Customer Service Front Desk
Resume:
Justin Martinez
*** ***** **, **********, *** York, 10940, US
ad6khk@r.postjobfree.com
Helping guests with reservations, valuables, and luggage is a strong suit. Through [Action] and [Action], adept at managing pre- and post-sales support.
[Number] years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
Progressive experience in the administration of disability benefits, [Skill], and claimant eligibility. In the hospitality industry, excel at providing proactive customer service. Sales, customer service, and inventory management are all areas of expertise. Personable, skilled at resolving conflicts, and sensitive to the needs of others. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
Always pleasant, personable, and perceptive.
Bilingual
Effective planning
Customer service
Prioritization
Microsoft Office Suite
Strong communication skills
Cash Handling
Scheduling
Calendaring
Word processing
High-energy attitude
Hospitality services
Microsoft Excel
Data entry
High School - 2004
Middletown High School - Middletown, NY
Medical assistant - 2009
Pima Medical Institute - Mesa - Mesa, AZ
Front Desk Associate - November, 2020 to December, 2023 Hilton Scranton & Conference Center - Scranton, PA Front desk scheduling
Was in charge of keeping the front desk area clean and organized. Greeted guests politely and gave them room keys as well as information on amenities and policies. Organized services to support incoming special events and planned coverage needs. Went above and beyond for my guests, including making outside venue reservations and organizing tours.
Kept track of accounts and ran daily reports to double-check totals. Double-checked pertinent guest information and payment methods to avoid fraud. Professional Summary
Skills
Education
Work History
Fork lift driver - August, 2017 to January, 2020
Staples Distribution - Montgomery, NY
Increased team efficiency by using forklifts, cranes, and other equipment to move materials. Avoided waste when transferring materials between transport containers and processing equipment. Kept management up to date on team activities by updating daily logs with production data such as weights, destinations, and delivery times.
Operated transport vehicles and auxiliary equipment such as [Type], [Type], and [Type] machines to move materials safely to and from target areas.
Double-checked items against documentation to ensure they were correct. Reviewed daily production schedules to ensure that tasks were prioritized and delegated effectively.
[Action] and [Action] helped me reduce process lags and stoppages. Front Desk Associate - January, 2018 to January, 2019 Quality Inn Arena - Wilkes-Barre Township, PA
Was in charge of keeping the front desk area clean and organized. Greeted guests politely and gave them room keys as well as information on amenities and policies. Double-checked pertinent guest information and payment methods to avoid fraud. Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Double-checked pertinent guest information and payment methods to avoid fraud. Went above and beyond for my guests, including making outside venue reservations and organizing tours.
Medical assistant certified 2009
flagger certified 2023
Certifications
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