Customer Service
Resume:
Doretha Hinton
Hard working, very dependable, Organized, Detailed, and knowledgeable
Port Richey, FL 34668
ad6kcn@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Lead Med Tech/Caregiver
Gulf HavenAlf-Port Richey, FL
April 2022 to Present
Grandvilla
Seasons Memory care
Port Richey, Clearwater Fl
Care Partner / Activities
Assist licensed personnel by providing basic resident care to an assigned group of residents, follow resident care
plans for delivery of resident care and service. Provide and document personal care for residents. Provided
assistance to resident such care as range of motion exercises, proper positioning. Assisted residents with nutritional needs including serving, feeding and providing proper fluids. Document medications to resident, also
take vital signs of any resident requiring checks daily a record finding. Supervise 3 resident aids. Miss Shoe Largo, Fl
Assistant Manager
Responsible for sales members (6) and (2) stores. Manage staff performance: weekly ranking of sales, and one on one conversation with employees, coaching daily on performance, and counseling. Recruit, interview and hire
sales staff. Assist in store events, teaches, demonstrates and ensures all store staff work under company procedures. Stocking, and assist with sales when needed. Communicate to other store the appropriate information to maximize business opportunities and improve store sales by Business Center Chamblee-Tucker, Ga
Customer Service Lead
Responsible for copies, faxes, download items for customers and assist customers with computers programs for usage. Sold office supplies and acts resourceful to ensure that work is completed within a specified time and with
great quality. Works cooperatively with different people with different ideas to use their programs to print from. Great customer service.
Strong communication skills.
Can Do, Inc. Stone Mtn, Ga
Administrative Asst / Receptionist
Answers phone, assist clients and landscape and roofing crew schedules and schedule follow up plan, including
documentation of progress, case notes and ongoing communication with supervisor, and coworkers, and client.
Responsible for billing and account receivables, t&e, invoices, deposits also monitoring repair of equipment,
arrange travel.
Bakery Outlet Scottdale,Ga
Supervisor
Worked bread and snack store that sold a variety of foods. Great customer service. Worked the register and oversee workers, stocked store with items. Unload truck with merchandise. Shipped out certain merchandise for donations. Handled inventory
control, bookkeeping, duties such as processing billing, invoices, and bank statements, bank deposits, and balanced weekly reports for company.
General Instruments / Motorola BCS Lawrenceville, Ga. Receptionist/Asst. Administrator- Responsible for retrieving incoming calls, and worked closely with Managers and
Directors. Scheduling meeting and set up calendar, and correspondences. Maintaining Supervisor, and Directors
databases, great customer service. Responsible for Expense reports, Purchase Requisitions, Scheduling Pitney
Bowes mail, FedEx tracking and Shipping when needed. Responsible for transparencies for projects, and schedule
maintenance, schedule travel and teleconferencing arrangements. Set up conference room for meetings for different dept. Follow up with projects with Team Mgr. Work independently on tasks, also act as liaison with office
property management, work with Logistics Dept. and assist with company functions. Assisted Duluth, GA - Santa
Clara, Ca Horsham, Pa - San Diego, CA facility inquiries from customers, suppliers, via telephone or through
Correspondences. Coordinate department programs, seminars, and workshops. Education
Certification in MedTech
CNA ACADEMY - Clearwater, FL
October 2012 to January 2019
Associate in Business
Massey Business College - Atlanta, GA
1992
High school diploma or GED
Skills
• CPR (9 years)
• Receptionist
• CNA
• Logistics (5 years)
• Microsoft Word
• Data Entry
• Administrative Experience (10+ years)
• Supervising Experience (10+ years)
• Customer Service Skills
• Billing
• Filing
• Retail Management (5 years)
• Customer service
• Driving
• Clerical experience
• Caregiving
• Vital Signs
• Typing
• Leadership
• Computer literacy
• Bookkeeping
• Management
• Microsoft Office
• Computer skills (10+ years)
• Home care
• Microsoft Excel
• Medication administration
• HIPAA
• Google Docs
• EMR Systems
• Patient Care
• Medical Records
• Medical Office Experience
• Medical Terminology
• Laundry
• Accounts Receivable
• Alzheimer's Care
Certifications and Licenses
MedTech / EMR
March 2014 to March 2021
Certification
MsOffice
Present
Certification
Business Administration
Present
Associates
CNA/HHA
Present
Certification
CPR Certification
Medical and Billing Certification
Present
AED Certification
Certified Medication Aide
Certified Medication Technician
Paraprofessional Certification
State Tested Nursing Assistant
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills and Qualifications
CNA
Receptionist
HHA
Bookkeeper
Asst. Administrator
Cashier
Convert Currency
FedEx Shipping
Customer Service
US Mail O Meter
Receptionist
Data Entry
Cash Office
Type 35wpm
Switchboard (25)
Ms Office
Procurement Dept.
Hard Worker
File Management
Dependable
Travel Arrangements
Supervisor
Logistics
Trustworthy
Teleconferencing
Contact this candidate