Customer Support Agent
Resume:
Objectives:
Work in an environment where team spirit is as important as expected results. Work
with professionalism, efficiency, and continuous improvement. Able to move towards goals under pressure and achieve good results. Young, motivated, hardworking, and insightful, I learn and adapt accordingly.
Academic Curriculum
2018 – 2020: Bachelor's Degree in Telecommunication at the National Higher School of Posts, Telecommunications and Information and Communication Technologies
(SUP'PTIC) Yaoundé-Cameroon, specialty Radio communication. 2016 - 2018: Telecommunications Technician Diploma obtained at the Regional Training Center for Posts and Telecommunications (RTCPT) annex of Buea-Cameroon, specialty Radio communication.
2014- 2015: Baccalauréat C (Mathematics and Physics with honors). Akwa-Nord Government High School (Douala-Cameroon)
Professional Experience
March 2022-Our days: Responsible for customer service and monitoring of the network of the company NOLAN SYSTEM AND NETWORK (Douala-Cameroon). Configuration and maintenance of customer lines using MIKROTIK technology. In parallel
Customer support agent (call center) for a parcel delivery company
Customer support agent (online) for a furniture company
E-Commerce
DOUANLA MEZINJOU Susy Muriel
“Curious, dynamic and determined”
Bonamoussadi, Douala, Cameroun
ad6llr@r.postjobfree.com
December 2020- December 2021: Teacher of Computer Science at “Groupe Scolaire Bilingue Pilote Sodiko” (Bonaberi-Douala)
July 2019- September 2019 (2 months): Academic intern CAMTEL Douala-Bépanda assignment to the access network (CRAR), operation and maintenance of the Douala network, dismantling of the CAMTEL radio site at the Joss Government High School Bonanjo-Douala
July 2018- September 2018 (2 months): Academic intern Douala-Bépanda assignment to the access network (CRAR), preventive maintenance on network equipment, curative maintenance on network equipment
July 2017- September 2017 (2 months): Academic intern CAMTEL Douala-Bépanda, assignment to the wired access network sector (SRAF), Connections and maintenance of MSAN installation cables creation of subscribers Computers and other skills
Computer skills: Matlab, Cisco Packet Tracer, U 2000, Word, Excel, PowerPoint, Publisher, Proteus, Arduino, Android Studio, Visual Studio, ENSP, Winbox, Dude, Helpdesk, Hostaway.
LANGUAGES
English: Spoken and written
French: Spoken and written
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