Support Specialist Active Directory

Jalen McLin

708-***-**** ad6j4u@r.postjobfree.com

RELEVANT SKILLS & CERTIFICATIONS

Software: Microsoft Office Suite 2016 & 365 (Excel, Outlook, and PowerPoint), Fresh Service, Active Directory, Windows 7 & 10, Mac OS, Remote in Control

Hardware: Networking, Troubleshooting, Repairing/ Installing, Refigure Software

Skills: Adaptability, Phone Support, Written and Oral Communication

Certifications: MTA Security +

EXPERIENCE

Pillars Community Health, Chicago, IL March 2023- Present

Technical support Specialist

Reimagined laptops and desktops and cell phones for company use.

Troubleshooted printers, scanners laptops, desktops, switches, networks, pagers

Resolved users’ issues remotely using Kasey.

Closed 50 tickets a week using service desk ticketing system.

Created and managed new users accounts and passwords using active directory.

Traveled to users’ sites for hardware and network malfunctions.

Installed new hardware systems, software upgrades, and networking cables.

Managed and troubleshooted the network printers and computers using remote desktop connection.

Replaced all hardware and peripherals.

Forbes Technical Consulting, Chicago, IL October 2021- March 2023

HRIS Specialist

Manage and maintain the HRIS system, troubleshoot workflow, processing, and other related issues

Serve as the HRIS SME and liaison between HR, IS, and the vendor’s support team for troubleshooting system issues

Lead testing, implementation, upgrading, and support of new and modified system changes

Create, maintain, and recommend security provisions based on configuration as-is and future recommendations

E-process all employee status changes

Report to manager, any data discrepancies; research and recommend related corrective actions.

Research and recommend related corrective actions for any data discrepancies

Process ad hoc reports and routine data requests

Work with the HRIS and vendor team to review, test, recommend, and implement new software releases.

Manage HRIS system access levels and roles to safeguard all human resource data

Identify areas of opportunity to improve existing HRIS processes, functionality and work flows to reduce manual processes

Cook County Health & Hospitals, Chicago, IL January 2021- March 2021

End user computing Team

Supported and managed a cook county vacation site

Troubleshooted and supported pc’s, scanners, printers, and surface pros

Closed 30 tickets a day using fresh service ticketing system

Managed and supported 40 users a day in a timely matter

Resolved users’ issues using remote in control, active dictionary, Citrix

Cook County Health & Hospitals, Chicago, IL September 2020-January 2021

Service Desk Analyst

Support 35,000 user across multiple levels of Cook County government including hospitals and jails

Manage Health Information System walk up window, greeting up to 60 users daily, identify technology issue, troubleshoot, and fix immediately or create ticket and assign appropriately

Assemble 35 new computers per week including adding company network and domain allowing all new employees to begin working from home on first day of employment

Close 60 tickets a week using Fresh Service scheduling appointments with users and troubleshoot or escalating technology issues

Serve end users over the phone for complicated troubleshoot issues ensure clarity of problem and solution as well as the highest level of customer service throughout the process

Install software updates on users’ Windows and MacOS using Remote in Control to ensure consistency of applications

Find, reset, and unlock user accounts

Manage user requests from doctors and nurses for pager resets and replacements, connect with pager vendor American Messaging to determine appropriate solution, reset pagers with a code from vendor or process distribution of new pagers, up to 30 per week

WIS International, Homewood, IL August 2019 – January 2020

Inventory Associate

Communicated with store managers and store employees in a friendly manner during routine meetings or daily activities

Performing inventory task at a store or warehouse physically counting merchandise

Demonstrated teamwork skills while working with 20 other people completing retail inventory

UPS, Harvey, IL March 2019– June 2019

Package Handler

Organized packages around the building and loaded them into a specific truck in a timely matter daily

Scanned and loaded packages efficiently increasing the truck move out rate by 6%

Sorted totes and moved large packages while putting it on a conveyor belt with high accuracy

EDUCATION

Year Up, Chicago, IL Feb 2020 – Jan2021

Year Up is an intensive career development program with 250 corporate partners, college-level courses, professional training, and a six-month internship.

Completed coursework in Computer Applications, Advanced Excel, Business Writing, Public Speaking, and Professional Skills with specialized training in IT

Earned up to 31 college credit recommendations through ACE CREDIT

Arizona Western College, Yuma Arizona Aug 2018- Jan 2019

Studied Associate in Engineering- Maintained 2.8 GPA

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