Customer Service Assistant Manager
Resume:
C O N TACT
ad6ksk@r.postjobfree.com
Elverta, CA 95626
phone
address
P R O F E S S I O N A L S U MMARY
Accomplished Assistant Manager with a proven track record at Big 5, enhancing operational efficiency and brand awareness. Expert in inventory management and customer service, leading teams to exceed sales targets through strategic promotions and product launches. Skilled in staff training and team leadership, significantly improving store performance and customer satisfaction.
Detail-oriented professional with a track record of successfully managing inventory, increasing sales and providing excellent customer service. Skilled in developing streamlined processes and identifying areas of improvement to maximize efficiency and cost savings. Committed to delivering quality results and ensuring customer satisfaction.
E D U C ATION
May 2015
Center Highschool, Antelope
E X P E R I E N C E
March 2024 - June 2024
Parts Sales Manager
Autozone, Antelope, California
August 2019 - February 2024
Assistant Manager
Big 5, Roseville, CA
Monitored stock levels in order to anticipate inventory needs based on current demand trends.
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Maintained detailed records of all parts orders placed by customers.
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Managed daily operations of the parts department,
including ordering, receiving, stocking, and merchandising products.
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Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
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Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
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Helped oversee the daily operations of the store,
managing staff and inventory.
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Resolved customer complaints and handled refunds and returns to promote satisfaction.
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Managed daily operations of the store, including
scheduling staff, assigning tasks, and overseeing
inventory control processes.
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Coached and mentored new employees on company
policies and procedures.
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Oversaw daily financial transactions and managed cash flow to suppport profitability.
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Provided guidance and support to junior staff members during challenging situations.
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Interviewed potential job candidates and made hiring recommendations to general manager.
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Organized company merchandise and displays to
increase brand awareness and product sales.
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Coordinated employee schedules according to staff
availability and processed time-off requests.
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Handled employee discipline and termination according to company policies.
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A L L I S O N P A R K E R
August 2023 - January 2024
Assistant Manager
Famous Footwear, Roseville, CA
Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
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Reported customer and employee accidents, injuries, and concerns for supervisor review.
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Scheduled equipment cleanings, maintenance, and
repairs and ordered new equipment and tools.
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Performed administrative duties such as processing payroll information or managing employee benefits
programs.
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Monitored store security systems to detect any
suspicious activity or theft attempts.
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Created weekly schedules based on predicted staffing needs, budgets and employee requests.
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Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
•
Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
•
Helped oversee the daily operations of the store,
managing staff and inventory.
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S K I L L S
• Brand Awareness
• Operational Efficiency
• Sales Reporting
• Product Launches
• Sales Promotion
• Customer Service
• Inventory Management
• Staff Training
• Team Leadership
• Time Management
• POS systems operations
R E F E R E N C E S
Ebony Dixon — Autozone
Part Sales Manager
Jason Lofgren — Treminax
Exterminator
Previous Coworker
phone
Former Store Manager
phone
mail ad6ksk@r.postjobfree.com mail ad6ksk@r.postjobfree.com
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