Customer Service Package Handler

Romano Surin

Brooklyn, NY (***) -***-**** ad69w6@r.postjobfree.com

U.S. Work Authorized. No Visa Sponsorships Required. SUMMARY

A determined and motivated professional with extensive customer service, logistics, and teaching experiences, seeking to transition to a Package handler or warehouse position. Possesses excellent communication skills to build and maintain strong and lasting relationships with customers and community members. Skilled in prioritizing tasks, managing time, and meeting deadlines in fast-paced work environments. Organized with strong decision-making and problem-solving skills. Able to work independently with minimal supervision. Fluent in Haitian Creole and French.

Technical Skills: Microsoft Office Suites, CorelDRAW, Adobe, Computer Lab Management. WORK EXPERIENCE

DHL Global Logistics; Port-au-Prince, Haiti 09/2019 – 12/2023 Point of Sales Associates

• Mastered multiple Point of Sale software platforms, adapting quickly to changes in technology or system updates.

• Used POS system to enter orders, process payments, and issue receipts.

• Handled returns and exchanges professionally, resolving customer concerns promptly and courteously.

• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

• Developed strong relationships with customers by remembering names or previous office visits.

• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

• Performed daily opening and closing duties, ensuring sales floor was ready for business.

• Maintained a clean and organized workspace for a positive experience for customers.

• Supported loss prevention efforts by adhering to store policies and procedures in handling merchandise and transactions.

Victu Barolette College; Carrefour, Haiti 01/2017 – 06/2019 Computer Teacher

• Advised students on matters regarding academic performance and careers in computer science.

• Coordinated classroom lectures with laboratory assignments.

• Compiled, administered, and graded examinations or assigned work to others.

• Planned and implemented curriculum to teach up-to-date technology to 100+ students.

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.

• Mentored fellow teachers on integrating technology in their classrooms, raising the overall standard of instruction at the school.

• Enhanced students' computer skills by incorporating hands-on activities and applications into lessons.

• Assisted in upgrading the computer lab, resulting in a more efficient learning environment for students. EDUCATION & TRAINING

Petion Savain College; Port-au-Prince, Haiti

High School Diploma

Higher Commerce & Business Management Institute; Port-au-Prince, Haiti Informatic Certificate (2013)

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