Customer Service Nurse Practitioner

ANDREW RUSSELL

Phone: 704-***-**** Email: ad6jbn@r.postjobfree.com

OBJECTIVE:

To align myself as a key individual with a challenging yet reputable company to learn and adapt to its culture and surrounding industry.

PROFESSIONAL EXPERIENCE:

Skybridge Americas Inc, Minneapolis MN

Customer Service Agent

10/20 - Present

● Work with a Matrix Medical Network account by setting up appointments.

● Use Five 9 software to dial and speak to insurance members.

● Set up an appointment with members of the insurance company to get an examination from a nurse practitioner.

● Learn how to overcome objections in conversations.

● Learn service knowledge on what Matrix Medical Network was offering to the marketplace.

● Use Logistics to help healthcare professionals locate the insurance members.

● Set up telehealth appointments using MEND for insurance members. Phoenix Containers Inc. Charlotte NC

Shipping Container Sales Agent

6/14- 10/20

● Logistics in delivering 20 Foot and 40 foot shipping containers by truck from different container depots around the country.

● Calculate delivery cost from depot to customers location, construction job site or residents.

● Work with Microsoft Excel for pricing

● Online marketing with classified ads by using SEO keywords to get good ranking on Google and classified ad websites.

● Push and pull marketing, B to B sales, inbound calls and outbound calls

● Negotiation on shipping container pricing

● Network building and create business relations with depots and towing companies

● Cold calling and inbound leads generation to generate a book of business Critical Resolution Debt Services. Atlanta, Georgia Debt Collector

2

02/14-06/14

● Work with Collection Max to location debtors and collect on debt

● Data Retrieval from companies and Data entry on Collection Max software

● Good understanding on the Fair Debt Collection Practice Act

● Used bankrouting.org to trace routing numbers of bank accounts to track down debtor

● Collect on Payday Loan accounts

American Insurance Company, Atlanta, Georgia

Online Contractor

05/13- 02/14

● Using Five9 software to qualify prospects.

● Cold calling for life insurance, funeral, and burial expenses.

● Time management and goal setting.

● Documentation for prospects leads.

● Worked with Skype software to communicate with management EKN Securities, Garden City, New York

Trainee Stock Broker Representative

06/09- 04/13

● Interacted with clients and potential clients regarding the firm’s proposals offerings.

● Training on option strategies, including but not limited to spreads, straddles and credit spreads.

● Received customer inquiries and directed them to the appropriated division.

● Training on financial information in regards to economic development policies EDUCATION:

Herzing University, Atlanta, Georgia

Major: Online Classes in Business Administration- Finance 2017-2018 UNCC, Coding Boot Camp HTML CSS JS NODE Jquery,Charlotte,North Carolina STRENGTHS:

Leadership Communication Commitment Perseverance Adaptability TRAINING:

3

Equity Securities Day Trading Forex Trading/ MACD Indicators/Support and Resistance lines Sale Real Estate Notes Logistics Data retrieval Data entry B to B sale Network Building TECHNICAL SKILLS:

Proficient in Microsoft Word, Excel Internet Research Bloomberg Software Data retrieval Data entry

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