Customer Service Front Desk
Resume:
Dionda Burns
Orlando, FL *****
ad6i8b@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Salon Manager
House of braids - Kissimmee, FL
August 2019 to Present
Book appointments
Answer phone and emails
Clean salon
Help stylist
Serve customer drinks and snacks
Minor repairs in salon
Driver
Uber/ Uber Eats & Lyft - Orlando, FL
March 2018 to Present
Customer Service
• Picked up and delivered riders and food
• Drove 500 miles per week
Operations Lead
COURTYARD BY MARROITT - Orlando, FL
July 2017 to July 2018
Customer Service
Answer the phone at the front desk to respond to current and prospective guests’ needs Book reservations for individuals, families and groups as required Greet walk-in guests and guests with reservations when they arrive at the front desk Schedule special services, such as spa treatments, when guests inquire Refer guests to local amenities and venues
Communicate guests’ requests and complaints to the appropriate department Accomplishments
Employee of the month
Employee of the year
Promoted to Operations Lead
Lead Teacher, Preschool
The Kings Academy - Winter Garden, FL
July 2015 to June 2017
Customer Service
Responsibilities
45 required DCF completed
Create weekly lesson plans
Monitor children as they sleep, play, work, use the restroom, eat, etc. Attend staff meetings
Food and Beverage Server
Funspot Usa - Kissimmee, FL
February 2013 to July 2015
Customer Service
Responsibilities
Provide food services to staff and visitors as assigned by the Group Leader, Supervisor, and Director. Accomplishments
Employee of the Quarter
Skills Used
Great communication skills
Cleaning skills
Well rounded teamwork skills
Education
High school diploma
Zenith Career Center - Kissimmee, FL
2011 to 2011
Skills
• Lead Teacher (2 years)
• Nannying Experience
• Operation
• Driver (2 years)
• Front Desk
• Front Office
• Security d
• Customer Service
• Guest Service
• Administrative Duties
• Childcare
• Reception
• Team Lead
• Cpr
• Supervising Experience
• Driving
• Customer service
• Guest services
• Cash handling
• Supervising experience
• Serving
Certifications and Licenses
First Aid Certification
Driver's License
CPR Certification
Contact this candidate