Supply Chain Product Owner

Jose Reyes

Contact Information:

Phone: 954-***-****

Email: ad6kj8@r.postjobfree.com

SUMMARY:

Results-driven and seasoned professional with over 30 years of comprehensive experience in information technology, supply chain management, program management, and leadership roles. Adept at navigating complex business landscapes, I have consistently demonstrated a strategic mindset, successfully aligning technology solutions with organizational objectives. My extensive background encompasses successful Product Owner, project management, supply chain optimization, and executive leadership, contributing to the growth and success of organizations across diverse industries.

SKIILL:

Product Owner, Product Strategy, Project/Program Management, Agile methodologies, including Scrum and Kanban), WATERFALL,, Data Analytics and Metrics Tracking, Software Engineering, Software Architect, User Interface, Process Improvement, Product Backlog Management, Sprint Planning and Execution, Supply Chain, A+, Database Administration (Microsoft SQL), Visio, MS-Project, Cognos reporting. SSRS reporting, PowerBI, Tableau, Avaya Contact Center, Genesys CCaaS, SaaS, Service Now (CSM), C#, Phyton, JIRA, Confluence.

EDUCATION:

UNIVERSITY INTEC Santo Domingo, DR. 1987-1991

Bachelors in software system engineering

DEVRY UNIVERSITY 2007-2009

Bachelor in Technical Management, Project Management

CERTIFICATION:

First Choice-Master Silver (DHL Six Sigma adaptation)

LANGUAGE:

English, Spanish

PROFESSIONAL EXPERIENCE:

DHL EXPRESS

Head of Tools and Programs (2020-Present)

Owned the strategy and roadmap for the CS portfolio applications, ensuring alignment with customer and stakeholder input. Maintained close collaboration with designers and developers to ensure timely execution of product features. Successfully measured product adoption and its impact on key performance indicators.

Implemented Agile methodologies across the organization, reducing project delivery times by 25% and increasing team productivity by 30%.

Led successful global and regional programs/projects, ensuring on-time delivery, within budget, and meeting quality standards.

Coordinated regional and country requirements, contributing to Business Requirements Statement for global programs/projects.

Drove innovation in Customer Service, exploring new technologies for a more effective customer experience.

Conducted post-implementation reviews, evaluating, and sharing best practices for future programs and projects.

Managed cost and productivity based on overall business strategy, resulting in improved efficiency.

Defined product requirements, specifications, and acceptance criteria in collaboration with product managers and stakeholders.

Managed the end-to-end product lifecycle, from concept to launch, including gathering requirements, defining features, and prioritizing tasks.

Program Manager Sales Process and Tools Americas Region (2017-2020)

Adept at managing end-to-end release cycles, coordinating with stakeholders to ensure seamless deployment, and mitigating risks to achieve project milestones

Led major projects with significant business impact within the Americas region, coordinating with cross-functional leaders.

Identified and addressed business requirements for diverse countries within the region, ensuring data quality compliance.

Launched and oversaw new and existing sales programs, fostering global alignment and maximizing EBIT.

Led a cross-functional team to deliver a complex software project three months ahead of schedule, resulting in a 20% increase in client.

Enhanced stakeholder engagement through regular updates and transparent communication, resulting in a 95% approval rating from stakeholders.

Trained and mentored junior project managers, increasing the team’s overall capability and succession planning, resulting in a 30% improvement in project delivery success rates.

HR Project/System Manager (2015-2017)

Managed system configuration, administration, and support, analyzing data for data integrity issues and recommending enhancements.

Led various projects from initiation to completion, ensuring efficient processes and recommending improvements.

Project Manager/BI/BA Analyst (2012-2015)

Conducted analytical work to support business needs, focusing on maximizing efficiencies through data analysis.

Developed and implemented tools and processes, supporting business units with data-driven solutions.

Worked on projects involving MSSQL server migration, resulting in improved database performance.

DHL GCS

Systems Consultant - Project/Program Management (2007-2011)

Coordinated management of multiple projects, ensuring alignment with strategic business objectives.

Provided supply chain solutions and systems design for global top 100 customers, resulting in increased revenue.

Tyco Fire & Security

QA Engineer (Apr 2007 – Sep 2007)

Conducted black-box testing, manual testing, and automated testing using Compuware tools.

Analyzed and wrote test standards, coordinated defect resolution, and maintained documentation of test results.

Avocent (TEKsystems Consultant)

QA Analyst (Aug 2006 - Mar 2007)

Conducted black box testing and manual testing of embedded applications and customer utilities.

Developed and executed software test plans, maintained documentation of test results, and analyzed test results.

METALGAS, S.A.

Manager (Aug 1988 - Jan 2006)

Led the development and sales of ERP applications and Laboratory Control software.

Implemented ERP applications in several companies, generating revenue for the company.

Developed a Laboratory Control software implemented in over 60% of the laboratories in the Dominican Republic.

KEY COMPETENCIES/SPECIALTIES:

Strategic Leadership:

Develop and communicate a clear vision and strategy aligned with organizational goals.

Make informed and effective decisions to drive the achievement of long-term objectives.

Anticipate industry trends and changes, adjusting strategies accordingly.

Team Leadership:

Build and lead high-performing teams through effective recruitment, mentoring, and talent development.

Foster a collaborative and inclusive work environment that promotes innovation and continuous improvement.

Delegate responsibilities and empower team members to achieve individual and collective success.

Stakeholder Management:

Establish and maintain strong relationships with internal and external stakeholders.

Effectively communicate with diverse audiences, adapting communication style as needed.

Negotiate and influence key stakeholders to achieve favorable outcomes for the organization.

Financial Acumen:

Develop and manage budgets, ensuring financial resources are allocated efficiently.

Analyze financial data to make strategic decisions and drive financial performance.

Implement cost-effective measures to optimize organizational resources.

Change Management:

Lead organizational change initiatives, ensuring smooth transitions and employee engagement.

Navigate ambiguity and proactively address challenges associated with change.

Foster a culture of adaptability and resilience among team members.

Results Orientation:

Set and monitor key performance indicators (KPIs) to track progress and ensure goal attainment.

Drive a culture of accountability and performance excellence throughout the organization.

Implement data-driven decision-making processes to achieve desired outcomes.

Innovation and Creativity:

Encourage and support a culture of innovation and creativity within the organization.

Identify opportunities for process improvement and implement innovative solutions.

Foster a mindset of continuous improvement and learning.

Risk Management:

Assess and mitigate potential risks to organizational objectives.

Implement risk management strategies to safeguard the organization's interests.

Stay informed about industry regulations and compliance requirements.

Communication Skills:

Articulate complex ideas clearly and concisely to diverse audiences.

Foster open and transparent communication channels within the organization.

Build effective relationships through active listening and clear communication.

Ethical Leadership:

Uphold and promote ethical standards and integrity throughout the organization.

Demonstrate a commitment to corporate social responsibility and sustainability.

Lead by example, inspiring trust and confidence among team members.

Collaboration and Cross-Functional Management:

Collaborative leader experienced in fostering teamwork across departments and functions to achieve common goals.

Strategic Planning and Execution:

Proficient in developing and executing strategic plans aligned with organizational objectives.

Talent Development and Retention:

Focus on talent development, mentorship, and creating an environment that attracts and retains top talent.

Customer Focus:

Customer-centric approach, dedicated to enhancing customer experience and satisfaction.

Operational Efficiency:

Strong commitment to optimizing operational processes and maximizing efficiency.

Regulatory Compliance:

In-depth understanding of regulatory requirements, ensuring organizational compliance.

Continuous Improvement:

Proponent of continuous improvement methodologies, driving efficiency and excellence in operations.

Negotiation and Conflict Resolution:

Skilled negotiator with a proven ability to resolve conflicts and achieve mutually beneficial outcomes.

Global Business Acumen:

Global perspective and experience in navigating international business complexities.

Contact this candidate