Member Customer Service Representative

CASSANDRA CLARK

Cell 980-***-****

ad6jom@r.postjobfree.com

EDUCATION

American Intercontinental University 2021

Business Administration

Anson-Stanley, Monroe, NC Graduated 1993

A.A.S. Business Administration

Strayer University, Charlotte, NC Anticipated Graduation: Fall 2013 BBA Business: Business Administration Minor in E- Commerce EXPERIENCE

Ttec Corp / Usaa Federal Savings Bank 2021-Present Member Service Representive

Assisted members with their banking needs via Remote using VPN. Abiding by all banking regulations to assist members with Authentication, disputes, balances, debit card transactions, Bill Pay, and Automatic Payments, Teller Checks, sending check and statement copies. Performs all banking functions as teller online. Using People Soft, Integrated Desktop Communications, Desktop, Kronos, Knowledge Central.

Exxon Corner Market 2019- 2021

Assistant Manager

Assist customers with sales and purchases. Manages and maintains a convenience store while the owner is away. Stocks inventory, checks new price or variance in POS system. Check in vendors and correct units. Run nightly reconciliation reports and month end reports. Kohl’s Department Store July 2014- 2015

Jewelry Beauty and Accer ssMembeory Associate

Assist customers with purchases of diamonds, pendants and rings. Authenticated diamonds, sized watches, and sent rings out for sizing. Ran register, assisted with credit applications, as well as working in miss-junior-Mrs. and men’s clothing apparel. Assist with returns and credit card payments.

Think Big Tax Service 2012-2013 Study Pand prepared taxes as required by IRS regulations and rules needed to enter customers with business and individual income tax returns in TaxWise Primerica 2012-2013

Financial Representative

Primerica is in the business of helping mid ranged income families with most of their financial needs, such as Life Insurance to Securities, Retirement, and Annuities. ProNet Charlotte

Volunteer 2011-2012

ProNet is a private/public partnership created by the Charlotte Mecklenburg Workforce Development Board by bringing together local businesses who donate in-kind services and a grant from the State of North Carolina Department of Commerce - Workforce Development Division.

Since October 2009, ProNet Charlotte has touched over 2,800 professionals in career transition. Primary caregiver 2009-2010

Assisted my husband after back injury

Time Warner Cable Corp., Charlotte, NC 2003-2008

A/P Specialist Shared Services

Keyed over 200+ invoices daily

Corroborated invoices and entered into PeopleSoft, contacted division for any discrepancies

Verifiy any missing accounting information

Quality Assurance

Vendor Contact

GL Coding

Winn-Dixie, Asst. Customer Service Manager 2001-2002 Assisted cashier with register problems, ran front end, managed eight to fifteen front end employees including baggers. I provided service to customers with complaints, and services as Western Union transactions, money orders, and prepared bank deposits. I reconciled the Cash Office, safe and all tills according to store policy and procedures for the corporate office. North State Cartons LLC, Pineville, NC 1993-2001

Accounts Payable Clerk

North State Cartons provides high-performance, quality, folding carton packaging for the Cosmetic, HBA, Personal Care, and Hosiery Markets.

Keyed 300+ invoices weekly

Processed full-cycle accounts payable; including matching, batching, and coding in MAS 90

Ran period and month end closing reports

Processed check run

Job closeouts

Assisted with purchase orders and entry

Processed T & E’s

Petty cash custodian, month end accruals

Cross trained on Production processing

Filled in as Switchboard operator or wherever needed Cost Accountant

Managed assets of over one million dollar Raw material stock

Reconciled inventory monthly and physical

Allocated stock to jobs

Entered all raw material into inventory

Inventory receipts

Performed aging report

Job estimating and allocations

Cycle Counting

Estimated raw material costs and allocated back into inventory

Set up payables to Raw Material Vendors

TECHNICAL SKILLS

MS Office Suite, PeopleSoft Applications, MAS 90, OCR, Great Plains, AS 400, Peachtree, Check Printing, Accruals, Travel and Expenses, and State and City Tax, Life Insurance, Cognos, TaxWise

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