Quality Assurance Project Management
Resume:
JEREMIAH J CRAWFORD
ad6jdm@r.postjobfree.com
**** ********* *****, *******, ** 38824
Summary
Dedicated team leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets an example for work ethic, punctuality and quality. Experience
Toyota Motor Manufacturing Mississippi - Blue Springs, MS January 2012 - present
Team Management and Scheduling
Management:
● Foster positive employee relationships through effective communication, training and development coaching.
● Mentor newly hired employees on machine operations, processes and procedures.
● Implement training on safety procedures to prevent injuries.
● Develop and implement policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
● Document production levels, materials used and special incidents to keep management informed of daily activities and keep costs down.
● Follow staffing strategies to achieve production goals.
● Identify problems and correct them before they become issues.
● Develop team members by encouraging and teaching them to be efficient in production, as well as identifying potential issues or problems with quality and ergonomics. Scheduling:
● Create, develop and monitor daily staff schedules for over 30 employees.
● Delegate daily tasks to team members to optimize group productivity and efficiency.
● Create, develop and oversee project timelines, as well as projects.
● Schedule and perform cross-training on different processes. Quality:
● Identify equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
● Integrate process improvements to increase overall workflow.
● Quality check components to determine conformance to specifications.
● Operate hand and power tools to clear jams, adjust positions and trim rough edges.
● Perform various troubleshooting tasks to address assembly issues.
● Keep work areas clean, neat and free of safety hazards to maximize efficiency. Schwan’s- Jackson, TN
August 2010-January 2012
Sales Management
● Maximized efficiency and time management of sales by effectively planning and organizing client routes within territory while fostering relationships with customers to expand customer base and retain current business.
Wingfoot- Memphis, TN
April 2004- August 2010
Sales Management
● Grouped and routed deliveries according to designated areas to maintain efficient delivery times and maintain customer satisfaction.
● Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
● Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
● Operated and maintained forklifts, stair climbers and pallet jacks. Skills
Lean Manufacturing Issue resolution, Call Center Operations, Quality Improvement, Team Supervision, Team management, Training PPE use, Safety Kaizen, Customer service, Scheduling, Forklift Operator, Team member development
Education
High School Diploma: First Assembly Christian School- Memphis, TN May 1997
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