Customer Service Call Center
Resume:
Michelle Heim
Customer service and sales expert with 25+ years of experience
San Antonio TX, 78259
ad6koz@r.postjobfree.com
EXPERIENCE
AT&T, San Antonio, TX — Senior Consultant
2007 - Present
Worked customer service, sales, retention, collections, correspondence and back office support while detailing and correcting customer accounts. Also responsible for collection and adjustments of large high priority accounts. Outbound/ inbound customer service call center environment providing sales assistance in processing orders. Ability to maintain office guidelines, sales goals, and follow company M&P procedures resulting in exceeding performance goals. Demonstrates a positive attitude in a highly motivated organization allowing me to work in a diverse environment. Wells Fargo, San Antonio, TX — Personal Banker, Teller 2005 - 2007
Loan officer of personal and CD’s. Processed customer operations with all general banking duties such as opening/ closing accounts along with cash handling of deposits and transfers of personal and commercial accounts. Face to face customer service relation resulting in excellent customer service and customer experience.
Franchise Collections, San Antonio, TX — Resale Manager 2002 - 2005
Managed opening of department franchises while also assisting the CEO with all administrative and operational activities such as staff hiring and training, scheduling, performance management, inventory control, and financial and collection invoices. Resale of franchises and collection of franchise dues.
Slender Lady, Medford, OR — Location Manager
1996 - 2002
Oversaw all daily operations for staffing and training along with bookkeeping and budget management. Provided customer service and nutritional counseling to members with excellent customer relations and sales marketing.
Cont. on page 2
SKILLS
20+ verified years of customer
service
Versatile and resourceful in
challenging environments
Sound judgement in complex
business decisions
Strong communications skills
with ability to build
meaningful rapport with
varying personalities
References
Several exceptional
references available upon
request
LANGUAGES
English
EDUCATION
Rogue Community College, Medford, OR — General Ed. 2000 - 2003
Select projects and achievements
Played key role in a successful store franchise in opening and preparing all marketing and administrative duties
Achieved all sales goals as a Senior Consultant resulting in recognition Received store management faster than any other candidate in employers management program
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