Customer Service Cleaning Services

MONIA L. SHANK

Oxford, NC **** Cell: 919-***-**** Email: ad6ke6@r.postjobfree.com

Professional

Summary

With over 25+ years as a skilled contracted cleaner and sole proprietor of Clean-N-Tidy since 2000, I've excelled in delivering detail-oriented cleaning services tailored to diverse client needs. Seamlessly transitioning into warehouse shipping-receiving & assembly roles, I've honed organizational prowess and maintained high standards. Combining expertise in contracted cleaning and warehouse management, I prioritize your facility's unique needs while ensuring exceptional service at competitive rates.

Skills Summary • Prominent customer service skills

• Strong verbal, written, and interpersonal communication skills

• Relationship building, client, and staff engagement

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)

• Advanced level knowledge of the cleaning industry and procedural standards

• Passion for learning and adapting to new challenges through problem resolution

• Health and Safety Compliance

Work

Experience

Warehouse Shipping, Receiving, & Assembly 2022 to Current Carolina Coops – Butner, NC

• Order Processing: Managed the processing of purchase orders from prominent vendors such as Shippo, Chewy, and Amazon. Coordinated shipments through FedEx, UPS, and USPS, ensuring timely and accurate delivery of products.

• Department Organization: Spearheaded the organization and setup of the Shipping/Receiving and Hardware departments to optimize efficiency and productivity. Implemented streamlined processes to enhance workflow and minimize delays.

• Package Handling: Proficiently handled incoming and outgoing packages, ensuring proper documentation and handling procedures were followed to maintain inventory accuracy and customer satisfaction.

• Inventory Management: Tracked inventory levels meticulously, maintaining accurate records of stock levels, conducting regular audits, and replenishing supplies as needed. Managed packaging and weighing of items, printing shipping labels and postage, and efficiently distributing products to various departments.

• Quality Control: Conducted thorough inspections of incoming goods for damage and analyzed items for maintenance requirements. Ensured any issues were promptly addressed and resolved to maintain product quality standards.

• Assembly Operations: Demonstrated adeptness in assembling various products according to detailed instructions. Contracted Cleaner 2000 to 2022 Akron Children’s Hospital Pediatrics of Ashland – Ashland, Ohio Contracted Cleaner 2001-2021 Woman’s Care, Inc. – Mansfield, Ohio

• Managed Cleaning Services: Oversaw cleaning operations for Akron Children’s Hospital Pediatrics of Ashland and Woman’s Care, Inc. buildings respectively, covering a total of 25,000 square feet of cleanable space.

• Maintained High Standards: Ensured adherence to high standards of cleanliness and hygiene by employing hospital- grade virucidal and germicidal disinfectant cleaners, emphasizing the creation of healthier and safer environments for both customers and employees.

• Performed Daily Cleaning Tasks: Conducted various daily cleaning tasks, including dusting blinds, light fixtures, and vents; spot cleaning doors, walls, and switches; emptying waste receptacles; sanitizing surfaces; vacuuming and mopping floors; restocking supplies; and maintaining janitorial closets.

• Implemented Cleaning Schedules: Developed and implemented comprehensive cleaning schedules for different areas within the facilities, such as entrances, waiting areas, offices, restrooms, kitchens, exam rooms, and supply/storage areas. These schedules ensured compliance with client specifications and maintained cleanliness standards throughout the premises.

Business

Ownership

Responsibilities

• Effectively and efficiently manage company and staff compliance to the processes, standards, and policies that met the client’s specific needs

• Constant analysis of business performance versus the competition

• Maintain and support the communications between client and staff relationship to ensure a productive environment open to discussions for continuous growth

• Lead the training program for new staff members to guide and motivate them to success

• Oversee business expenses, operations, taxes, and maintaining the overall budget

• Coordinate the revolving schedules of client’s and staff to establish operational cohesiveness

• Supervise the day-to-day operations including sustaining and replenishing inventory Certifications/

Trainings

• OSHA Compliance Training – thorough understanding of workplace safety regulations and procedures.

• Fully Insured – Ensuring the safety and security of your facility with comprehensive coverage.

• National Safety Bloodborne Pathogens – Consistently trained in and practicing safe occupational health standards. Education • High School Diploma: 1993 Ashland High School

Contact this candidate