Customer Service Computer Science

Cindy L. Brown Page *of *

Cindy L. Brown

Home: 910-***-**** Cell: 845-***-****

ad6kna@r.postjobfree.com

Professional Summary

Detail-orientated professional who is seeking to utilize my 24 years of customer service, technical aptitude, and data analysis experience. Exemplary skills in leading cross-divisional and functional teams. Strong data analytical knowledge, interpersonal abilities, oral and written communication dexterities as well as a high level of self-motivation, flexibility, and organizational capabilities. Proficient in Spanish and French Creole. Education

Bachelor of General Studies: Computer Science and History

· Armstrong Atlantic State University, Savannah, GA Associate of Applied Science in Mathematics: Concentration in Computer Science

· St. Thomas Aquinas College, Sparkill, NY

Accredited Event Planning

· Institute of Wedding and Event Design, Deerfield Beach, FL Interior Decorating Certificate

· Stratford Career Institute, Saint Albans, VT

Certificates

• Fundamentals of Finance & Accounting

• Purchasing Inventory Database

• PeopleSoft 9.1 Enterprise

• Microsoft certifications: Outlook, Excel, Word

Skills

Technical Skills:

· Telecommunication and voice data proficiency

· QuickBooks

· Microsoft SharePoint, Excel, Word

· Help desk

· Salesforce

Clerical Abilities:

· Record filing

· Handle large amounts of inbound calls

· Inventory control

· Office management

· Report management

Accounting Capabilities:

· Accounts payable and receivable

· Creating and maintaining spreadsheets

· Purchase orders

· Analyzing data and data entry

Cindy L. Brown Page 2of 2

Professional Experience

Administrative Support

Premier Staffing Solutions

· Develop and maintain constructive working relationships with consumers and Staff members to promote cooperation, employee satisfaction, and customer service. Administrative Support Specialist/Program Assistant Wilmington Area Rebuilding Ministry

· Research and help implement innovative technology as needed to grow organizational capacity; serve as a point of contact to IT contractors.

· Enter and manage data; make recommendations to improve reporting capacity

· Handle bank deposits and record in a database.

Staffing Administrative Assistant

New Hanover Regional Medical Center

· Develop and maintain constructive working relationships with Leadership personnel and staff members to promote cooperation, employee satisfaction, and customer service.

· Maintains time and attendance system for patient service departments as directed.

· Maintain system reports that communicate to leadership the overall flow of staffing needs! Order Fulfillment Specialist

CastleBranch, Wilmington, NC

· Responsible for processing order items through order fulfillment

· Utilize my analytical skills to synthesize complex and diverse information.

· Team-oriented environment while utilizing strong communication skills and sharing innovative ideas. Analyst of Information Technology Business Operations Verizon Wireless, Wilmington, NC

· Complied information and records to draw purchase orders for procured materials and services.

· Validated pricing and specifications of purchases with established corporate policies made by contractual agreements.

· Prepared, maintained, and reviewed purchasing files, reports, and price lists

· Responded to customer and supplier inquiries about order status, changes, or cancellations.

· Acted as a resource for product knowledge and vendor selection to promote continuous improvement of the purchasing process in support of the company’s goals.

· Determined if inventory quantities are sufficient for needs, ordering more materials if necessary.

· Maintained knowledge of all organizational rules affecting purchases and provided information on these rules to staff members and vendors.

Coordinator Technical Roaming

Verizon Wireless, Orangeburg, NY

· Selected by Senior Management to cross-train in the technical support area.

· Demonstrated managerial abilities by acting as an intermediary in challenging situations to retain Verizon Wireless customers.

· Maintained, prepared, and distributed reports from collected data including information in the system, quality control, customer satisfaction, and competitive analysis. Other Professional Experience

Administrative Assistant

Prudential Real Estate, Stony Point, NY

· Acts as a liaison between the Real Estate Specialists and site owners

· Prepared correspondence, proposals, contracts and entered data into Microsoft Excel

· Managed office inventory

Cindy L. Brown Page 3of 2

Customer Service Representative

Sitel Inc, Savannah, GA

· Handled a high volume of inbound customer calls

· Researched and resolved billing inquiries, explained products and services Intern

McGraw-Hill Companies, New York City, NY

· Hands-on experience using HTML, JavaScript, and Multimedia Patience Services Representative

Nyack Hospital, Nyack, NY

· Worked with patients in the Emergency Department

· Responsible for managing patient charts.

· Provided interpretation services for hospital staff and patients. Lab Technician Assistant

St. Thomas Aquinas College, Sparkill, NY

· Analyzed and improved departmental operations resulting in increased productivity.

· Assisted college student body and faculty in using computer software applications.

Contact this candidate