General Manager for Bon Appetit 27 years, Food buyer, Catering

Stephen Rall

714-***-**** ad69zf@r.postjobfree.com Mission Viejo, CA 92691

SUMMARY

Seasoned General Manager with proven business acumen and 27 years of comprehensive experience in Higher Education Dining Services. Polished in maintaining budgets and creating and implementing successful policies and procedures. Analytical and diligent professional committed to improving operational efficiency and maximizing profitability.

SKILLS

Finance and Accounting Oversight

Goal Setting

Budget Control

Staff Development

Cost Reduction

Management Team Building

Performance Evaluation and Monitoring

Decision Making

Customer Service Management

Policy Development and Enforcement

Mathematical Calculation and Reasoning

Staff Scheduling

Focus and Follow-Through

Training Management

Problem Anticipation and Resolution

Process Improvements

Revenue Forecasting

EXPERIENCE

Buyer and Catering Coordinator @ Saddleback Memorial Care Laguna Hills, December 22 to present

• A motivated Buyer with more than 30 years of experience in the food service industry. Familiarity with organizing rebates and resolving issues with suppliers. Working in the Food and Nutrition department. Buyer of food and nutritional supplements. Maintaining inventory levels. Sourcing new products to reduce cost. Enhanced operational performance by working with the management team in developing effective business strategies, systems, policies, and procedures

General Manager, Bon Appetit @ Biola University, June 1994-October 2022

La Mirada, CA

Enhanced operational performance by working with the management team in developing effective business strategies, systems, policies and procedures.

Boosted customer satisfaction by providing freshly prepared food while maintaining speed of service goals.

Listening to customers and act quickly by addressing customer needs or concerns in a timely manner.

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Enhanced operational performance by developing effective business strategies, systems and procedures.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Created schedules and monitored payroll to remain within budget.

Guided management and supervisory staff to promote smooth operations.

Recruited, trained and empowered employees to achieve key performance indicators.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Tracked monthly sales to generate reports for business development planning.

General Manager, Yum! Brands KFC, Taco Bell- Pizza Hut, June 1986-October 1994

Completed Management Training programs for all 3 concepts

A proven track record with all 3 concepts

Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Created schedules and monitored payroll to remain within budget.

Supervised employees through planning, assignments and direction.

Recruited, interviewed and hired qualified staff for open positions.

Recruited, trained and empowered employees to achieve key performance indicators.

Trained employees on duties, policies and procedures.

EDUCATION AND TRAINING

High School Diploma

Red Bank Regional High School, Little Silver NJ

Restaurant Management, Los Angeles Valley College, Van Nuys CA

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