Customer Service Representative
Resume:
Leshara S. Lee
Picayune MS 39466
ad6k35@r.postjobfree.com
Social Security Number: XXX-XX-8586
Citizenship: United States Citizen
Federal Civilian Status: N/A
Summary:
Purposeful Customer Service Representative and Health Care Professional with over 9 years of experience resolving complex customer inquiries and patient care needs. Genuine about utilizing proven skills to build strong customer relationships, drive brand loyalty, and increase customer engagement. Skills/Highlights:
● High level of proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Medical Manager System. ● Excellent communication, technical, interpersonal, and problem solving skills.
● Accomplished in service orientation, active listening, speaking, mathematics, and social perceptiveness. ● Exceptionally skilled in reading comprehension, critical thinking, monitoring, and operating system software. ● Outstanding follow through, independent, high integrity, and punctual. Work Experience:
Occupational Health Specialist 01/04/2022- Present Applicant Insight Annual Salary: $23,000 (remote) 5652 Meadowlane Street, New Port Richey, FL 34652 Hours per week 40 Supervisor: Bret Osterman 800-***-****
● Consult with applicants/employee by inbound/outbound telephone to schedule pre-employment and/or Recertifications for clinical services thats required by employer
● Input scheduling information & clinical authorization forms into the computer as a reference. Successfully complied with the company’s daily procedures and operations. Customer Service Advisor 08/2020- 05/2021 Blackboard Student Services Inc. Annual Salary: $21,000 (remote) 11720 Plaza America Drive 11th Floor, Reston, VA 20190 Hours per week: 40 or less Supervisor: N/A 866-***-****
● Consulted with customers by inbound telephone/chat to provide information about textbooks, class schedule, technical issues and/or transferring them to the correct department.
● Input information about call/chat into the computer as a reference. Successfully complied with the company’s daily procedures and operations.
Customer Service Representative 08/2014 – 11/2019 General Dynamics Annual Salary: $26,000 411 Industrial Pkwy Drive, Bogalusa, LA 70427 Hours per week: 40 Supervisor: Rebecca Andrews 850-***-****
● Consulted with customers by inbound telephone calls to provide information about health insurance plans and services, input consumers information into computer system software database, completed enrollment applications, and enrolled consumers into desired health insurance plans. Ensured that appropriate changes were made to resolve problems.
● Accurately maintained electronic records of customer interactions and transactions, recorded details of inquiries, complaints, and comments, as well as actions taken. Successfully complied with the company’s daily procedures and operations.
Patient Care Aid 06/2014 – 08/2014 Oxford Health Care Annual Salary: $18,000 1301 Belk Blvd, Oxford, MS 38655 Hours per week: 40 Supervisor: N/A 662-***-****
● Administered bedside or personal care, such as ambulation or personal hygiene assistance. Prepared and maintained records of client progress and services performed, reporting changed in client condition to manager or supervisor.
● Performed healthcare-related tasks, such as monitoring vital signs and medications under the direction of registered nurses and physiotherapists.
● Participated in case reviews, consulting with the team caring for the patient to evaluate the patient’s needs and plan for continuing services.
● Cared for individuals and families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, and help in adjusting to new lifestyles. Volunteer Medical Assistant/Phlebotomist
Manna Medical Clinic 11/2013 – 08/2014 120 Street A, Suite A Picayune MS, 39466 Annual Salary:
$00,00 Supervisor: N/A 601-***-**** Hours per week: 15
● Performed administrative and clinical duties under the direction of a physician. Administrative duties included: scheduling appointments, maintaining medical records along with patient history data utilizing medical manager software, billing, and coding information for insurance purposes, and ordering/stocking medical supplies.
● Clinical duties included: measuring and recording vital signs, drawing blood, operating X-ray/ EKG machine, specimen collection/ urinalysis, sterilization/ cleaning instruments, assisted physician with minor procedures, and injections for treatment/ immunizations, and assisted with routine medical laboratory tasks such as testing for diagnosis, treatment, and prevention of disease.
● Carefully arranged treatment rooms for patient examinations while maintaining cleanliness and neatness. Accompanied patients to examination rooms and prepared them for the physician. Processed and administered patient medications as directed by the physician.
● Occupational Safety and Health Administration (OSHA) trained, Cardiopulmonary Resuscitation (CPR) certified, and Continuing Education Units (CEUs) updated annually. Medical Assistant 02/2013 – 09/2013 Children’s International Pediatrics Annual Salary: $20,800 64167 LA-41 Unit C, Pearl River, LA 70452 Hours per week: 40 Supervisor: Melissa Rodriquez 985-***-**** “ Medical Assistant 05/2010 – 02/2013 Acorn Pediatrics Annual Salary: $20,800 146 Highland Pkwy, Picayune, MS 39466 Hours per week: 40 Supervisor: Lynda Avery 601-***-****
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Medical Assistant 07/2010 – 09/2010 Office Team Staffing Annual Salary: $20,800 1125 17th St Suite 870, Denver, CO 80202 Hours per week: 40 Supervisor: N/A 303-***-****
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Volunteer Medical Assistant/Phlebotomist 10/2009 – 09/2010 University of Colorado Hospital Annual Salary: $00.00 12605 E 16th Ave, Aurora, CO 80045 Hours per week: 20 Supervisor: N/A 720-***-****
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Medical Assistant 02/2004 - 11/2006 The Pediatric Clinic Annual Salary: $20,800 405 Ave F, Bogalusa, LA 70427 Hours per week: 40 Supervisor: Palazzo 985-***-****
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Medical Assistant 02/2002 – 02/2004 Gulf Coast Pediatric Clinic Annual Salary: $20,800 12259 Old Hwy 49 C, Gulfport, MS 39503 Hours per week: 40 Supervisor: N/A 228-***-****
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Medical Assistant 10/2000 – 02/2002 Aurora Family Practice Annual Salary: $20,800 1550 S Potomac St Suite 370, Aurora, CO 80012 Hours per week: 40 Supervisor: N/A 303-***-****
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Assistant Manager/Customer Service Representative 10/2009 – 09/2010 Marshalls Annual Salary: $10,920 15800 E Briarwood Cir, Aurora, CO 80016 & Hours per week: 30 119 Northshore Blvd, Slidell, LA 70460 Supervisor (Aurora, CO): N/A 303-***-****
Supervisor (Slidell, LA): N/A 985-***-****
● Maximized customer service by greeting and assisting customers and responding to customer inquiries and complaints. Directed and supervised employees engaged in sales, inventory taking, reconciling cash receipts, and in performing services for customers.
● Examined merchandise to ensure it was correctly priced and displayed and functioned as advertised. Helped customers find the location of products. Monitored sales activities to ensure customers received satisfactory service and quality goods. Instructed staff on how to handle difficult and complicated sales.
● Received payment by cash, check, credit cards, vouchers, and automatic debits. Answered customers’ questions, provided information on procedures and policies. Issued receipts, refunds, credits, and change due to customers. Customer Service Representative 11/2006 – 02/2009 Check Into Cash Annual Salary: $22,880 801 Hwy 11 S Suite B, Picayune, MS 38466 Hours per week: 40 Supervisor: Sylvia Parker-Wilson 601-***-****
● Answered customers’ questions and explained available services, such as installment loans, payday loans, title loans as well as rates & terms. Assisted customers’ in processing loan applications. Also verified consumer reports to adhere to loan qualifications.
● Informed customers’ of procedures for applying for services. Collected information about new accounts, entered account information into computer software database, and filed all related forms along with other documents as needed.
● Received checks and cash for deposit, verified amounts, and check accuracy of deposit slips. Balanced currency, coin, and checks in cash drawers at ends of shifts and calculated daily transactions, using computer system software, calculator, and currency-counting machine.
● Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agree, and that accounts have sufficient funds. Education:
Concorde Career Institute Aurora CO, (Denver Metro Area) United States Medical Assistant Diploma 10/2000
GPA: 4.00 of a maximum 4.0
● Deans List Awards
● Nationally Registered Certified Medical Assistant Community Education Gulfport MS United States
Phlebotomy Technician Diploma 05/2014
● Nationally Certified Phlebotomy Technician
References: Available upon request.
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