Customer Service Guest Experience
Resume:
ERIC CROTHERS ad6kp7@r.postjobfree.com
PROFESSIONAL
SUMMARY
EXPERIENCE
Analyze potential client requirements and prepare plans/policies that meet individual's insurance needs and financial goals. In addition, apply organization and time management skills when coordinating and responding to in-bound telephone and email inquiries.
Ensure extraordinary guest experience by seating, taking orders, serving dishes, and removing dinnerware properly with a positive attitude. In addition, knowledgeably recommending menu items based on customer needs and preferences with the expectation that we remember said preferences for following experiences. Increased referral volumes from hospitals and orthopedic clinics in 5 major East Coast cities by cultivating relationships with key physicians, office staff, and hospital administration, building physician to physician to administration relationships, fostering relationships with providers, and improving awareness of Luna services. Proactive individual accustomed to fast paced work environments and quickly adapting to meet the needs of the client. Knowledgeable in tackling issues and concerns with poise.
Insurance Agent
Server
Physical Relations Manager
New York Life
Northridge Country Club
Luna Physical Therapy
June 2022 - December 2023
Jan 2022 - Present
March 2021 - Dec 2021
CERTIFICATIONS
California Life, Health and
Accident Insurance License
California Department of Insurance
2021 - Present
SKILLS
Management skills
Customer relations
Excellent time management
Inter-department collaboration
Customer Relationship
Management Software (CRM)
Personnel training and
development
Effective workflow management
Interpersonal communications
Active listener
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes. Additionally, exceeded team goals and collaborated with staff members to implement customer service initiatives.
Customer Service Manager
Maita Subaru
May 2019 - March 2021
Conducting in-depth consultations, presenting various options. Assisting clients with the completion of application forms, collecting necessary documentation. Providing ongoing support to policyholders including policy updates, and beneficiary changes. Collaborating with clients' financial advisors and other professionals. Building and maintaining strong, long-term relationships.
Life Insurance Specialist
Farmers Insurance
December 2023 - Present
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