Customer Service Case Manager

SYMIA

LYLES

** **** ** ******** ** ***** 959-***-**** ad6jne@r.postjobfree.com

Skills Summary

Skilled customer service professional with over 5 years experience in the insurance industry. Proficient in customer relationship management systems, spreadsheet software, conflict resolution, verbal communication and data analysis.

Education

Certified Nursing Assistant/ Expires 03/31/2025

Commercial Drivers Licenses/ Class B

License Practical Nurse/ April 21,2021- February 14,2023

Attended college as a full time LPN student with a 3.10 GPA.

Bachelors Nursing Degree/ Current

Attends Arizona college of nursing and expected to graduate in Fall of 2027

Experience

Autumn Transportation

Student Bus Driver/ February 2, 2024 – Current

Safely transport students to destination for state of Connecticut.

Conduent

Customer Service Representative (CSR) / October 1, 2023- February 1, 2024

My responsibility as a CSR with Conduent was to handle inbound calls according to individuals specification. I provided information regarding individuals State Benefit while utilizing approved messaging accurately and professionally for the state of Connecticut Social Service Department.

Hebrew Nursing Home

Certified Nursing Assistant (CNA) / May 1, 2022 - July 1, 2022

My responsibility as CNA with Hebrew Nursing Home was to assistance the residents with their daily living needs: dressing, eating, bathing, ROM etc. within the state of Connecticut health department guidelines.

Aflac

Case Manager/ September 1, 2021- April 30, 2022

My responsibility as a Case Manager with Aflac was to provide professional support to employees of the state of Connecticut applying for benefits under the Family Medical Leave Act (FMLA). My role was to process applications, determine eligibility and process payments to families all under the state of Connecticut guidelines.

Hays

Case Manager Temporary / October 30, 2020 – April 30, 2021

My responsibility as a Case Manager with Hays was to provide professional support to employees applying for benefits under the Family Medical Leave Act (FMLA). My role was to process applications, determine eligibility and process payments to families all under federal guidelines.

Carecentrix

Customers Service Representative (CSR) / October 1, 2019 – October 31, 2020

My role as a CSR with CareCentrix was to assist providers and patience’s with billing for durable medical equipment vendors and home care services, acceptable by patience’s health insurance.

Elmhurst Nursing

Certified Nursing Assistance (CNA) / November 1, 2018 – April 1, 2019

My responsibility as CNA with Elmhurst Rehabilitation Center was to assistance the residents with their daily living needs: dressing, eating, bathing, ROM etc. within the state of RhodeIsland health department guidelines.

MAS Medical Staffing

Certified Nursing Assistance (CNA) / June 8, 2007 – April 4, 2011

My responsibility as CNA with MAS Staffing was to travel to short staff facility and assistance the residents with their daily living needs: dressing, eating, bathing, ROM etc.

References

Courtney Cosgrove Supervisor Conduent

Email: ad6jne@r.postjobfree.com

Sarah Hughes BSN RN Stones Academy

Email: ad6jne@r.postjobfree.com

Michael Trainer Autumn Bus

Phone: 857-***-****

Contact this candidate