Business Analyst Salesforce Administrator

ISAIAH M. DENNIS

Atlanta, GA 678-***-**** ad69tk@r.postjobfree.com

PROFESSIONAL SUMMARY

Dynamic and results-driven Salesforce Administrator/Business Analyst with a proven track record of driving innovation and enhancing user experiences within global organizations. Seeking to leverage expertise in Salesforce platform customization and business process optimization to contribute to the success of a forward-thinking company. WORK HISTORY

Salesforce Administrator/Business Analyst, 07/2023- Present Delta Airlines – Atlanta, GA

Global Sales Innovation

• Successfully configured a new Salesforce Experience Cloud site for over +2000 corporate and travel agency partners, enhancing their user experience and engagement.

• Conceptualized, designed, and executed enhancements for Sales & Service Cloud products.

• Led scoping and design sessions with business teams to improve processes on the Salesforce platform.

• Collaborate with Sales Innovation team leaders to align architecture decisions with strategic objectives.

• Act as a release manager, overseeing deployment activities between Sales & Service Cloud environments.

Salesforce Implementation Consultant, 01/2022 – 06/2023 ATG/Cognizant – Atlanta, GA

Retail & Life Sciences Industry

• Design, test, and implement customized Salesforce solutions, including Salesforce Service Cloud, Sales Cloud, and Health Cloud, to support complex client technical requirements for both strategic enterprise and Fortune 500 customers.

• Navigated through ambiguity while prioritizing multiple project assignments simultaneously in a fast-paced, dynamic, and deadline-driven environment.

• Developed User Acceptance Testing (UAT) scripts and environments to test client solutions, ensuring customer pain points are alleviated while achieving customer build requirements, with a focus on healthcare-specific needs using Salesforce Health Cloud.

• Created and managed workflows specific to healthcare processes, assisting in project management, completing detailed reports, and presenting results to company managers and executives.

• Worked on the improvement of the existing Salesforce platform, with a particular focus on Salesforce Health Cloud, to enhance healthcare-related functionalities and streamline processes.

• Participated in Agile Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to ensure effective collaboration, transparency, and timely delivery of Salesforce IT projects.

• Collaborated with cross-functional teams, including developers, business analysts, and quality assurance, to define user stories, prioritize backlog items, and estimate effort for Salesforce development tasks.

• Facilitated sprint backlog grooming sessions to ensure user stories were well-defined, appropriately sized, and ready for development.

EDUCATION

Master of Science: Information Systems, 01/2024

Kennesaw State University, Coles College of Business - Kennesaw, GA Bachelor of Sciences (BS): Economics, Hospitality Administration, 05/2017 Georgia State University, Andrew Young School of Policy Studies - Atlanta, GA CERTIFICATIONS

Certification: Salesforce Certified Administrator (September 2022) Certification: Salesforce Certified Platform App Builder (October 2022) Certification: Salesforce Certified Service Cloud Consultant (November 2022)

Contact this candidate