Kayla Ziglar
HEALTHCARE PROFESSIONAL (CCMA)/ CUSTOMER SERVICE
SPECIALIST
**** ******* ** ******, ** 334-***-**** ******.*****@*******.***
Objective
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport and fluent in medical office administration. Motivated to maintain client satisfaction and contribute to company success.
Experience
Cargo, LLC Shipping Manager May 2024
• Shipping and Receiving
• Logistics
• Management of Distribution Center
Professional Development Break June 2023- May 2024 Novitas Solutions September2022- June 2023
• CPT and ICD 9 & 10 coding
• Prior Authorization
• Registration and Scheduling
• Care Coordination
• Eligibility Verification and Insurance verification Change Healthcare Patient Access Representative May 2022- September 2022
• Patient Registration and Scheduling
• Patient Monitoring
• Care Coordination
• Prior Authorization
• Insurance verification
HealthXL Patient Care Coordinator Jan 2022- Aug 2022
• Prior Authorization
• Insurance and billing
• Icd 9& 10 coding
• Cpt coding
• Registration and Scheduling
Jackson Dawson Chronic Care Coordinator
Oct 2021- Jan 2022
• Patient Monitoring
• Prior Authorization
• Insurance claims
• Pre Certification
• Case Management
Activus Connect Ambassador 2021-2021
• Collected and analyzed client data
• Assisted clients in navigating website and client portal
• Developed professional relationships with clients
• Collaborated on job- related learning and skills
• Federal government contract
Southern Bone and Joint Specialists Medical Assistant Nov 2020- April 2021
• Assisted physician in medical appointments
• Completed patient intake
• Daily inventory of medical supplies
• Prior Authorization
• Medical Records Management
MCI Mass Markets Customer Service Representative jan 2021- oct 2021
• Conflict Resolution
• Inbound and Outbound Calls
• Patient Registration and Scheduling
• Collaboration with Upper Management
• Meeting daily, weekly, and monthly call time limits Dale Medical Center Patient Registration Specialist march 2020-june 2020
• Registration of patients
• Prior Authorization
• Insurance verification
• HIPAA Compliance
• Data Entry
• Medical Records Management
• CPT and ICD Coding
Education
PD Law and Associates
2023-2024
Major: Medical Coding
Steven- Hanegar College of Healthcare, AS Occupational Studies April 2021 Major: Medical Assisting GPA: 3.59
Ashford University, BS Health and Human Services Dec 2018 Major: Public Health GPA: 3.7
Skills & abilities
• Problem solving
• Communication
• Medical Records Management
• Data Entry
• Inbound and Outbound Call Center
• Microsoft Office 365
• Adaptability
• Customer Service
• Healthcare support
• Medical office
• Medical Assisting
• Documentation
• HIPAA Compliance
• Fast paced telephone systems
References
Gwen Ikner 334-***-****
Tara Barlow 334-***-****