Customer Service Project Manager

Preston Jeremy Berry

Phone: 267-***-**** Email: ad69nc@r.postjobfree.com Location: Mayaguez, PR SUMMARY

Accomplished Project Manager with extensive experience in leading teams and building strong client relationships. Skilled in stakeholder communication, customer service, environmental site management, Health and Safety, and delivering high-quality results. PROFESSIONAL EXPERIENCE

Capitol Bridge, Isabela, PR, Customer Service Representative(Contract) March 2024 - Present

● Consistently ranked in the top 20% of a team of 200+ people during training activities.

● Contract renewed and awarded a significant pay increase. However, work has been delayed indefinitely.

● Implemented advanced problem-solving techniques to resolve complex customer issues for a state government’s unemployment insurance program.

● Managed and analyzed extensive datasets to ensure accuracy and efficiency with multiple software programs such as Microsoft Office, AWS, and Adobe. Planet Solar, San Juan, PR, Renewable Energy Consultant July 2022 - Present

● Conducted thorough energy assessments, resulting in up to 50% cost savings for clients.

● Led detailed analysis of real-world operating conditions to optimize energy efficiency measures.

● Utilized Salesforce and Trello for project management and client relationship management. WSP, Puerto Rico, FEMA Disaster Site Inspector

November 2022 - Present

● Conducted meticulous inspections to assess disaster damage to infrastructure, adhering to FEMA standards.

● Federal clearance held since November 2022

Vision Solar, New Jersey and Pennsylvania, RenewableEnergy Consultant August 2018 - January 2019

● Achieved a 40% closing rate on appointments, significantly higher than the company average.

● Maintained a reputation for honesty and integrity, avoiding unethical sales practices.

● Outlasted 19 other sales representatives hired concurrently, demonstrating resilience and dedication.

La Taberna Lupulo, Old San Juan, Owner and GeneralManager Oct 2010 - Dec 2016

● Set up a strong staff for success by ensuring safety, optimal performance, and efficiency.

● Provided exceptional customer service to enhance client satisfaction.

● Created and implemented successful marketing strategies to increase brand awareness.

● Managed financial resources effectively to maximize profitability and achieve financial goals.

● Over $1Million in sales from the second until the last year of operation. ArcadisNew York and Puerto Rico, Project Scientist Health and Safety Site Manager May 2007 - June 2010, December 2018 - June 2019

● Managed Phase 1s and 2s, conducted geophysical surveys, supervised drilling and well installation activities, graded soils, collected environmental samples per DOT specifications, and wrote reports based on the analysis of field data.

● Served as Site and Health and Safety officer at a shuttered uranium mine site.

● Led Soil Vapor Extraction teams at National Grid sites in New York.

● Specialized in site closures with experience at Ford and GM, Health & Safety oversight for utilities like ConEd in NYC, grading soils during drilling activities, and document creation (SOPs, HASPs, WPs, RFPs, and Report Writing).

● Consistently billed more hours than 80% of my colleagues, highlighting my work ethic. NAEVA Geophysics, Congers, NY, Project Manager

September 2004 - 2007

● Spearheaded geophysical surveys across the USA, ensuring timely project completion and stakeholder satisfaction.

● Achieved significant career growth, doubling salary within two years with excellent performance and became youngest PM in company history.

● Led the geophysical investigation of the old Yankee Stadium before it was demolished. COMMUNITY INVOLVEMENT

University of Puerto Rico Mayaguez, Mayaguez, PR,Head Wrestling Coach September 2022 - Present

● Led the team to significant achievements, including 2x NCWA Puerto Rico Conference Champions, 2023 LAI Conference 3rd place, multiple NCWAPRC and LAI champions, 1 NCWA A-A.

● Increased team membership by 100% and installed a leadership council for fundraising and team development.

Department of Recreation and Sports (DRD), Anasco,PR, Head Wrestling Coach June 2024 - Present

● Establishing a new wrestling club on the west coast with the help of government stakeholders at all levels, FLAPR, members of the UPRM wrestling team, and the PR Olympic committee. EDUCATION

Coursera, Google Project Manager (In Progress)

Columbia University, BA in Environmental Sciences,May 2007 Mercersburg Academy, HS, 1997-2000

● Voted Outstanding Athlete of the Senior class at graduation.

● Wrestling- National Champion, 4x All American, 4x PA Private School State Champion

● Holds all time record for most wins, pins, and takedowns in a career CERTIFICATIONS AND ACHIEVEMENTS

Puerto Rico Wrestling Conference Coach of the Year 2023 OSHA 30 Hr Site Supervisor, OSHA 40 Hr HAZWOPER, DOT 1 Federal Clearance since November 2022

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