Nursing Assistant United States
Resume:
Emily Flowers
Certified Nursing Assistant Restorative Therapy Aid
Old Forge, Pennsylvania, United States
ad6kj9@r.postjobfree.com
WORK EXPERIENCE
October 2013-Current
Certified Nursing Assistant Restorative Therapy Aid
Mountain View Care and Rehabilitation Center
Scranton, Pennsylvania, United States
Responsible for direct, hands-on patient care at an inpatient rehabilitation facility.
*Providing exceptional professional care and services for the elderly population of our community for fifteen years.
*Quickly and efficiently respond to patient inquiries, with care and compassion.
*Ability to work independently and in a team environment.(medical or otherwise)
*Certified knowledge of the medical industry, gained through state licensing.
*Able to take on large assignments under stressful working conditions, while maintaining State standards and procedures.
*Proper (real time) documentation of patient care. i.e. Verbal, written, and web-based application programs.
*Restorative Therapy Aid
*Assess patients and residents to be accepted to restorative program.
*Tailor a personal care plan detailing ailments and injuries and from that data, set physical or cognitive goals to be executed over a certain period allowed by individuals insurance.
*Assist the individual in completing the goals set by their assessment or care plan.
*Successfully completed over 100 goal-based programs with individual patients/residents over a 3-year period. February 2008-October 2013
Hostess Baker
Perkins
Dickson City, Pennsylvania, United States
*Hostess duties included: Managing and maintaining the welcoming/waiting area of the restaurant.
*Greeted and welcomed patrons with a warm, friendly and positive attitude.
*Seating patrons in proper sections based on a rotation system.
*Efficient and accurate use of a cash register and all programs required by company.
*During my time as hostess, I personally had the highest sales for the Make A Wish donation drive in 5 years. Resulting in a significant jump in our branches donations my last year as hostess.
*Customer Service is a very important part of the food service industry.
*I was able to calmly and professionally defuse situations that would arise from customer complaints.
*Baker
*Responsible for managing the baking department and maintaining baking area.
*Worked independently daily to provide the restaurant with its fresh baked goods.
*Ability to make independent decisions on inventory needs for the restaurant and create lists detailing consumption rates of inventory for corporate offices.
*The goal of not over saturating our bakery was always top priority for myself, not wasting company money on time sensitive or perishable items.
November 2005-August 2008
Housekeeper
Hampton Inn
Scranton, Pennsylvania, United States
*Cleaning and preparing rooms for guest arrivals.
*Clean and maintain recurring/extended stay guest rooms.
*Able to work under little or no supervision and perform all tasks in a timely manner.
*Uphold company policies and professionalism.
*Documentation of all tasks performed.
September 2006-February 2008
Office Assistant
United House Apartments
Scranton, Pennsylvania, United States
(Part Time)
Used strong communication skills to collaborate with team members to ensure efficient service.
*Created and maintained office forms and procedures to assist with administrative tasks.
*Set up initial criteria and paperwork for applying for housing in the building.
*Coordinated with office manager to ensure deliveries of supplies and equipment weekly.
*Communicated with potential applicants for our housing program on a customer service basis.
*Helped with all inquiries about our housing program or nearby if not applicable for our building.
*General filing and computer duties applied, Microsoft Word, Excel, Office, and PowerPoint were a must. December 2001-March 2004
Group Sales Representative
Montage Mountain Ski Resort
Moosic, Pennsylvania, United States
(Seasonal)
*Ability to work independently or with team members to achieve department goals.
*Assist clients from around the world to find group-based activities to enjoy on the mountain.
*Confirm, schedule, and make adjustments to customer accounts.
*Creates files, written and digital, for all customers.
*Attention to detail, ability to multitask and make conscious decisions without supervision.
*Provide excellent customer service to each client throughout their entire experience with the company.
*Collect payments and close out customer accounts, document all sales and present to accounting for finalization of account closer for the season.
*Maintain great relationships with clients to ensure their return to the mountain in future seasons to come. EDUCATION
-Current
Old Forge High School
Old Forge, Pennsylvania, United States
Old Forge High School- Old Forge, PA
Pa D.O.H. Nurse Aid Certification - Wilkes-Barre, PA SKILLS
Health Plan Certified Nursing Assistant (CNA) Patient Care Personal Care Sales Customer Support/Service Bakery Food Services Restaurant Administrative Skills Microsoft Word Microsoft PowerPoint Communication Skills Multitasking Accounting Detail Oriented Data Entry Medical Terminology Microsoft Office Nursing Problem Solving Skills Typing Internet Application Team Player Healthcare Patient Assessment Data Sets Professional Services Medical Treatment Documentation Licensing Insurance Perishable Foods Time Management Food and Beverage Industry Funding Housekeeping/Cleaning Corporate Policies Office Management Residential Construction Microsoft Excel Customer Relations Sales Presentation Sales Closing Skills Nursing Credentials Microsoft Outlook Schedule Development Google Apps CERTIFICATIONS
Pa D.O.H. Nurse Aid Certification
Registered Nursing Assistant
Certified Nursing Assistant
Medical terminology
Registered Nursing
Nursing Assistant
Certified Nursing
Aid Certification
HONORS & AWARDS
Outstanding organizational, multitasking, and problem-solving abilities LANGUAGES
English - Fluent
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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