Customer Service High School

Shaquille Ricks

Nashville, NC, ***** 252-***-****

************@*****.***

OBJECTIVE

An accomplished, energetic and performance driven professional offering expertise in technical and

machine operations. Seeking a role that allows me to excel with my experinence in exceptional

customer service and building strong client relationships to meet and exceed organizational

objectives.

AREAS OF EXPERTISE

Customer Service Problem-Solving Time Managment Communication

Leadership Computer software Web Development

Active Listening Presentation Skills Goal Setting Conflict resolution

EXPERIENCE

Home technician Aug 2021 - Feb 2024

Clayton Homes, Rocky Mount, NC

* Ensure that all homes meet sales orders, prints, specifications, and building codes, while

ensuring a high quality standard.

* Work in a team environment to produce products that conform to quality standards while

achieving productivity objectives.

* Plan and organize the manufacturing activities by communicating anticipated material

shortages, identifying required tool maintenance, and communicating any quality and

productivity issues.

* Increased productivity and building efficiency by 13%

Chemical Technician Jan 2020 - Jan 2021

Moquito Joe, Raleigh, NC

* Transport and maintance trucks, power tools and spraying equipment.

* Administer chemical solutions, powders, and gases on/near commerical buildings and residential

areas.

* Generated growth by 9% of new clientele with exellent rapport building and customer services

skills.

Machine Operator Jan 2017 - Dec 2018

Huttig Building Products, Rocky Mount, NC

* Setup and prepare machines for daily functions.

* Preformed testing procedures and maintenance to insure optimal work output.

* Managed calibration and troubleshooting on over 15+ machines.

Healthcare Specialist-68W Jan 2014 - Jan 2017

U.S Army, Fairbanks, AK

* Conduct phycial examinations during operations and certify health eligibilty.

* Administered medical care and first-aid to armed forces

* Maintain and operated health equipment and Army medical facilities

EDUCATION

High School Diploma Aug 2008 - Jun 2012

Nash Central High school, Nashville, NC

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