Support Services Healthcare Operations
Resume:
ARVA
FOSTER
*********@*******.***
Springfield, IL 62703
Bold Profile
Proven track record in enhancing customer satisfaction and streamlining healthcare operations, demonstrated at Illinois Department of Rehabilitation.
Skilled in process improvements and multidisciplinary team collaboration, effectively managing over 50 staff and improving program efficiency. Excel in healthcare operations and empathetic communication, ensuring high-quality care and support services. PROFESSIONAL SUMMARY
Illinois Department Of Rehabilitation - Provider
Springfield, IL • 03/2021 - Current
Cerebral Telehealth - CARE Counselor
Walnut, CA • 01/2022 - 12/2022
Bethesda Lutheran Communitiesoffice - Program Manager Springfield, IL • 10/2019 - 01/2021
WORK HISTORY
Enhanced customer satisfaction by promptly addressing and resolving support issues.
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Streamlined support processes for increased efficiency and reduced response times.
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Collaborated with cross-functional teams to ensure seamless delivery of support services.
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Developed comprehensive knowledge base articles, reducing the frequency of common inquiries.
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Enhanced client well-being by providing comprehensive counseling and support services.
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Assisted clients with goal-setting and developing action plans for personal growth.
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Established rapport with diverse clientele through empathetic listening and effective communication skills.
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Collaborated with interdisciplinary teams to create individualized care plans addressing clients'' specific needs.
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Maintained accurate documentation of client progress, ensuring timely updates to care plans and coordination with other service providers.
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Improved program efficiency by streamlining processes and implementing time-saving solutions.
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Successfully managed 50+ Staff who support individuals with developmental disabilities in their homes throughout Springfield and surrounding areas.
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• Oversee their support, maintenance of assigned programs, assist Progress Monitoring
Multidisciplinary team
collaboration
Healthcare operations
Medical terminology understanding
Process Improvements
SKILLS
University of Illinois At Springfield
Springfield, IL
Master of Arts: Social Services
Administration
Ashford University
Clinton, IA
Bachelor of Arts: Healthcare
Administration
EDUCATION
Relevant Coursework: Human
Services & Environmental Health
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• Honoree of Magna Cum Laude'
Sykes Inc. - Healthcare Customer Service Representative Denver, CO • 03/2018 - 10/2019
The Hope Institute for Children and Families - Residential Supervisor Springfield, IL • 02/2015 - 02/2018
BCBA with the implementation of Individual Service Plans. Assures quality services by traveling to each site and arranging for or providing staff training, records management, typing, developing and maintaining budgets, providing an environment that is conducive to the welfare of
the people served and in accordance with federal, state, local, and organizational regulations and
policies.
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Enhanced member satisfaction by efficiently addressing and resolving healthcare-related inquiries.
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Proficient in PC usage, EMR Systems, Typing, Microsoft Office Suite, Notepad, Marx system, applications
company website, Advantage Care Plan website, OMNI 1 & 2 for members.
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Educating members, facilitated smooth communication between members, insurance companies, and medical staff for seamless coordination of care.
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Boosted customer retention by promptly handling complaints and providing appropriate solutions.
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Enhanced staff performance through ongoing training, coaching, and mentoring for continuous professional development.
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Successfully supervise the implementation of programs and services including but not limited to guiding staff
in the implementation of youth programs.
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Traveling throughout homes in Springfield, IL. ensuring the group schedules are current and incorporate programs and services; ensuring health and safety.
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Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s specific needs.
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