Customer Service Pharmacy Technician
Resume:
April B. Neill
Wellsboro, Pa. 16901
***********@*****.***
Experience:
Innovative Answering Assistance Sarasota, FL 01/2022 – 01/2024 CUSTOMER SERVICE REP - REMOTE
This remote position required me to answer all calls that came in and schedule garage door service, repair and replacement appointments. Emails needed to be sent to correct departments and offices, as well as answering customer questions to the best of my knowledge or transferring the calls to the correct department for further assistance. I also cancelled and rescheduled appointments. All calls were recorded and some were reviewed for quality assurance. PRSM Healthcare Wellsboro, PA
PATIENT SUPPORT REPRESENTATIVE 03/2020 – 12//2021
Making calls to patients as well as answering calls and directing patients to the right representatives to schedule procedures and office visits. Also answer any questions the patients may have and make sure they are satisfied with each call.
Walmart Mansfield, PA
CASHIER 08/2019 - 01/2020
Running front register, customer service.
Tioga County Prison Wellsboro, PA
CORRECTIONS OFFICER 02/2019 - 06/2019
Enforce rules and regulations inside the prison, answer phones, help inmates in, direct inmates during meetings/yard times, commit and release inmates.
Canyon Motel Wellsboro, PA
FRONT DESK 08/2018 - 12/2018
Answer phones, assist housekeepers, make daily work schedules for housekeeping and maintenance, checking guests in and out, clean hot tub and take chemical readings from pool and hot tub. Nazareth Hospital Pharmacy Department Philadelphia, PA PHARMACY TECHNICIAN EXTERN 06/2010 - 08/2010
Answer phones and gather any information from calls to the pharmacist, refill the pyxis machine, stock and organize the medications, deliver medications to the required nursing stations, and prepare IV compounds for patients. William Penn S & L Assn. Levittown, PA
TELLER 09/2003 - 05/2004
Preform daily transactions including deposits and withdrawals. Opening new accounts, closing accounts, customer service, and answering phones.
Education
President's List at CHI Institute 09/01/2010
I was added to the President's List for academic achievement while I was attending CHI Institute for their Pharmacy Technician program.
GPA: 3.98
Certifications
Heathcare Provider (CPR & AED), Kimberly Watkins Bn1174 - Pennsylvania Issue Date: 07/01/2010 Expiration Date: 07/2012
Heartsaver First Aid, Crystal Keller Bn173 – Pennsylvania Issue Date: 05/01/2010 Expiration Date: 05/2012
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