Scrum Master Business Process

RAHUL BHATI

ad6j8d@r.postjobfree.com

Certified Scrum Master (CSM) Phone: 741-***-****

● Over 10 years of experience as a Scrum Master/Agile Business/UAT Analyst in Healthcare and Security and with solid understanding of Business Requirement gathering, Business Process flow, Business Process Modeling and Quality Services experience. Extensive experience in facilitating user group meetings and gathering system requirements for web application development.

● Strong Knowledge of SDLC and project life cycle and extensive working experience in AGILE, Scrum and Waterfall methodology.

● Prepared presentation slides in MS Power Point, which was extensively used in different JAD sessions and to track progress.

● Develop a solid understanding of the business drivers and processes. Increase knowledge, competence and scope of responsibility to contribute to the goals of the Disclosure Operations Team and Mortgage Operations.

● Ability to work independently and within groups to meet deliverables with an action and result oriented approach to work; ability to build and maintain strong working relationship with all levels of management along with cross-functional team of Business Customers, Financial Specialists, Technical Subject Matter Experts

(SME’s) and Developers.

● Developed Test Cases for parallel testing, Integration Testing, Regression Testing, Volume Testing, and User Strong documentation and analytical skills, strong problem-solving skills.

● Facilitated (UAT) with the stakeholders and the business users.

● Pioneered concept of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

● Excellent Verbal and Written Communication Skills have proven to be highly effective in interfacing across business and technical groups.

Technical Summary:

Requirement Gathering Tool: Doors, Rally, Jira

Testing Tools: Manual Testing, Quality Center & QTP, XMLSPY Microsoft Office Tools: Word, Excel, PowerPoint, Visio, Outlook Defect tracking tool: Quality Center, Rational Clear Quest Database Technologies: Oracle, SQL server

SCRUM MASTER 10/2022 – 02/2023

COGNIZANT BALTIMORE.MD

Worked on AZ North Migration for Eligibility and Auto Provider Assignment (PAPA) Projects

● Served as a liaison between the internal/external business community and the IT organization using Agile methodology in order to provide technical solutions to meet user needs throughout the SDLC

● Lead Agile application development teams and take new projects and applications that had high level of dependencies (across divisions)

● Lead the Agile cadence activities within the Scrum framework, ensuring participation from team members and key stakeholders.

● Facilitated discussion, decision making, and conflict resolution

● Removed impediments and guided the team to remove impediments by finding the right personnel to remove the impediment.

● Shielded the team from outside distractions and interferences

● Developed and managed team release plans and sprint plans.

● Monitored, reviewed and maintained the sprint backlog and product backlog in coordination with business product owner and other team members.

● Developed internal and external communication, improving transparency SCRUM MASTER/BUSINESS ANALYST 5/2021 – 10/2022

ANTHEM BCBS RICHMOND,VA

This was an enterprise wide need to modernize the FCS(FInancial Claim Systems) and change the 20 years old interfaces and update disbursement systems project Responsibilities:

● Served as a liaison between the internal/external business community and the IT organization using Agile methodology in order to provide technical solutions to meet user needs throughout the SDLC

● Created data mapping for duplicate claims from the claims balancing table

● Performed gap analysis and documented the current state using process flows and swim lane diagrams

● Created business rules for EOB(Explanation of Benefits) after analyzing the current state

● Created business rules after reverse engineering and analyzing SQL and stored procedures for negative adjustment

● Facilitated agile Scrum ceremonies like stand-ups, sprint planning, release planning, backlog refinement, and retrospective

● Consolidated business rules to present to the stakeholders for business requirements gathering and creating functional requirements

● Plan and coordinated schedules and resolve dependencies with other scum masters and teams

● Managed and adhere to financial guidelines including project budgets, billing, etc.

● Build relationships across business and technical partners and articulate business and technical information to diverse audiences

● Plan and define team goals and objectives

● Tracked team performance metrics

SCRUM MASTER 2/2020 – 04/2021

PREMERA BCBS SEATTLE,WA

This was an enterprise wide need to update the PBM efforts with current PBM Express Scripts, this project is re platform of Express scripts to update the data exchanges, incorporate seamless Business between Carve outs and Carve ins like Amazon and Microsoft, Major systems were updated like small groups, CDH, FACETS and improved the interfaces. Responsibilities:

● Served as a liaison between the internal/external business community and the IT organization using Agile methodology in order to provide technical solutions to meet user needs throughout the SDLC

● Facilitated team organization and ceremonies such as sprint planning, daily stand-ups, sprint/iteration, reviews/demos, and retrospectives

● Facilitated Scrum related meetings, Sprint planning, Daily Scrum, Pre-Grooming, Grooming, Sprint Review, and Retrospective sessions.

● Trained a development team of 5, 3 developers and 2 QA members to utilize Agile Methodology with Scrum.

● Developed training materials and execute training for basic Agile/Scrum concepts and terminology

● Developed training materials and execute training for advanced role base training (Product Owner, Scrum Master, Team Member, etc.)

● Created process flow to understand the current Eligibility and Enrollment

● Participated in sessions to understand the imbalance scenarios in accumulators

● Helped in creating test cases to maintain the traceability

● Strong functional expertise in the Healthcare Payer Area - Membership claims, benefits, eligibility check, and ICD10

● Streamlined business operations process and procedures with project sponsor and team members, developing detailed statement of work (SOW), budget and project timeline showing milestones; and directing all phases of projects from inception to completion

● Translated business requirements into functional specifications for the IT organization Scrum Master

Next Gen Project 02/2017 – 12/2019

FEP BCBS Reston,VA

● Provided support for FEP Next Gen Project moving from mainframe systems to B2B ITX so as to standardize the FCR to standard 837 claims

● Facilitated Scrum related meetings, Sprint planning, Daily Scrum, Pre-Grooming, Grooming, Sprint Review, and Retrospective sessions.

● Trained a development team of 5, 3 developers and 2 QA members to utilize Agile Methodology with Scrum.

● Developed training materials and execute training for basic Agile/Scrum concepts and terminology

● Developed training materials and execute training for advanced role base training (Product Owner, Scrum Master, Team Member, etc.)

● Supervised all ceremonies including sprint planning, sprint retrospective, sprint demo, daily stand ups

● Tracked and managed product backlog, burn-down metrics, velocity, and task breakdown.

● Developed and implementation of Agile, Scrum,best practices and processes.

● Scrum key activities – Backlog grooming, story jam, story mapping, iteration planning, release planning, daily standup, retrospectives, and iteration demos.

● Conducted Scrum meetings and updated Burn down chart with the progress of each SPRINT.

● Updated Agile tracking systems to provide transparency on product, team progress and sprint backlogs

● Used Jira to maintain the backlog, create and monitor sprints, create reports such as the sprint burn down, maintain capacity, and receive updates as the team write history into the work items.

● Coached the team in adopting scrum/agile framework, principles, and practices while assuming scrum master duties.

● Hands on experience with JIRA for creating bug tickets, workflows, creating and planning sprints

● Interacted with developers to report software bugs and re-tested the fixed issues.

● Analyzed user requirements, attended change request meetings to document changes and implemented procedures to test changes.

● Involved with regular walkthroughs and meetings to discuss bottlenecks in the system and possible solutions with the development team.

● Wrote requirements for various reports to be generated and migrated

● On a day-to-day basis worked with the entire team from the Product Owners, to the UI developers, to the system developers, to the QA team, to the technical writers to complete all the User Stories being worked on. Business Analyst-Scrum Master 09/2015-02/2017

XEROX CORP Irvine,CA

● Facilitated team organization and ceremonies such as sprint planning, daily stand-ups, sprint/iteration, reviews/demos, and retrospectives

● Functioned as a liaison between Production Technology, Account Management teams and business clients in gathering, defining and understanding client’s needs.

● Worked with different modules of Strataware-Smartcoder, Smartview,Pathways,Pricing

● Performed detailed business analysis on User Stories being created to make sure they were fulfilling the business requirements

● Added Details/Acceptance Criteria to User Stories to provide detailed information to the developers as to what functionality is required.

● Worked on creating Prototypes with the UI/UX team to create custom JavaScript based UI.

● Worked with the developers explaining to them the details and requirements of a User Story they were working on.

● Participated in Daily Scrum Stand Up meetings to coordinate the work being performed by the entire team.

● Worked extensively with the Product Owners throughout the process answering their questions and explaining to them the functionality created by the development team.

● Worked extensively with the development team creating the user interface forming a bridge between them and the development team creating the backend database and system functionality.

● Worked with the technical writer to produce detailed and accurate documentation explaining all the various aspects of the software application being developed.

● At the end of a Sprint, during Sprint Review meeting made presentations to the Product Owners displaying actual functionality created.

● Coordinated with Developers and DEVOPS working on different functionalities and provided them key information they required to finish their User Stories.

● On a day-to-day basis worked with the entire team from the Product Owners, to the UI developers, to the system developers, to the QA team, to the technical writers to complete all the User Stories being worked on. Business Analyst 01/2010 - 03/2015

Syscycle LLC Reston, VIRGINIA

● Worked on PBM Migration projects with CVS Caremark and CareFirst BCBS which involved migrating from current vendor Argus to CVS Caremark

● Responsible for defining the scope and business rules of the project, gathering business requirements, and documenting them.

● Participated in working sessions to discover and detail the existing business design, existing systems and tools, perceived limitations, as well as details about business operations that need to be considered in the future state business design.

● Created Functional Requirement Specifications (FRS) and User Requirement Specifications (URS) documents.

● Analyzed business requirements, performed GAP analysis and segregated them into high level and low-level use cases, activity diagrams and state chart diagrams.

● Assessed impact and implications from a cost, efficiency, effectiveness/value, contractual, legal and/or regulatory standpoint.

● Analyzed user requirements, attended change request meetings to document changes and implemented procedures to test changes.

● Planned, scheduled, and controlled projects based on plans and requirements outlined by the business.

● Interacted with developers to report software bugs and re-tested the fixed issues. Business Analyst 06/2009 - 01/2010

Misys Technologies Inc. Sterling, VIRGINA

• Participated in Pre-Sales activities at a business level to understand client requirements and align a technical solution related IT Hardware, including Servers, Laptops and Networking Equipment.

• Involved in analyzing the system and coordinating with the interface group to explain the currentmainframe logic

• Supported PMO by mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.

• Responsible for understanding the use cases and business rules and make the appropriate changes to the data model.

• Documented a major financial process, including policies, business rules and procedures and functional documentation (flow diagrams and function descriptions) of the purchasing decision tool MS : University of Southern California,2009

Los Angeles,California

References available upon request

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