Active Directory, Haerware/software troubleshooting, configurations

Clement Essel

Active Top Security Clearance

**** ***** **** *** ** Bronx, N.Y 10467 Mobile: 757-***-**** Email: ad6jze@r.postjobfree.com

PROFESSIONAL SUMMARY: Respected and self motivated professional with more than 7 years of experience managing multiple projects simultaneously. Ability and interest in learning and incorporating new technology. Consistently receive positive feedback from managers, co workers and clients. Seeking opportunities within the field of IT.

SKILLS/QUALIFICATIONS:

Troubleshooting: NAT/ TCP/IP

Troubleshooting Windows: 2007/2008/2010

Microsoft Outlook, PowerPoint, Excel

Knowledgeable: Active Directory

Knowledgeable: FTP and Windows File

Sharing

Experience with: Office Suite

2010/2016/2019/365

Detail oriented, flexible, responsible and

able to work both independently or in a

team environment

EDUCATION:

ASA College, Brooklyn, NY

Associate Degree in Computer Network Administration and Security WORK HISTORY:

Department Of Transportation (DOT)

Utility Personnel - Staten Island Ferry 04/2024 - Present

Maintaining and preserving fire equipment

Performing lookout duties

Monthly checks of all survival suits and life jackets on boats

Testing fire alarm systems onboard

Re-fill all self-contained breathing apparatus onboard

Inspecting of fire hose and fire stations on the boats

Helping and answering questions from passengers boarding the ferry

Ensuring all fire extinguishers both portable and stationary are in accordance with regulation and ready for use

Entering fire training and drills into logbook

US Navy Sealift Command

2nd Radio Electronics Tech 06/2019 – 02/2024

Transmitted information using tactical and commercial satellites on global and traditional RF systems

Operated Cryptographic Equipment

Monitored system performance and verified that peripherals were working properly.

Installed, upgraded, configured and repaired local and wide area hardware infrastructure.

Managed, troubleshoot and secured fleet broadcast satellite communication channels for classified traffic

Installed and troubleshoot both laser/inkjet printers as well as scanners and mobile devices

Provided 24/7 tier3 technical assistance to units in the fleet and Shore side personnel

Updated and managed hardware/software in an MS enterprise environment

Regularly maintained and patched HP Xeon servers and workstations

Ensured data was backed up on regular basis

managed US Navy Information Technology Infrastructure library (ITIL)

Managed Active Directory

Installed and tested computers and related network hardware on LAN/WAN environment

Complied with Communication Security (COMSEC) and Cryptographic equipment requirement on both transmission and receipt of communication signals

Performed vulnerability scans, system backups, virus scans and implemented security measures

Monitored, operated and controlled worldwide telecommunications networks

Troubleshoot SHF,VHF, UHF frequencies for both voice and data transmission

Performed maintenance work on antennas and communication equipment

Tracked all trouble calls to the Sealift Command Global Service Desk for reviews and corrections Omnilink Systems Inc., New York, NY

Desktop Technician 02/2016 – 13/2018

Setup, configured, install and moved laptop/desktop computer systems and printers while ensuring proper functionality

Provided technical support to primary office site, remote offices and home office/remote workers

Ensured that all systems are maintained at current patch levels for operating system, browsers, security and applications.

Research, evaluate, and recommended new hardware and software to support end user computing needs.

Report and escalate unresolved high priority problems.

Assisted users in the operation of laptop/desktop computer hardware, software, and peripheral devices.

Assisted users on the use of VPN and associated security devices as well as troubleshoot end user issues related to these technologies.

Enable encryption on PC/Laptop and ensure compliancy to corporate encryption standards

Supported end user audio/video technologies and collaboration tools. Insource Inc., Tri State Area

Desktop Support Associate with Capital One Bank 05/2015-10/2015

Installed, supported and maintained new server hardware and software upgrades.

Upgraded all platform and teller work stations remotely.

Installed scanners and passport printers.

Provided training and technical support for both platform and teller workstation users.

Ensured that all IT equipment complied with industry standards.

Diagnosed and Performed troubleshooting

Analyzed and resolved faults.

Supervising other staff, such as help-desk technicians. The Boys Club of New York, New York, NY

Installation Technician – Professional Training 03/2013-10/2014

Applied professional competencies to administrate and optimize the assigned system environment.

Performed analysis of network security needs and contributed to design, integration, and installing Software and hardware devices.

Maintained and administered perimeter security systems such as firewalls and intrusion Detection systems

Supervised network and server configuration and management.

Wrote all related documentation / updated data in online tools (Changes, Validation docs, systems proposals/recommendation).

Trained users on computer hardware and software

Ensured computer security and anti-virus was updated regularly.

Diagnosed and Performed troubleshooting

Maintained excellent communication with the IT manager on all projects

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