Scrum Master Agile Transformation

Hema Thiyagarajan Agile Transformation Lead

(***) 937- 5191 ad6ju8@r.postjobfree.com LinkedIn

I am a passionate agilest, thought leader and a SAFe Certified Scrum Master, with over 18 years of experience including leading Agile/Scrum teams delivering customer-centric products and features. Effectively directed the agile transformation journey, demonstrating exceptional efficiency through comprehensive education, coaching, and mentorship for both teams and leaders. Servant leader with proven ability to ensure efficient cross-functional collaboration among diverse stakeholders. Recognized for a track record of strategically eliminating impediments to team’s progress and ensuring optimal project outcomes. Extensive expertise spanning diverse sectors, with robust background in Healthcare, Financials, and Networking domains.

Core Competencies

Change Management Roadmap Development Strategy Planning Project Management

Stakeholder Relationship Management Coaching & Mentoring Cross-Functional Collaboration

Healthcare IT Requirement Analysis Risk Mitigation CI/CD Process Optimization (SAFe)

AWS Platform/Software aaS Rally Jira Aha Confluence Jenkins / Harness TDD BDD

Professional Experience

Cisco Systems Ottawa, ON

Agile Transformation Lead Feb 2018 – Aug 2023

Spearheaded Agile transformation strategy for the Program team while supporting scrum teams on execution to secure quality releases on time. Fostered data-driven decision making through metric analysis and engineering reviews. Focused teams on continuous improvement journey using sprint and release retrospectives to identify and prioritize challenges. Coached teams in setting up long and short-term goals with expert guidance and industry standards.

>Guided and directed Scrum teams in the successful delivery of the Managed Services Accelerator (MSX), a cloud-based SaaS solution designed to efficiently manage and orchestrate diverse Cisco devices and services.

>Trained and promoted CI/CD tools, processes, and mindset. Advocated a dashboard that increased visibility of the pipeline progress and helped teams focus on high priority failures that were blocking continuous integration.

>Continuously fostered an environment of empowerment and self-organization within teams. Implemented decentralized decision-making processes, effectively eliminating bottlenecks, and contributing to enhanced team efficiency and turnaround times.

>Provided coaching to teams in the formulation, redefinition, and implementation of the Definition of Done and Definition of Ready, with a primary focus on enhancing the software's quality.

>Streamlined UX/Dev workflow across scrum teams by fostering enhanced non-meeting collaboration and introducing strategic checkpoints between teams, resulting in a notable reduction of UX/UI issues in the final deliverables.

>Enabled teams to create quarterly development plans in collaboration with cross functional teams while expanding into a new product space. Supported teams in managing dependencies.

>Demonstrated in-depth understanding of the internal product development workflow, Cisco mandates, and leadership priorities while working on improvement ideas that helped ensuring compliance at all levels.

>Partnered with Product Managers, Product Owners, Architects and Engineering managers in building high performing teams that is focused on delivering working software.

Scotiabank Toronto, ON

Senior Manager/Scrum Master Nov 2015 – Jul 2016

Focused on building a cross functional team by collaborating with business and IT leaders. Provided comprehensive training and coaching on Scrum methodologies, fostering team cohesion and stakeholder engagement. Formed strategic partnerships with Scotia Digital lab leads, ensuring alignment with Agile/Scrum values.

>Led Adjudication Center of Excellence (ACE), a process automation system for the Central Accounting Unit. This initiative created an end-to-end workflow spanning from the user's online mortgage application to the approval process, and ended with an automated notification of the final decision.

>Collaborated closely with Directors on team development, training needs, identification of the right stakeholders, and project initiation.

>Coached and mentored the team, including Product Owner and Subject Matter Experts.

>Derived user stories using "Story Mapping" techniques in collaboration with product owners.

>Served as Scrum master for a co-located team of 10 and a geographically distributed team of 8 across Canada and India.

GE Healthcare Bengaluru, IN

Senior Systems Specialist/Scrum Master Apr 2005 – Jun 2015

Commenced my journey as a developer and progressed within the organization, assuming diverse roles and contributing to various product developments, thereby acquiring robust domain expertise. Entrusted with numerous opportunities to engage in a wide array of products and initiatives. Collaborated closely with Clinical Analysts and Sales teams to rigorously test and deliver dependable customer solutions. Acquired deep understanding of Health Care standards such as HL7, IHE profiles, and FHIR.

>Conducted Release Train Planning sessions for various programs in alignment with SAFe (Scaled Agile Framework).

>Assessed the Scrum Maturity of the team and coached teams to improve their maturity levels.

>Created use cases, features, and user stories while refining user stories throughout the project execution in collaboration with the product management team.

>Identified, managed, and assisted with mitigating project issues and risks.

>Managed the overall performance and delivery of cross-functional teams. Grew team talent and supported certifications by organizing the group training program.

>Served as a Technical Leader and assisted the team with component design and technical difficulties while owning the product artifacts, including code, documents, and reports.

>Developed and delivered prioritized features for numerous GE Healthcare products:

oPopulation Health Management System as a part of Caradigm, CDI (Centricity Device Interface), Centricity Practice Solution & Electronic Medical Record, Health Information Exchange, Centricity Perinatal, Centricity Device Interface, Centricity Pharmacy.

Awards & Recognitions

Won the Functional Expertise award for identifying and prioritizing the right features for Enterprise Interoperability project.

Won the Scrum Champion award with the team for quickly improving scrum maturity scores.

Recognized (Benefit Everyone) by Engineering Manager for helping the Scrum Team in understanding Agile values and execute with team-first mentality.

Recognized (Connect Everything) by Product Owner for helping the team quickly improve their turn around time.

Education, Credentials, and Training

Master of Science in Software Engineering

Bharthiar University, India

SAFe Certified Scrum Master, 2021

Certified Scrum Master, 2013

Six Sigma (DMAIC and DFSS); Building Essential Leadership Skills (GE Crotonville); Foundations of Leadership (GE Crotonville); Business Communication Skills (GE Crotonville); Presentation Skills (GE Crotonville)

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