - 10/2023 Nairobi
Managing expiries -Identifying, detailing, and sharing data on short expiries to the marketing team for action.
Collaborating with procurement to recall short expiries for repatriation back to suppliers for exchange and or disposal. Damages & breakages -overseeing proper handling of drugs during receiving, arranging and loading to minimize damage. Stock taking -Successfully conducted stock takes across 25 outlets and achieved 96% success rate.
Analysis of stock take variances and pointing out gaps contributing to variances and recommendations on mitigation measures. Analyzed consumption rates for all the outlets and managed stock levels.
Trained stock managemt staff on the inventory management best practices
Procument supervisor
One Acre Fund
05/2019 - 12/2021 Kakamega
Conducted market research related to operational goods/service Executed request for quotations, supplier selection, and purchases from requesting department
Delivered requested items to clients 100% on time, at the right specifications and at prices that are consistently below market rates Coordinated with QC team to evaluate quality assurance and ensure right products are delivered to users
Worked closely with internal teams to reduce overall spending Maintained and improved procurement process transparency Followed up with Finance to ensure suppliers are paid on time Followed up with requesters to ensure that orders are processed on time as per SLA
Provided support for delivery of purchased items to requestors Ensured that procurement controls are enforced and all required documents are updated to enable each purchase
SUMMARY
A team player who goes the extra mile to
ensure customers are satisfied. People-
oriented senior level representative with 0ver
10 years of experience in Customer service,
banking, procurement & Sales. Possesses
excellent judgment and handles conflicts and
daily issues using the highest standards of
professionalism.
LANGUAGES
English
Intermediate
Swahili
Intermediate
SKILLS
Budgeting Data analysis
Market Research Microsoft Office
Quality Assurance Team Building
Ticketing System
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EXPERIENCE
Orders and deliveries Associate
One Acre Fund
11/2017 - 05/2019 Kakamega
Resolved client issues on input verification
Client enrollment & credit adjustment
Verified contracts and input delivery sheets before making enrollment and delivery adjustments
Made roster adjustments as per cases investigation recommendation
Customer Service
One Acre Fund
01/2016 - 11/2017 Kakamega
Professionally received calls and emails from farmers and field staff Recorded case details and actions taken in Zen desk ticketing system
Provided clients with information relating to their loan packages Monitored Service Level agreements (SLAs)
Directs Sales Representative
Kenya Commercial Bank
07/2014 - 06/2016 sondu
Closed sales using various customer sales methods (door-to-door, cold calling, presentations).
Maintained and expanded the client database within the assigned territory.
Coordinated sales activities with team members and other departments.
Helped customers make selections by building customer confidence, offering suggestions, and opinions.
Achieved personal and branch sales targets.
EDUCATION
Diploma in Purchasing and Supplies Management
Kenya Institute of Management
06/2012 - 12/2013
Bachelors of commerce in Management Science
Egerton University
09/2009 - 12/2012
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