Customer Service Operations Manager
Resume:
Ali Cetin
Huntington Beach
ad6k3l@r.postjobfree.com
Hospitality Professional with over 20 years of proven skill and experience in Hotel, Casino,
and Restaurant Management. Solid track record of unsurpassed customer service,
successful revenue, and operating profit growth.
Professional Experience:
Operations Manager
Port de Plaisance Resort (Hotel, Casino, Marina) Sint Maarten. 2011-2020
* Managed operations maintaining quality standards and meeting the expectations of the guests.
* Responsible for the restaurants and bar operations in the Casino including ordering, hiring, and training large staff, inventory and cash control, health, and safety standards, cost control.
* Maintained the operating budget, and verified that standards and legal obligations are followed.
* Developed specific goals and plans to prioritize, organize, and accomplish work.
* Encouraged and built mutual trust, respect, and cooperation among team members.
* Monitored and maintained the productivity level of employees.
* Verified that all team members/supervisors understand the brand specific philosophy.
* Established and maintained open, collaborative relationships with employees.
* Nurtured environment that emphasized motivation, empowerment, teamwork, and passion for providing service.
* Took proactive approaches when dealing with guest concerns.
* Set a positive example for guest relations.
* Stayed readily available for all guests and responded promptly to customer service department requests.
* Responsible for renting six venues, from 200 persons to 1,000 persons, planning, set-up, accounting.
* Responsible for total renovation after Hurricane Irma.
* In charge of purchasing, coordinating with contractors; managing vacancies and timeshare transactions.
Food and Beverage Manager + Special Events Coordinator
Port de Plaisance Resort (Hotel, Casino, Marina) Sint Maarten. 2006-2010
* Supervised daily F&B shift operation and monitored compliance with all F&B policies, standards, and procedures, staffing levels to verify that guest service, operational needs, and financial objectives were met.
* Assisted supervisors in understanding team members' needs and expectations, and how to exceed them.
* Coordinated cleaning program of all F&B areas, identifying trends and making recommendations for improvements.
* Worked with all the major event planners in SXM. Planned promotions in the casino.
Food and Beverage Manager
Western Host Resort, Las Vegas, Nevada.
* In charge of Food and Beverage of the main dining room and multiple casino bars.
* Responsible for ordering of food and liquor supplies, inventory, and cash control.
* Scheduling of staff, promotions in the casino.
* Entertainment hiring, and marketing.
Education:
Associate of Arts, Business Administration, California Polytechnic University, Pomona
Additional languages: Turkish
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