Help Desk Active Directory

Daulton James Whitehead III

***** *. ****** *****

Aurora, Colorado

80017

Cell: 720-***-****

ad69dk@r.postjobfree.com

Education:

Colorado Institute of Art: Associate of Applied Science: Multimedia

Graduated: Dec. 1998

Skills:

Computer Technical:

Microsoft Windows, Unix, Linux and Mac OS operating systems

Microsoft Office, PowerPoint, Excel, FrontPage, Outlook, Word

Experience with web browsers Explorer, Chrome and Firefox.

Computer maintenance and installation

Computer software and hardware troubleshooting

Experience with LAN, Intranet and Internet applications

Experience with SCCM computer (desktop and laptop) imaging.

Experience with Issue ticketing (Service Now, Remedy), desk side and remote support.

Work History:

HCL America / U.S. Radiology: January 2023 – July 2023

* Imaging and deployment/recovery of desktop assets across Denver Metro.

* Setting up computers on corporate domain through Windows and Active Directory

* Network cabling and data-center maintenance

Guide IT/ U.S. Radiology: February 2023 – December 2023

* Imaging and deployment/recovery of desktop assets across Denver Metro.

* Setting up computers on corporate domain through Windows and Active Directory

Cognizant/ Toyota: December 2021 to November 2022: I.T. Support Engineer

* Imaging, deployment and recovery of Windows Laptops and iPhones

* User management through Active Directory and Microsoft Identity Management.

* General purpose first contact for everything that plugs in to the network, from user devices, printer and conference rooms.

Worldwide Tech Services: December 2020 to December 2021: Computer imaging, troubleshooting and shipping/recovery for Lumen/Centurylink.

*Desktop and laptop issue diagnosis and resolution for both hardware and software issues.

*Imaging and shipping of new and refurbished laptops and desktops to users

*Repair and salvaging of used laptops and desktops.

Xerox: Feburary 2018 to March 2020: Docucare associate, Tier 1 and 2 printer support for Arrow Electronics Inc.

* Monitoring print and multifunction devices for supplies and mechanical issues

* Installing and Maintaining Ysoft SafeQ print server

* Monitoring and updating CA Service Desk manager (Arrow Electroincs) and Xerox ticketing systems, synchronizing tickets between systems.

* Organizing local and remote technician visits for physical print-device and MFD break-fix issues.

*Receiving and installing new print devices and MFDs.

Computer Sciences Corporation: March 2017 to Feburary 2018. Tier 1 and 2 Help Desk support for Raytheon in Aurora Co.

* PC Desktop and Laptop imaging and refresh, Material Management and Organization

* Android phone deployment and troubleshooting.

* Software used/supported: Microsoft Deployment Tool, WipeDrive, Remedy, MS Office, Lotus Notes.

Hewlett Packard: October 2012 to October 2016. On Site Administrator for commercial printer support for TIAA-CREF in Denver.

* Worked in a Windows 7 / Active Directory networked environment.

* Tier 2 technical support for the Denver office of TIAA and support ticketing and dispatch for remote offices.

* Monitoring printer status through HP Webjet Admin.

* Creates and maintains tickets for TIAA through Service Now ticketing system, and HP tickets through HP Fleet Manager.

* Escalates tickets as necessary to HP or TIAA Tier II resources.

* Receiving and installation of new hardware. Moving hardware. Hardware replacement.

Deister Ward and Witcher: September 2007 to March 2012. Information Technology Specialist.

* PC Technician providing support for Microsoft Windows XP and Windows 7 operating systems

* Web and Local intranet server administrator with both Windows Server 2003 and Linux servers.

* File system management Document management.

* Worked with computer troubleshooting, new device installation, desktop printer maintenance, including managing user access and permissions to intranet and internet servers with Active Directory.

* Hardware installation and troubleshooting.

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