Los Angeles Woodland Hills

Trina***@Katrina sbcglobal.net Minor Gardena, CA

WORK HISTORY

Management Trainee at One Up Inc.

**/**** - **/**** (2 months)

One Up Inc., Lakewood CA Market to qualified participants and offer free lifeline wireless telephones Process documents and activate telephone for participants

Call Center Agent at Axelon / CiT Bank

04/2019 - 06/2019 (3 months)

Axelon / CiT Bank, Pasadena CA Respond to customer inquiries and independently resolve issues Navigate customers by recommending digital products and services to meet servicing solutions Process basic maintenance transactions and guides customers to financial solutions making banking convenient and simple

Life Insurance Agent at Bankers Life & Casualty

08/2018 - 02/2019 (1 year)

Bankers Life & Casualty, Long Beach CA Schedule qualified appointments with perspective clients Educate perspective clients on products and services Maintain record of client contact information Follow up on defaulted payments

Production Clerk at Outsource HOV

01/2018 - 08/2018 (1 year)

Outsource HOV, Carson Ca Prepping documents for scanning Prepare documents according to job instructions

Life Insurance Agent at American Life

02/2018 - 06/2018 (5 months)

American Life, Los Angeles CA Schedule qualified appointments with perspective clients Educate perspective clients on products and services Maintain record of client contact information Follow up on defaulted payments

Supervisor, Customer Programs & Services at Los Angeles Metropolitan Transportation Authority

07/2016 - 07/2017 (1 year)

Los Angeles Metropolitan Transportation Authority - Los Angeles, CA Monitored the daily activities of customer support teams. Spearheaded Mobile Customer Center, resulting in a 5% increase in revenue Accountable for Customer Centers, Lost & Found, and Stockroom including overall customer satisfaction. Generated new business through interaction with community centers and high schools throughout the county of Los Angeles. Franchise Owner at KDMinor Corp dba Postal Annex

01/2014 - 10/2015 (2 years)

KDMinor Corp dba Postal Annex - Torrance, CA Responsible for all aspects of the branch (selection of shipping vendor, packaging, Notary Public, retail sales, and private mailbox service). Directed personnel, training and labor relations activities. Determined recurring business needs and maintained necessary inventory levels.

Vice President, Operations / Director at Kinecta Alternative Financial Solutions

04/2008 - 05/2013 (5 years)

Kinecta Alternative Financial Solutions - Manhattan Beach, CA Accountable for customer service centers and hybrid member service centers Managed team of 15 of professionals including overall customer service. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Provided a high level of product and leadership support to representatives and clients. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

Assistant Vice President / District Manager / Branch Manager at Nix Check Cashing

05/1990 - 08/2008 (18 years)

Nix Check Cashing - Carson, CA Created new revenue streams such as Department of Vehicle Services, prepaid credit cards, payday loans and mobile prepaid telephone service. Reorganize major products and procedures such as new POS system and transitioned money transfer system. Strengthened companys business by leading implementation of UBOC banking and ATM services. Manager of tellers (up to 10) in a branch that cashed checks, processed money orders and processed money transfer transactions.

EDUCATION

State of California, CA, USA

Ashford University - San Diego, CA, USA California State University, Dominguez Hills - Carson

SKILLS

Customer service, year

Franchising, year

Customer satisfaction, year

Communication, year

Retail sales, year

Call Center, year

Entrepreneurship, year

Customer relationship management, year

Customer support, year

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Facebook

Twitter, https://Twitter

Linkedin, https://2023

ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

Contact this candidate