Customer Service Personal Assistant

Lindsey Carter

Adminstrative Assistant

+1-909-***-**** ad6jaz@r.postjobfree.com Yucaipa, CA 92399 CAREER OBJECTIVE

Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations. Adept at managing and coordinating office operations, as well as utilizing strong organizational and communication skills to build effective working relationships.

EXPERIENCE

PERSONAL ASSISTANT, Norco, CA

Whiskey River Dancehall & saloon, July 2020-Present

• Reporting to senior management and performing secretarial and administrative duties

• Typing, formatting, and editing reports, documents, and presentations

• Entering data, maintaining databases, and keeping records

• Liaising with internal departments, answering calls, and making travel arrangements

• Managing internal and external correspondence on behalf of senior management

• Scheduling appointments, maintaining an events calendar, and sending reminders

• Copying, scanning, and faxing documents, as well as taking notes

• Preparing facilities for scheduled events and arranging refreshments, if required

• Ordering office supplies and replacements, as well as managing mail and courier services

• Observing best business practices and etiquette.

• Managed high priority and confidential information. ARCHITECTURAL COORDINATOR, Lake Forest, CA

Crumacck Husbey, January 2020-July 2020

• Facilitating communication between customer, ASM's, Account Manager, and other team members Using knowledge of Architectural Specialties Products and supplier capabilities to ensure customer orders are fullled either as requested or that alternatives are presented

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• Verifying the customer's job name and items ordered for a specific time period corresponds with the quotation information

• Facilitating the claims process (ie

• Liaise effectively with building professionals (architects, services engineers ) in delivering designs to satisfy the agreed brief

• Schedule and facilitate plan review sessions with builder, vendors and purchasing

• Conduct prototype walks on all frames of new plans built

• Ensure builders utilize plan revision process

• Research new products and assist Purchasing Manager in determining products to be used

• Develop and prepare construction documents, plans, and details

• Collaborated with team members on a variety of architectural projects involving new construction and renovations. Drafted contracts between architects, engineers and contractors to ensure successful completion of each project within budget constraints.

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CLAIMS SPECIALIST / DISPATCHER, Rancho Cucamonga, CA Cut N Dry Restoration, January 2019-January 2020

• Monitor the accounts receivable and identify overdue accounts Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments

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Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers

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Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer

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• Resolve customer issues and complaints concerning billing

• Submit regular reports on the status of unpaid accounts and any repayment progress

• Receive emergency and non-emergency calls and record significant information

• Address problems and requests by transmitting information or providing solutions

• Receive and dispatch orders for products or deliveries

• Prioritize calls according to urgency and importance

• Use radio, phone or computer to send crews, vehicles or other eld units to appropriate locations

• Monitor the route and status of eld units to coordinate and prioritize their schedule

• Provide eld units with information about orders, trac, obstacles and requirements

• Enter data in computer system and maintain logs and records of calls, activities and other information

• Adminstrative Assisant ll To The Assistant Dean Of Student Affairs ADMIN. ASST. TO THE ASST. DEAN OF STUDENT AFFAIRS, Pomona, CA Western University College of Veterinary, July 2017-January 2019

• Maintain appointment schedules for Dean, Associate Dean and other OSA Staff as needed.

• Process incoming/outgoing mail.

• Create, organize, and manage student pbl rooms.

• Create and manage work orders for Campus Center and OSA.

• Maintain OCE supplies.

• Process requisitions, purchase orders and invoices. Collect receipts and reconcile OSA credit card statements.

• Participate in and record minutes for staff meetings.

• Provide clerical and computer support for the Dean and other OSA Staff.

• Monitor budgeted expenditures for OCE supplies.

• Provide support to the Dean and other Campus Life personnel by compiling information for reports and correspondence. Compile and organize Flash report information for President Cabinet meeting. Supervise, coordinate and evaluate performance of student workers.

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• Manage Resource Scheduler including communicating cleaning schedule.

• Create Summer Conference Calendar and prepare contracts for Summer Conferences.

• Maintain a calendar for reservations for specific conference rooms and other meeting spaces on campus.

• Manage OSA email.

• Any other duties assigned.

FRONTDESK MANAGER, Rancho Cucamonga, CA

Towneplace Marriott, November 2015-July 2017

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested

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Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts ensuring the guests are satisfied

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Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records

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Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room rates, increase occupancy and revenue

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Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone

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Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up to provide guests with timely and efficient service

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Control cash transactions at the front desk and maintain complete responsibility for personal bank as specied by hotel bank agreement policy

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• Maintain a friendly, cheerful and courteous demeanor at all times

• Perform other duties as assigned, requested or deemed necessary by management Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline and terminations as appropriate

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Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service

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Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction

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• Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage

• Provide guest transportation as required by hotel's standard operating procedures

• Order all supplies and maintain inventory control minimizing unnecessary expenses Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience

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• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets

• Provide weekly schedule for all Front Oce Associates, posted by 3pm on Friday

• Responsible for covering/nding replacements for call-offs Ensure proper communication to subordinates on all hotel activities in a way that insures that guest needs are being met in a timely fashion

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• Ensures all new hires are aware of all aspects of the hotel Ensure all associates are properly trained on Fosse along with all other systems/procedures that will help them provide our guests with quality service

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• Make sure all Front Desk Associates are SSM trained

• Provide motivation to the department

• Ensure all Front Oce Associate duties are completed daily (checklists, call back log, guest request log, wake-up log, etc...)

• Provide assistance to other employees and departments to contribute to the best overall performance of the dept

• And hotel.

• Focused on learning new skills and staying updated with industry changes. EDUCATION

Riverside, CA

California Baptist University, Expected graduation August 2025 SKILLS

Using Basic Scheduling And Organizational Skills In An Office Setting Water Damage Restoration Google Docs Budgeting Phone Etiquette Computer Literacy Bookkeeping Office Management Human Resources Accounting Auditing Marketing Customer Service Account Management Mold Remediation Management Microsoft Outlook Drywall Cash Handling Cleaning Microsoft Office Dealership Experience Communication Skills Dispatching Office Experience Payroll Clerical Experience Cost Control Financial Report Writing Sales Guest Services Time Management Front Desk Microsoft Word Microsoft Excel Restoration Industry Experience Accounts Receivable Supervising Experience Typing Filing Quickbooks Accounts Payable Data Entry Profit & Loss Business Management Guest Relations Account Reconciliation Purchasing Employee Evaluation Assessments Calculating And Determining The Accuracy Of Financial Data Working With MS Word Documents — Proficient Managing Physician Schedules And Maintaining Accurate Patient Records REFERENCES

References available upon request

Contact this candidate