Customer Service High School
Resume:
Yvonne Plata
about
Seasoned professional with extensive customer service and sales
experience. Currently seeking to reinvent herself in a more challenging and fulfilling field where my experience can add value to my employer’s bottom line.
c ontac t
ad6kae@r.postjobfree.com
3845 Sedgwick
Ave, Apt 1B
Bronx, NY 10463
I N T E R E S T S
Christian values
Fluent in Spanish
Broadway Theater
Passion for Jazz
Food connoisseur
Fitness conscious
Bike rider
Traveling
PACE UNIVERSITY, New York, N.Y.
Graduated June 1997 with a Bachelor’s in Business Administration and a Minor in Marketing
POHS, New York, NYC, 2008. Acquired State license in Health, Life and Accident
Certified Notary Public & Certified Substitute teacher
Member of Latin Cultural Center.
AQUINAS HIGH SCHOOL, Bronx, N.Y.
Graduated June of 1993 (All girls Catholic School)
Participated in half day cooperative work program relevant e x perience
9/2012 – Present
Medicare Sales
Representative
United Healthcare, New York, N.Y.
Implement territorial model directives, strictly adhering to all CMS and company marketing regulations to maximize marketing efforts in attaining new enrollments with great effort and success in achieving corporate enrollment goals.
Consistently exceed corporate enrollment goals by 18%.
Generate referrals utilizing community resources, company directives, event planning and community networking.
Prospect and convert leads into appointments & enrollments via various onsite locations and phone call.
Maintain dis-enrollment rate well below company policy requirement through building lasting relationships and providing outstanding customer service.
Coordinate and conduct approved marketing event via Salesforce UI. E D U C A T I O N
Yvonne Plata
re l e vant e x pe r i e nc e c ontinued
4/2008 – 9/2012
Admissions
Associate
Berkeley College, New York, N.Y.
Adhered to continuously changing internal regulations and policies set forth by college administrators, ensuring an effective and efficient workflow.
Directed and guided students throughout the entire enrollment process including explaining degree options, collected documents such as transcripts, verified information, followed up on Financial Aid status and informed students of procedures and upcoming changes
Converted new applications, in-completes, and reinstates to reach yearly goal, scheduled appointments, meetings, events and interviews among other duties.
Addressed ongoing questions and concerns of students.
Daily canvassing via lead calls for new prospects, phone follow-ups and confirmations made daily, while maintaining a 70% closing rate, in line with college expectations. 9/2005 – 4/2008
Executive
Administrative
Assistant
2/1997 – 9/2005
Territory Sales
Manager
SAS Group, New York, NY
Maintained accounts for well-established housewares and children's product line.
Interacted with purchasing agents reviewing and processing orders from Walmart, Bed Bath & Beyond, Targets and others.
Prepared weekly sales reports and agreements using Retail Link proprietary software.
Prepared and set up Point of Purchase displays and marketing material at trade shows, discussing product information, forecasting and sales opportunities. Lorillard Tobacco Company, New York, NY
Maintained and managed over 400 active tobacco accounts.
Organized ongoing deadlines, reports, and surveys within NYC.
Promoted incentive programs to contain or reduce competitive activity.
Maintained updated each individual account's file with their proprietary software.
Increased product awareness via point of purchase displays and applicable discount programs.
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