Customer Service Technical Support
Resume:
Toshanea Allen ad698f@r.postjobfree.com
Experience
TruGreen 1/2021 – 4/2024
Retention Specialist
• Continually updated a leadership resume and honed skills by participating in various management trainings
• Offered strong customer service skills, keeping customers satisfied and increasing sales
• Engaging with customers who are considering terminating their services or products
• Identifying their concerns. Offering solutions to resolve those issues Asurion
Technical Support Representative 07/2012 - 2/2019
• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Created a new customer database by entering customer information into a database Well Care Health
Customer Service Rep 04/2019 - 08/2020
• Providing solutions that fit those individualized situations and prioritizing the customers' needs at each step of the process.
• Maintaining empathetic and professional front with the customers
• Escalating complaints
• Helping customers complete online payments
Skills
Customer service, Communication skills, Computer literacy, Microsoft word, Microsoft excel, Documentation review, Leadership, Problem Resolution Education
Pearl Cohn Highschool Nashville-Davidson, TN 05/2001
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