Administrative
Resume:
Latricia Fontenette
Administrative, HR Representative, Clerk
San Diego, CA 92128
ad6jvs@r.postjobfree.com
Work Experience
Customer Sales Support Specialist I
Tandem Diabetes Care, Inc. - San Diego, CA
July 2021 to April 2023
To receive in bound sales calls particularly for those new and existing patients. To provide sales support to patients purchasing diabetic supplies for their Tandem pump. Updating demographics, insurance verifications, and to assist in all aspects of making sure each and every patient’s supply orders are processed, submitted for shipping and delivered accordingly based on a 7-10 day processing time frame. To track, report and submit exchanges or returns. responsible for capturing customer technical inquiries via phone calls, chat messages and emails from prospective and current customers (patients and their support persons and healthcare professionals). Responsible for determining the level of complexity of each contact with the goal of achieving the highest initial resolution. Documents every call into a Client Relationship Management (CRM) system. Converses with customers in an empathetic and supportive manner to promote the most precise information relating to the issue. Handling all calls in compliance with all the appropriate regulatory requirements outlined by departmental SOPs. Schedule Analyst
Avantas Healthcare Professionals - San Diego, CA
February 2021 to June 2021
Strong Customer Service
• Inbound call /out bound Caller
• Detail and accuracy of data entry
• to track and follow multiple schedule guidelines (each vaccine support site will have variation to rules)
- as vaccine sites go live there will be periods of rapid changes as processes are solidified Plusses
Day-to-Day *
As a Scheduling Analysts I work fully remote. I work with both internal and external stakeholders, as a Schedule Analyst I am responsible for establishing, maintaining, and analyzing data within the systems that support the a Flex Pool. Based on established business rules and ongoing assessments of client needs, the Schedule Analyst develops and delivers staff schedules to these Flex Pool clients. The Schedule Analyst monitors ongoing schedule outcomes and serves as the primary point of contact for day to day issues with the Flex Pool clients.
Some tasks include:
Tasks:
• Processing schedule change requests from client and staff members
• Answering phones and support for staff members and leadership regarding the schedule and responding to basic software support (website for login, location for help/videos)
• Generating reports and validation of accuracy to be distributed to internal and client leadership teams Office Asst
Health an Human Services, Call Center Housing and Community Development - San Diego, CA September 2020 to November 2020
To assist and receive calls in a inbound and out bound call call center from recipients of State Housing Assistance Program. Not limited to the enrollment in the County Section 8 program, and or subsidized housing assistance programs. To update current previous and potential applicants confidential records and demographic information recorded of recipients. To transcribe and submit messages for further assistance to Housing Assistance Specialist. Filing and sorting through direct mail correspondence. Data Entry, creating potential applications to provide to eligible applicants. Asst Clerk
HHSA - San Diego, CA
January 2020 to April 2020
OFFICE ASSISTANT
To perform a wide variety of clerical/administrative support and typing/keyboarding tasks; and to perform related work as required.
Under general supervision, incumbents are fully skilled workers performing a wide variety of average difficulty clerical/administrative support work. Incumbents are privy to highly confidential and sensitive information on internal county matters pertaining to decision making processes affecting labor relations and/or personnel and employment related transactions. This class differs from the next higher class, Senior Office Assistant in that the latter is a first-line supervisor in large clerical/administrative support units and performs the most difficult or technical clerical/administrative support assignments requiring thorough knowledge of a department's operating policy and procedures. The complete Office Assistant classification series includes the following: EXAMPLES OF DUTIES
The examples of functions listed in this class specification are representative but not necessarily exhaustive or descriptive of any one position in the class. Management is not precluded from assigning other related functions not listed herein if such functions are a logical assignment for the position. Essential Functions:
1. Types correspondence, reports, forms, requisitions, and documents from rough draft, marginal notes, and oral instruction.
2. Summarizes materials for indexing.
3. Compiles, posts, and maintains records and data. 4. Performs filing in a wide variety of record keeping systems. 5. Retrieves information from a computerized record keeping system. 6. Operates office equipment.
7. Proofreads, checks and compares data for accuracy and completeness. 8. Serves as a receptionist providing information to the public. Associate
Del Mar Fair - San Diego, CA
November 2019 to January 2020
To provide quality customer service to all customers.Front line cashier. To assist in the processing of customer related sales and returns. Stock clerk,
Assistant to the Communications Director
The Council for Supplier Diversity/ Manpower Staffing Agency February 2017 to September 2017
A non-profit organization that provides contacts for sole-proprietor companies. To organize, schedule and arrange for Council member meetings monthly and quarterly. To renew Council memberships accepting payments. To place cold calls to other local sole proprietor companies that may need the council’s support to connect them with other local businesses that share a common need. Call Center Agent
The Council for Supplier Diversity/ Manpower Staffing Agency February 2017 to September 2017
February 2017 - September 2017 (7 months)
• Public relations, marketing, for a non-profit organization Multi-tasking and communicating with the supplier to assist them with direct -business -to business relationships Call Center Agent
Outbound Call Center Agent
Competitive Edge Research
March 2016 to June 2017
in which call center agents make outbound calls to customers on behalf of a business or client. Patient Service Representative
Spectrum Sharp Corporate office
January 2008 to August 2013
Scheduled appointments and entered appointment date and time into computerized scheduler with a high rate of accuracy
• Provided exemplary customer service, treated patients and coworkers with courtesy and discretion
• Greeted and directed patients, salespeople, and visitors
• Registered patients by verifying that patient's record is up to date and accurate
• Made appropriate changes in computer system and on patient's chart. Entered confidential personal health information and financial information into computerized system with a high rate of accuracy
• Complied with federal and local laws in ensuring patient privacy
• Collected payment from patients, applied payments and adjustments to patient accounts in the computer system, and reconciled daily cash reports
• Reviewed medical records for completeness, assembles records into standard order, and filed records in designated areas according to applicable alphabetic and numeric filing systems
• Organized and maintained a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
Sharp Rees Steely Clinic
PSR - Patient Service Representative
Sharp Grossmont Hospital - San Diego, CA
November 2005 to September 2008
PATIENT ACCESSSERVICES WOMEN'S CENTER Pre-admitted patients by receiving bookings from physicians confirmed admitting privileges of physicians, interviewed patients, entered patient information to pre-admissions database
• Provided patients with information by explaining hospital admission policies, time of admission, room selection, TV and video rentals, telephone availability, cell phone restrictions, answered inquiries
• Secured payments by screening insurance information, identifying patients requiring preadmission approvals from third-party payers, verified approvals, notified patient accounts department of self- paying admissions
• Prepared admission folders by gathering admission paperwork for scheduled patients
• Greeted and received patients to be admitted by conducting personal interviews, entering demographic and insurance information, confirming pre-admission information, obtaining signatures on legal consents and insurance forms, accepting patient valuables, distributing patient information literature. Psr
Sharp Memorial Hospital
June 2007 to January 2008
Administrative and Clerical Support to Departments or Individuals Sharp Memorial Hospital
June 2007 to January 2008
Scheduled meetings and arranged conference rooms. Alerted manager about cancelations or new meetings
• Managed travel and schedules
• Handled information requests
• Prepared correspondence and stuff mail into envelopes
• Arranged for outgoing mail and packages to be picked up. Prepared statistical reports and managed spreadsheets
• Prepared confidential and sensitive documents
• Coordinated office management activities
• Determined matters of top priority and handle accordingly
• Prepared agenda for meetings. Took and transcribed dictation
• Helped prepare office budget
• Planned events and volunteer activities
• Coordinated travel arrangements; prepared itineraries; prepared, compiled and maintained travel vouchers and records
• Coordinated committees and task forces
• Relayed directives, instructions and assignment to executives
• Received and relay telephone messages
• Directed the public to the appropriate staff member
• Maintained hard copy and electronic filing system. Executive Secretary
Spectrum Sharp Corporate office
2008 to 2008
Human Resources Representative
Mary Birch Hospital
January 2003 to August 2003
Helped patients by responding to intercom requests, obtained needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel
• Welcomed visitors by greeting visitors, in person or on the telephone, answering inquiries, relayed calls to patients, giving directions, referring inquiries to nursing and physician staff. Provided information by answering questions and requests
• Established patient record by preparing folder, assigning patient number, completing patient identification information
• Documented patient care services by copying nursing and physician notes to patient and department records
• Arranged discharges by notifying business office and patient transporter service
• Maintained unit operations by following policies and procedures, reporting needed changes
• Maintained patient confidence and protects hospital operations by keeping information confidential
• Maintained unit supplies inventory by checking stock to determine inventory level, anticipated needed supplies, placed and expedited orders for supplies, verified receipt of supplies. Kept unit equipment operational by following manufacturer's instructions and established procedures, calling for repairs
• Conserved unit resources by using equipment and supplies as needed to accomplish job results
• Secured patient information by completing data base backups
• Maintained safe and clean working environment by complying with procedures, rules, and regulations, adhering to infection-control policies and protocols. OTHER POSITIONS HELD AND SKILLS:
Executive Secretary
Sharp Memorial Hospital - San Diego, CA
December 2001 to January 2003
Education
Sociology
Cal State San Marcos
March 2019 to 2020
Bachelor's in General Education
University of California, San Diego Muir College - San Diego, CA 1999 to 2001
Communications
San Diego Community College District - San Diego, CA 1987 to 1994
Palomar College
Skills
• Call Center
• CSR
• Customer Service
• Conflict Management
• Outbound Sales
• Event Planning
• Telemarketing
• Developmental Disabilities Experience
• Public Relations Assessments Electronic Health Records: Best Practices -- Completed June 2019 Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed Call Center Customer Service -- Completed January 2020 Applying customer service skills in a call center setting. Full results: Completed Attention to Detail -- Completed September 2019 Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed Attention to Detail: Inventory -- Familiar September 2019 Applying systematic processes for managing and storing products and merchandise. Full results: Familiar Customer Service Fit -- Familiar November 2019 Assesses personality traits that result in high-quality customer service. Full results: Familiar Problem Solving -- Completed April 2020 Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed Verbal Communication -- Highly Proficient April 2020 Speaking clearly, correctly, and concisely. Full results: Highly Proficient Typing -- Familiar August 2020 Transcribing text using a standard keyboard. Full results: Familiar Retail Customer Service -- Proficient May 2019 Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Proficient Customer Focus & Orientation -- Highly Proficient May 2019 Responding to customer situations with sensitivity. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Statistics (10+ years)
• Medical Billing (10+ years)
• Medical Scheduling (10+ years)
• Office Management (10+ years)
• Clerical Experience (10+ years)
• Employee Orientation
• Microsoft Outlook (10+ years)
• Cold Calling (10+ years)
• Marketing (10+ years)
• Recruiting (10+ years)
• Computer literacy (10+ years)
• English (10+ years)
• Interviewing (10+ years)
• Medical Coding (10+ years)
• HIPAA Compliance (10+ years)
• Medical Terminology (10+ years)
• Medical Records (10+ years)
• LIHTC (10+ years)
• Medical Office Experience (10+ years)
• Research (10+ years)
• Management (10+ years)
• Personal Assistant Experience (10+ years)
• Accounting (10+ years)
• Human Resources (10+ years)
• Insurance Verification (10+ years)
• Epic (2 years)
• Fundraising (10+ years)
• ICD-10 (10+ years)
• Administrative experience (10+ years)
• Microsoft Office (10+ years)
• Night audit (10+ years)
• Sales Support (10+ years)
• Microsoft Powerpoint
• Communication skills (10+ years)
• Accounts payable (10+ years)
• Accounts receivable (10+ years)
• Tax experience (5 years)
Certifications and Licenses
Certified Mental Health Agent
Present
CPR Certification
Food Handler Certification
Additional Information
• Proven ability to read and follow flow diagrams and work with decision trees.
• Ability to perform work using a CRM tool which requires navigating in an automated system.
• Knowledge of HIPAA desired.
• Clear verbal and written communication skills to impart product information over the telephone, chat and email to patients/health care support.
• Skilled at presenting technical information in a clear, concise manner to all levels within the department.
• Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.
• Able to react to changing situations in a timely, calm, and confident manner.
• Solid understanding of web-based software and the ability to troubleshoot browser and network, specific issues.
• Working knowledge of Microsoft Office applications including Word, Excel, Powerpoint, and Outlook preferred for
• Ability to learn quickly in a fast-paced environment.
• Ability to type at least 55wpm with a high rate of accuracy.
• Bilingual-English/Spanish or English/French desired.
• Flexibility to work shifts including weekends, holidays and beyond regularly scheduled workday as needed.
Contact this candidate