Service Delivery High School

Anayeli Gonzalez

Hardworking, energetic, and reliable; recognized for assuming additional responsibilities. Skills : Word, MacOSX, Opentable, Aloha, Micros, Info-genius 5350 E Tropicana Ave Apt92 Las Vegas NV 89122 702-***-**** ad6j5v@r.postjobfree.com WORK EXPERIENCE

carversteak — cocktail

trump — reservation’s agent

Mandarin Oriental — hostess

EDUCATION

Las Vegas High School — Diploma

06/2021 to Present, resort world

• Exhibited proper knowledge, selling techniques and service delivery

• Worked as a team, assisting all guest and employees needs and inquiries

• Maintained knowledge of liquor brands, beers and non alcoholic selections

• Assumed the role as cabana host when needed

01/2013 to 07/2015, trump hotel

• Assisted making reservations based on their various requirements

• Processed payments and sending con rmation details

• Answering any questions customers may have regarding the reservation process

• Providing support to those who may need to amend or cancel a reservation 08/2016 to 03/2020

• Created pro les for returning guests and residential owners ensuring ve star service

• Knowledge of the menu to assist guests occasionally

• Assign sections accordingly and set up tables per standard

• Assume the role as tea lounge server and bar server when needed 03/2013 to 06/2014

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