Systems Analyst Business

SUMMARY

I am a Business Systems Analyst with a successful track record in directing, coordinating, and implementing cross-functional IT Initiatives. I participate in the planning, analyzing, and implementing enterprise solutions that directly support business objectives. I have expertise in various Business segments; including Insurance (P&C) and Healthcare, Government, Large Power, and Financial.

CORE COMPETENCIES

Business and Data Analysis, including understanding business and system needs to support the objectives and the standardization of business processes across the organization to drive efficiencies

Business Process Design Analysis, including identifying and developing business process flows to illustrate the areas of improvement and creating wireframes for form development

Strong Customer Focus and ability to manage client expectations, communicate needs, and execute schedules

Ability to obtain Cross Functional Requirements Analysis, including interviewing subject matter experts, gathering data, and defining requirements

Development and Implementation Planning of approved solutions including design, development, testing, documentation, and user training

Assembling project plans and teamwork assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality reviews, and escalating functional, quality, and timeline issues appropriately

Business Continuity Planning to include risk assessment and disaster recovery planning.

BUSINESS USER TECHNICAL PLATFORMS

Operating Systems: UNIX, Windows 95/98/NT/2000/XP/Vista/2007/2010/2013, Windows XP (Service Pak 3), Windows 10

Software: Atlassian-JIRA, Version One–CollabNet MS Office Suite 2010, Skype, WebEx, Visio 2000, Microsoft Project, Toad, SharePoint, SnagIt 10, AFP Viewer, Citrix, AFP Viewer, Citrix, SharePoint, Microsoft Dynamics CRM, Oracle CRM –Sales Cloud, Marketing Cloud, OPA Container, Axure Wireframes, Zoom Meeting, Balsamiq Drawings, Smartsheet, Cisco AnyConnect 4.6, Skype, Teams Mtg, WebEx

Databases: Oracle 8, Oracle 9ias, IBM Midrange, 3.3 SQL* Plus, Queryman 6.0 and Navigator, HPE, TFSservices

Web Tools: JAVA, J2EE, IE9, IE10. IE11, Net

Testing Tools: HP Application Lifecycle Management (HPALM) v12.01, Mercury Test Director v7.2, HP Quality Center, Compuware’s QA Center, Edifecs, Edifecs SpecBuilder, PC-ACE Pro32

Business Modeling Methodologies: Rational Unified Process (RUP). Visio Work & Data Flow Diagrams, Exposure to UML- Object Modeling, CMMI Certification BCBS – Tricare, PGBA – CBIC Medicare

Security Clearance: Tier 5 -232********-Date: 2023-06-06 (Dept of State)

SAC – 233*******-Date:2022-11-19 (Dept of State)

NACLC – 10K47196 -Date:2010-09-21 (BlueCross/Tricare)

PROFESSIONAL EXPERIENCE – PM/BUSINESS SYSTEMS ANALYST

THE DEPARTMENT OF STATE 1/23 – 2/24

Business Analyst Systems Analyst (Contract)

The purpose of the project is to provide solutions and upgrades to the partner business system

The ability to possess a classified security clearance

Enhancing features for Business Partner

Manage Intake process by tracking from submission to delivery

Adding new features to the client’s current systems

Acts as liaison between client area and technical

Identifying and evaluating effective solutions that meet business requirements

Participate in Project Status calls weekly comprised of participants regionally and globally

Utilize Agile Methodology within the corporation

Identify critical paths and opportunities to accelerate delivery

Execute the Microsoft Suite applications to perform job duties

CIGNA 7/22- 9/22

Business Project Senior Advisor (Contract)

The purpose of the project is to enhance the Broker and Consumer Experience in enrolling in Medicare Supplemental products

Enhancing features for Medical Health Benefits Processing for Agents, Brokers, and Consumer

Manage Intake process by tracking from submission to delivery

Adding new features to easily quote, enroll, and administer pre-sales material

Acts as liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business projects

Identifying, evaluating, and developing systems that are cost-effective and meet business requirements

Participate in Project Status calls weekly comprised of participants regionally and globally

Utilize Agile Methodology within the corporation

Identify critical paths and opportunities to accelerate delivery

Execute the Microsoft Suite applications to perform job duties

Evaluate awards and enhancement calculations and adjustments per plan year

Follow SLDC Standards – Application Lifecycle Management Documentation Governance and Test Strategy Documentation

LINCOLN FINANCIAL GROUP 8/16/21- 5/27/2022

Business Systems Consultant (Contract)

The purpose of the project is to enhance Benefits Processing Compensation such as commissions, bonuses, and overrides for Lincoln Life products, Broker/Dealer products, and non-Lincoln products sold via a Selling Agreement

Adding new features to Benefits Processing for Agents and Brokers

Evaluate awards and enhancement calculations and adjustments per plan year

Evaluate taxing award amounts for vested awards per pay cycle and enhance as needed

Evaluate and enhance processes for sending award and demographic information to plan administrator and other interfaces

Evaluate and enhance vesting prior awards per pay cycle

Participate in Project Status calls weekly comprised

Utilize Agile Methodology via Version One

Create User Stories to support requirements

Participate in DSU (Daily Standup) with the Development team

Participate in DSU (Daily Standup) with the Project Management team

Participate in Sprint Retrospective

Participate in Sprint Review planning

Identify critical paths and opportunities to accelerate delivery

Acts as liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems

Provide technical assistance in identifying, evaluating, and developing system procedures that are cost-effective and meet business requirements

Execute the Microsoft Suite applications to perform job duties

Follow SLDC Standards – Application Lifecycle Management Documentation Governance and Test Strategy Documentation

Wells Fargo, Charlotte, NC (Remote) 1/4/2021 – 8/15/21

Business Systems Consultant (Contract)

The purpose of the project is to expand credit card products and offerings within the Consumer Lending space

Acts as liaison between client area and technical organization by planning, conducting, and directing the analysis of highly complex business problems

Provide technical assistance in identifying, evaluating, and developing systems procedures that are cost-effective and meet business requirements

Adding new features to credit card offerings while working with 30 Business Consultants and 15 Business Teams

Participate in Project Status calls weekly comprised of 95 participants globally

Utilize Agile Methodology

Acting as Product Owner/Business Analyst following Agile Methodology

Create User Stories to support requirements

Submit Change Requests

Participate in DSU (Daily Standup) with Development team, both internal and external partner

Participate in DSU (Daily Standup) with the Project Management team

Participate in Sprint planning

Identify critical paths and opportunities to accelerate delivery

Execute the Microsoft Suite applications to perform job duties

Follow SLDC Standards – Application Lifecycle Management Documentation Governance and Test Strategy Documentation

NIC of South Carolina, Columbia, SC 11/2019 – 11/2020

Lead Business Systems Analyst (Contract)

Implementation of State-level e-Governance Re-Write Project for SC Ethics Commission

Utilize Agile Methodology

Developed Template for User Stories following Agile Methodology

Create User Stories to support requirements for Rewrite of SC Ethics Commission

Create Test Cases to support testing activities for Rewrite of SC Ethics Commission

Execute Test Cases manually and report defects into Excel Spreadsheet

Participate in DSU (Daily Standup) with Development team, both internal and external partner

Participate in DSU (Daily Standup) with the Project Management team

Elicit Acceptance Criteria from the Business to enable the Development team to code the rewrite functionality

Participate in Sprint planning

Create Wireframes for an external partner to create a frontend interface

Participate in Wireframe review from external partner

Identify critical paths and opportunities to accelerate delivery

Execute the Microsoft Suite applications to perform job duties

Participate in Demonstration to the Business and the Tech Teams to address Requirements/functionality delivered as the project follows an agile approach

Follow SLDC Standards – Application Lifecycle Management Documentation Governance and Test Strategy Documentation

Bank of America, Charlotte, NC 2/2019 - 11/2019

IT Project Manager/Business Systems Analyst and BAU Enhancement Coordinator (Contract)

Utilize JIRA to track Agile Methodology

Create User Stories to support requirements for BAU Enhancements for the PTS Tool for Regulated Incoming and Outgoing correspondence including Mortgage and all banking segments

Participate in DSU (Daily Stand Up)

Facilitate and manage the BAU Enhancements project schedule with Tech Team

Facilitate and manage the BAU Enhancements project schedule with User Team

Procure Acceptance Criteria from the Business to enable the Development team to code the functionality

Participate in touch point meetings and testing with the SIT/UAT/Tech teams during Testing of Sprints

Identify critical paths and opportunities to accelerate delivery

Execute the Microsoft Suite applications to perform job duties

Demo to the Business and the Tech Teams to address Requirements/functionality delivered as the project follows an agile approach

Follow SLDC Standards – Application Lifecycle Management Documentation Governance, Support Playbook Documentation, Project Plan Documentation, Test Strategy Documentation

Wells Fargo, Charlotte, NC 09/2017 – 1/2019

Project Manager/Business Systems Analyst and UAT Coordinator for Consolidated Salesforce Implementation (Contract)

UAT Coordinator - Monitor and Facilitate Onshore/Offshore code development and movement to SIT, QA, and Production. Test and Report Defects to HPALM

Test Coordinator managing Technical and Business testing to include User Acceptance Testing (UAT) for Salesforce Implementation

Migrating from Microsoft Dynamics CRM 2016/365 to Salesforce in phased releases. This process is being migrated based on various LOBs and Vendors

Facilitate demos between the Business and the Tech teams to address Requirements/functionality delivered as the project follows an agile approach

Create Epics/Stories in coordination with the Analyst team for Sales relationships to mortgage and all banking segments.

Procure Acceptance Criteria from the Business to enable the Development Team to code the functionality

Co-ordinate daily touch point meetings with the UAT/Tech teams during Integrated Testing

Follow SLDC Standards – Application Lifecycle Management Documentation Governance, ALM Documentation, Project Plan Documentation, Test Strategy Documentation

Utilize JIRA to track Agile Methodology

PM/Coordinator of Infrastructure Refreshes, Closeout, third-party provider hosts hardware, software, servers, storage, and other infrastructure components, and test of access Accomplishments

Facilitate troubleshooting sessions to resolve technical engineering challenges for middleware

Monitor and Facilitate SDLC Compliance, Remediate Win10 & Office 2016, Deploy-uDeploy, Build Automation – Gradle, Build Dependencies – Artifactory, Build Automation – Jenkins Adoption, Middleware Remediation, Splunk, Register 3rd party products in TSC, etc.

Develop systems and procedures that are cost-effective and meet business requirements for multiple applications

Used Microsoft Visio for identifying and developing business process flows to illustrate the areas of improvement

Identify critical paths and opportunities to accelerate delivery

Utilize Issue Management and Escalation skills

Act as a liaison between client and technical organization

Plan, develop, and direct analysis for complex, strategic, and corporate-wide business problems to be solved on automated systems

Follow SDLC Standards – Application Lifecycle Management Documentation Governance, ALM Documentation, Project Plan Documentation, Test Strategy Documentation

Coordinate across program offices, shared service delivery groups, and technology teams

Utilize Agile Methodology

SCANA, Columbia, SC (Dominion Energy) 09/2014 – 09/2017

Project Manager/Business Systems Management (Contract)

The Business Systems Analyst role with SCANA acts as a Project Manager and Business Systems Analyst interfacing with Business Units, IT, and Upper Management.

Projects Completed/Implementing

Implemented and managed Web Billing Project

Implemented and managed Web Energy Usage Project

Implemented and managed CIS Equifax and Credit Scoring Project – Working with vendor Equifax

Implemented and managed Create Service Address via GIS Maps Project

Implemented and managed CIS Optimization Conversion – Managed 3 Individual Projects of the 12 (moving CIS from Mainframe DB2 platform to Mid-Tier SQL server platform) and Maintained Project Schedule for the 12 CIS Optimization Projects

Implementing and Managing CRM Project – Working with a vendor, Oracle, to implement Sales Cloud, Marketing Cloud, and OPA Container

Accomplishments

Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts, identifying resource needs, performing quality reviews, and escalating functional, quality, and timeline issues appropriately

Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers

Completed projects through Microsoft Project

Used Microsoft Visio for identifying and developing business process flows to illustrate the areas of improvement

Created wireframes and illustrations of potential design of forms to be developed

Lead all projects from start to finish using the SDLC within a matrix environment

Establish and implement project processes and methodologies for the IT community to ensure projects are delivered on time and within budget, adhere to high-quality standards, and meet customer expectations

Coordinate communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed

Communicate with technical managers, technical teams, business teams, and vendors via meetings, compiling requirements and status reports

Responsible for overall coordination, status reporting, and stability of project-oriented work efforts

Produce High-Level Requirements

Conduct Project Decompensation

Produce Detailed Requirements

Facilitate Project Workshops

Create and Manage Project Schedule

Develop Matrix for systems, functions, and roles

Utilize Agile Methodology

Approve and oversee test development

Duke Energy Charlotte, NC 02/2014 – 08/2014

Sr. IT Applications Analyst (Contract)

The primary role of the Systems Business Analyst within the Fossil/Hydro and Environmental Health and Safety Application is assembling and documenting project requirements, translating those requirements into test plans, and directing the testing of application components to meet the stated functional requirements for a SharePoint Implementation.

Accomplishments

Elicit and document user business requirements to meet a business objective.

Contribute to project estimates for analysis, requirements validation, and testing tasks.

Facilitate requirements gathering and interview sessions with customers to gather essential requirements information

Follow the Agile Methodology

Work effectively with the business to quickly learn the culture and relationships.

Model requirements using Duke Energy IT standard tools.

Translate functional requirements into test scripts by mapping test plans to functional and technical requirements.

Guide users in defining acceptance criteria. Assists users in setting up and executing user acceptance test cases.

Facilitate user acceptance test sessions with customers, assigning defects to appropriate project team members and tracking resolution to completion.

Validates functional requirements through implementation

Palmetto GBA, Columbia, SC 06/2013 – 01/2014

IT Business Systems Analyst (Contract)

This position is a combination PM and Business Systems Analyst which performs business process analysis for the Centers for Medicare & Medicaid Services (CMS) Competitive Bidding Program for certain Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS). All contract suppliers must comply with Medicare enrollment rules, be licensed and accredited, and meet financial standards. This position requires analyzing requests from customers for Web Application development and support to define business requirements, leading and managing Web application development projects from request to implementation, providing customer support for applications, assisting other analysts/leads with production documentation and reporting primarily working to document in house developed software and ensuring that project artifacts follow processes for CMMI.

Accomplishments

Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality reviews, and escalating functional, quality, and timeline issues appropriately

Ensure understanding of why the business solution was chosen and guide both technical and customer departments in the development of the systems Act as the Project Lead for various projects

Coordinate communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed

Communicate with technical managers, technical teams, business teams, and vendors via meetings, compiling requirements and status reports

Validate the business need for solutions to business problems and process improvements

Responsible for overall coordination, status reporting, and stability of project-oriented work efforts

Set customer expectations on feasibility. Identify and validate requirements, demonstrate form design, and organize the information into a logical document using business analysis models that are understood by the customer and Information Systems.

Subject Matter Expert lines for multiple lines of business.

Mentor less experienced business systems analysts

Follow the Agile Methodology and CMMI processes

Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.

Provide the business direction for system changes.

PROFESSIONAL EXPERIENCE - INSURANCE AGENT

Frank B Norris Insurance Agency 04/1987 – 04/1988 (approx.)

Independent Insurance Agent

Application of General Insurance Concepts, Property Insurance Basics, Dwelling Policy, Homeowners Policy, Auto Insurance, Commercial Package Policy, Business Owners Policy, Marine Insurance, Other Coverage and Options, Insurance Regulations and Life Insurance

Dana Insurance Agency 04/1986 – 04/1987

Independent Insurance Agent

Application of General Insurance Concepts, Property Insurance Basics, Dwelling Policy, Homeowners Policy, Auto Insurance, Commercial Package Policy, Business Owners Policy, Marine Insurance, Other Coverage and Options, Insurance Regulations, and Life Insurance

EDUCATION

BS, Major in Information Technology

Associate, Criminal Justice, Presidents List

SC Real Estate License, 2010

Microsoft Project Certificate, 2001 (approx.)

Microsoft Suite Certificate, 2001 (approx.)

SC Insurance License for Property and Casualty, 1985

IC9 Coding Certificate, 1984 (approx.)

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