Customer Service Executive Assistant

Aylah Lawton

ad6lja@r.postjobfree.com 757-***-**** Chesapeake, VA

SUMMARY

Seasoned professional with 12 years' experience in customer-facing roles, seeking a Customer Service Rep position. Proven expertise in resolving customer inquiries and complaints, demonstrated at Expert Global Solutions and Kroger Stores. Strong administrative and coordination skills, adept in supporting team objectives and enhancing customer satisfaction.

WORK EXPERIENCE

UOM Counseling Portsmouth, VA

Executive Assistant Feb 2021 - Jan 2022

• Managed the COO's daily operations, ensuring efficient workflow and adherence to executive schedules.

• Anticipated and addressed the COO's administrative needs to facilitate seamless executive support. Ibex Global Virginia Beach, VA

Account Manager (Work from Home) Jan 2019 - Nov 2020

• Managed and resolved diverse customer inquiries to ensure satisfaction and loyalty, maintaining a strong customer-focused approach throughout all interactions.

• Assisted with the administration and reconciliation of client accounts, ensuring accuracy and attention to detail in all account-related tasks.

All God International Worship Center Norfolk, VA

Office Administrator/Receptionist Dec 2012 - Jun 2019

• Facilitated departmental strategic planning by actively contributing to the development of goals and objectives.

• Managed office operations, including maintenance of equipment and technology, to ensure seamless administrative support.

• Coordinated logistics for department meetings and events, including venue, catering, and audio-visual setup, while also handling clerical tasks such as correspondence and meeting minutes.

• Organized travel arrangements and maintained inventory of office supplies, ensuring efficient department functionality in alignment with agency protocols.

Expert Global Solutions Virginia Beach, VA

Customer Service Representative (Work from Home) Nov 2015 - Dec 2017

• Managed a high volume of inbound inquiries, effectively resolving coverage review requests through meticulous analysis of benefit plan design, client specifics, and clinical criteria.

• Delivered comprehensive assistance to healthcare professionals by clarifying drug coverage details and adjudication processes, ensuring accurate claims management and participant satisfaction.

• Contributed to the continuous improvement of service delivery by maintaining detailed documentation of inquiries and actively participating in collaborative best practice initiatives. Wendy's (Saren Restaurants, Inc.) Virginia Beach, VA Cashier/Cook Jun 2017 - Aug 2017

• Resolved customer inquiries and addressed complaints, ensuring a friendly and efficient service environment.

• Conducted training for customer service personnel on register operations and client engagement, improving transaction accuracy and customer satisfaction.

Kroger Stores Portsmouth, VA

Cashier/Customer Service Apr 2017 - Aug 2017

• Resolved customer inquiries and managed complaints, maintaining a professional and courteous demeanor.

• Conducted training for customer service staff on effective communication and register operation, ensuring a seamless checkout experience.

UNILEVER LIPTON TEA WAREHOUSE

Operator Technician Aug 2016 - Apr 2017

• Developed proficiency in the operation and maintenance of production machinery, ensuring consistent functionality and support in the creation of utility products.

• Managed control systems for equipment, contributing to the streamlined manufacturing process and maintaining quality standards.

America's Kids

Sales Associate Dec 2014 - Nov 2015

• Resolved customer inquiries and issues, ensuring a supportive and efficient service experience.

• Conducted training for the customer service team on effective communication and transaction handling, enhancing overall department proficiency.

Hampton Roads Regional Jail

Corrections Officer Aug 2013 - Jul 2015

• Ensured the secure containment and oversight of a diverse inmate population, upholding institutional safety protocols.

• Managed and directed the daily activities of up to 9 officers, maintaining order and discipline within the facility. Gulf Gas Station

Assistant Manager Jan 2012 - Nov 2012

• Resolved customer issues and addressed complaints while maintaining a professional and supportive demeanor.

• Conducted training for client service staff on effective communication strategies and enhanced customer service skills; handled cash transactions and performed daily sales reconciliations. New Hope Church Portsmouth, VA

Office Administrator Feb 2009 - Nov 2012

• Contributed to organizational efficiency by coordinating departmental meetings, managing logistics such as venue booking, catering, and audio-visual setup, and ensuring accurate recording and distribution of minutes.

• Enhanced office operations by maintaining office equipment, overseeing supply inventory, and developing, implementing, and maintaining department procedures.

• Supported executive tasks with diligence, handling correspondence, arranging travel accommodations, and executing significant special projects in conjunction with other teams. EDUCATION

Oscar F. Smith High School

Advanced Studies Diploma in General Studies

Jun 2010

SKILLS

Help Desk • Desktop Support • Front Desk • Front Office • Reception • Scheduling • Receptionist • Filing • Data Entry

• Billing • Account Management • Sales • MS Office • CRM • Quickbooks • Powerpoint • Inventory Management • Typing (10+ Years) • Planning (10+ Years) • Setting Appointments (10+ Years) • Storing, Sorting, and Organizing

(10+ Years) • Cold Calling • Salesforce • Phone Etiquette (10+ Years) • Telecommunication • Microsoft Windows • Network Support • Technical Support • Benefits Administration • Active Directory • Strategic Planning • Lan • Human Resources • Time Management • Restaurant Experience • Customer Service • Microsoft Office • Communication Skills • Microsoft Excel • Administrative Experience • Microsoft Word • Microsoft Outlook • Troubleshooting • Social Media Management • Recruiting • English • Hospitality • Call Center

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