Customer Service Quality Assurance
Resume:
Yasheeka Woodard
Professional Summary
Highly recommended great customer service and coachable advisor. Ongoing worker with lots of potential to do whatever the job needs done. Work History
West Central ITF – Correctional Officer
Zebulon, GA
08/2023 - present
• Monitor inmate behavior and activities.
• Enforce rules and ensure safety of inmates, staff, and visitors.
• Conducting searches.
• Transporting inmates.
• Maintain a safe environment.
Ready Pac – QA Line Inspector/ QA Tech
McDonough, GA
02/2022 - 11/2022
• Monitor nearly all manufactured products to ensure that they meet specified standards
• Inspect, test, and sample materials, parts, or products for defects and any deviations from specifications
• Ensure company and customer quality standards are being met
• Work under the supervision of the quality assurance manager Masterbrand – Shipping Clerk /Production Assembler Jackson, GA
06/2020 - 12/2021
• Make sure shipment of all products, materials, and all supplies are in order
• Help track outgoing shipments
• Collaborate and communicates with logistics technicians, customer service representative, service providers, and others involved in the shipment of products
• Reads and deciphers schematics, blueprints, and assembly instructions
• Position or align components and parts
• Uses hand tools or machines to assemble
parts
S&S Activewear LLC - Picker Packer
YW
McDonough, GA
01/2019 - 10/2019
ad6jmc@r.postjobfree.com
Jackson, Ga
Skills
● Great customer service
● Well mannered
● Coachable
● Machine Operator
● Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
● Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment
● Kept records accurate and current by documenting all movements in company system
● Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
● Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
● Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines
● Checked packing slips and other documentation to appropriately box items requested by clientele
● Trained new employees on warehouse protocols and answered task- related inquiries to help with job role adjustment
● Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
● Scanned packages and boxes and moved to loading dock for shipment American Woodmark Corp. - Production Team Lead
Jackson, Ga
06/2013 - 11/2018
● Supervised hourly employees in the assigned department and/or departments
● Was responsible for the overall direction, coordination, and evaluation of direct reports
● Carried out supervisory responsibilities in accordance with the organization’s policies and applicable laws
● Responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
● Read, analyzed, and interpreted common business and technical journals and financial reports
● Listened and communicated effectively with customers/clients in an effort to respond to common inquiries or complaints from customers/clients, regulatory agencies, or members of the business community and public
● Developed presentations to be delivered to production team, plant level team, or public groups
● Ensured the maintenance of all production equipment to maintain a safe and productive work environment
● Ensured assigned departments perform tasks as outlined in Job Instruction Breakdowns, Quality Specifications, and Standard Operating Practices
● Computer Tech
● Trainer
● Cashier Operator
● Preparer
● Inventory Control
Education
08/2010
Jackson High School
Jackson, GA
● Provided team leadership consistent with company vision, mission, and CITE principles
● Established individual goals for team members in alignment with overall organization goals and performed periodic performance reviews to determine progress
McDonald's - Crew Trainer/Team Lead
Jackson, Ga
07/2010 - 02/2013
● Taught new team members correct procedures for all areas of operations
● Set positive example for team members by providing high-quality, efficient service
● Maintained current knowledge of all team position requirements
● Mentored junior employees to improve performance, food safety and customer service
● Greeted all customers with smile and provided friendly service to professionally handle every need
● Trained other employees in customer service, food safety and performance requirements
● Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
● Prepared items like bacon ahead of time to promote efficiency in dish garnishing
● Restocked inventory and ingredient items to maintain optimal kitchen efficiency
● Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen
● Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination
● Coordinated with Cashiers to gather and review order information for accurate order completion
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