Customer Service Office Manager

Brittany R. Ramsey

*** *** ****** ************, **** 45176

513-***-**** - ad698v@r.postjobfree.com

Objective:

To secure a full time position with a company where I will be challenged, and where I can utilize the skills I have gained through past experience and training to be as an asset to the business.

Skills:

15+ years’ experience in an office setting as an administrative assistant/manager

Data Entry

Team Building

Extensive Customer Service

Day to day operations management

Adherence and Coaching

Inbound/Outbound Calling

Database Management

Scheduling/Registration

Microsoft Office Certified

Professional Experience:

MassMutual Ascend

Job Title: Customer Service Analyst 06/2023 - current

●Answering calls from policy owners and financial professionals to answer their questions

●Staying up to date on federal and state regulations for financial accounts

●Ensuring paperwork submitted is in good order

●Ensuring policy owner information is accurate and up to date

ADT Security

Job Title: Outbound Agent 07/2020 – 06/2023

●Calling customers in a timely manner to provide information requested

●Assisting with coverage duties when managers are out

●Ensuring agents are following process and adhering to break/ lunch schedule

●Listening to calls for areas of improvement to help agents develop their skills

●Building relationships with agents throughout the department

●Running report throughout the day to check metrics

Psychological & Behavioral Consultants, Inc.

Job Title: Office Manager/Regional Office Manager 10/2016-07/2020

●Ensure accurate records in database

●Daily/weekly reporting and database management

●Balancing daily ledgers and patient accounts

●Helpdesk agent for technical issues with electronic medical record

●Onboarding new hires and document management

●Ensuring that new patient paperwork is completed correctly and fully

●Ensure that deposits are taken to the bank weekly

●Credentialing medical professionals with payers in Ohio, Kentucky and Indiana

●Greeting patients and upfront collections

●Maintaining office cleanliness/equipment/supplies

●Various duties as assigned

Bridgepointe Psychological & Counseling Services

Merged with Psychological & Behavioral Consultants, Inc.

Job Title: Office Manager 08/2015-09/2016

●Office manager for satellite office

●Daily/weekly reporting and database management

●Greeting patients and upfront collections

●Balancing daily ledgers and patient accounts

●Benefit checks for patent insurance coverage

●Ensure patient demographics are accurate and up to date

●Ensuring that new patient paperwork is completed correctly and fully

●Ensure that deposits are taken to the bank weekly

●Maintaining office cleanliness/equipment/supplies

●Various duties as assigned

Great Oaks Career Development Campus

Job Title: Secretary II/Financial Aid Support 10/2006 – 10/2014

●Front desk customer service scheduling/registration

●Inbound/outbound calling

●Personal assistant to the Financial Aid Officer

●Reviewing FAFSA’s for student financial aid

●Data Entry for time sensitive information

●Creating/distributing customer satisfaction survey’s (Survey Monkey)

●Preparing folders for various classes/trainings/meetings

●Maintaining professional relationships with outside vendors

●Certified IRS Tax Preparer (VITA-Basic)

●Maintaining office supplies and equipment

●Various clerical and office duties as directed

Education:

Tiffin University Online

Bachelor's Degree in progress - Bachelors in Business Administration and Managerial Studies

Diamond Oaks Career Development Campus

2 years Technical Business Management Certificate

●Secretary of local Ch. 13 Business Professionals of America (1 year)

●Secretary of Business Professionals of America Fundraising Committee (2 years)

Oak Hills High School

High School Diploma

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