Customer Service Representative

Stephanie Wise

ad6j0q@r.postjobfree.com 864-***-**** Lithonia, GA

SUMMARY

Dedicated professional with 13 years of experience in customer service, including as a Customer Service Representative at Shellpoint Mortgage Servicing. Excelled in handling customer inquiries, resolving issues, and providing world-class service in finance and insurance sectors. Seeking a Customer Service Rep role to leverage expertise in client relations, problem-solving, and process improvements.

WORK EXPERIENCE

National Vision Lawrenceville

Customer Service Rep Nov 2023 - Mar 2024

• Managed customer inquiries related to account collections, facilitated resolution through conference calls with customers and insurers, provided comprehensive documentation in the POS system, assisted retail staff with plan selection issues, and collaborated with the Plan Setup Team for system updates; additionally conducted thorough high balance investigations to enhance billing accuracy and addressed misdirected insurance payments. Illumifin Greenville, SC

Customer Care Associate Jun 2022 - May 2023

• Ensured accuracy in claim data verification, facilitating efficient processing and reducing errors.

• Provided clear and concise information to customers regarding coverage and claim procedures, enhancing customer understanding and satisfaction.

• Managed and updated enrollment and claim databases, ensuring accurate record-keeping of payment information and financial transactions.

Global Lending Services Greenville, SC

Loan Administrative Coordinator Level II May 2021 - Jun 2022

• Efficiently managed consumer auto loan processes, ensuring thorough research and resolution of account information discrepancies using various computer applications.

• Processed customer disputes and inquiries with sound judgment, delivering updates, extensions, and support for general account needs to enhance customer satisfaction.

• Contributed to business objectives by collaborating with team members and management, providing process improvement feedback, and actively engaging in special projects. Shellpoint Mortgage Servicing Greenville, SC

Customer Service Representative I Jul 2020 - Feb 2021

• Managed inbound customer inquiries, ensuring positive and effective communication while addressing concerns and researching issues to deliver satisfactory resolutions.

• Processed mortgage payments accurately, maintaining high levels of customer service and adherence to company protocols.

• Participated in ongoing professional development to stay current with company policies and industry regulations, contributing to team performance objectives.

IllumifinGetronics Greenville, SC

IT Level 1 Analyst Jun 2018 - Jun 2020

• Resolved a wide range of technical issues for computer users, offering prompt assistance with network, software, and hardware inquiries, ensuring minimal downtime and enhanced productivity.

• Maintained the organization’s IT infrastructure, including the servicing and troubleshooting of tablets, printers, fax machines, and scanners, to ensure seamless daily operations.

• Managed user accounts and permissions through Active Directory to uphold system security and facilitate efficient user access control.

Qualfon Orangeburg, SC

Licensed Insurance Agent May 2009 - Dec 2016

• Articulated the benefits and limitations of different insurance policies to effectively facilitate informed customer decisions.

• Tailored insurance solutions to meet the unique needs and risk profiles of individual clients.

• Determined premium rates and payment strategies, ensuring compliance with policy prerequisites and accurate completion of required documentation.

EDUCATION

Orangeburg Calhoun Technical College

Associate of Science in Education, Education

Orangeburg, SC

Jan 2013

SKILLS

Conflict Mediation • Data Evaluation • Data Entry • Creative Problem Solving • Verbal and Written Communication

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