Real Estate Customer Service

Internal Use

Elizabeth Guibas

Des Plaines, IL **018 630-***-**** liz uibas1@ mail.com www.linkedin.com/in/liz- uibas-10348a62 Driven, process-oriented professional with a well-rounded administrative skillset, including proven ability to exercise sound judgment, think quickly and efficiently to meet operational objectives, and adapt rapidly to the ever-changing demands of a fast-paced, dynamic environment. Maintain a high level of confidentiality in handling critical information and remain calm under pressure. Equipped with exceptional work ethic, proven track record of reliability, and unwavering commitment to surpassing challenges and exceeding expectations. CORE COMPETENCIES

Office Administration • Administrative Assistance • Data Entry • Accounts Payable/Receivable • Sales & Marketing

• Real Estate Management • Call Center Operations • Customer Service • Records Management • Onboarding • Commercial Credit • Inside Sales

Technical Skills: Salesforce, Adobe,Sharepoint,Microsoft Teams, Facebook Marketing, Zoom, MS Office Suite (Word, Excel), Google Workspace (Docs, Sheets, Meet)

SKILLS PROFILE

Office Administration:

Capable of performing administrative, clerical, and secretarial duties, enabling leadership to focus on key business operations objectives of the company.

Able to conduct research and prepare correspondence in response to inquiries or information requests; experience in producing Excel reports for budget, finance, and IT-related projects; and utilize PowerPoint for charts and presentations.

Can compile statistical data for analysis, process accident reports, submit documentation for court proceedings, and disseminate information to law enforcement agencies. Legal Services/Administrative Assistance:

Ability to perform a variety of highly specialized administrative support for legal services staff and IDOC attorneys, including maintaining various files regarding litigation and other legal matters.

Knowledge in managing calendars to include scheduling of appointments, meetings, and travel arrangements, paying close attention to sensitive business and urgent matters. Financial Services

Commercial banking including processing, underwriting and approval of new credit applications.

Lead qualified prospects assigned through the customer onboarding process from application to activation which includes understanding applicant organizational structure, filing UCCs and administering system generated loan documentation.

Customer Service Management:

Competent in providing front-line direction to customer service associates, ensuring they provide exceptional customer experience, and maintaining high-performance standards.

Familiarity with analyzing key performance indicators, identifying training needs, developing training curriculum, and providing coaching to team members to improve customer satisfaction.

Capable of hiring, onboarding, and training inbound and outbound call center personnel to ensure efficient coverage for all shifts.

PROFESSIONAL EXPERIENCES

Huntington Distribution Finance, Schaumburg, IL March 2024 - Present Sales Support Specialist/Underwriting Specialist

Internal Use

I

Contacted prospects in accordance with daily/weekly/monthly targets, also was put on different projects including, WF Briggs, and Pace/Cadco

Directly spoke to the client regarding the credit line application and then proceed to take the application through the processing, underwriting, and closing/approval.

Pulled dealer’s credit and analyzed if the deal will be sent to credit analyst or will be underwriting by myself.

Transaction Manager

Redfin January 2022 - November 2022

Managed a team of 8 real estate agents. Proofread all legal documents. I scheduled all post-mutual events and managed the escrow process, completing 150+ transactions in 9 months.

Acted as liaison between real estate agents, clients, attorneys, title companies, and mortgage brokers during the process of a real estate sale.

Supervised all administrative duties for home buyer and seller transactions from contract to close.

Verified all financial documents and disbursements. Real Estate Broker

Redfin I April 2018 - December 2021

Advised clients on the state of the local real estate market, answered questions about contracts, terms of sale, and other parts of the real estate process, and helped them complete one of the most significant sales or purchases of their lives.

Provided personalized service to each client by thoroughly understanding their requirements, anticipating their expectations, and presenting the best real estate option to meet their specific needs.

Analyzed all relevant data to determine the value of the property.

Served as a primary contact to clients, lending institutions, and other real estate advisors, confirming all required information, paperwork, and payments were processed accurately and promptly. Flight Attendant

ExpressJet I January 2011 - December 2018

Conducted all regulatory and assigned cabin duties while providing passengers with a safe and comfortable onboard experience.

Obtained in-depth knowledge of all contingency procedures and proper emergency equipment usage on board the aircraft.

Ensured a safe flight for all passengers by complying with safety standards, emergency procedures, and industry practices.

Adhered to Federal Aviation Administration (FAA) flight operations regulations, governance, transportation guidelines, and the airline's procedures.

EARLIER CAREER EXPERIENCES

Flight Attendant, Mesa Airlines

Customer Service Manager, Alaska Airlines

Lufthansa Special Services/Gate Agent, Lufthansa/ Sunline Services Reservations Agent, United Airlines

Internal Use

EDUCATION & PROFESSIONAL DEVELOPMENT

St. John's University - Jamaica, NY

High School Diploma, Saint Francis Preparatory School -Queens, NY Licenses, Training & Certifications:

Illinois Real Estate License

Currently enrolled Certificate Courses

Project Management

Data Analytics

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