Customer Service Social Media
Resume:
Doreen T. Sonds
Unit B APT 2
Wilmington DE 19802
ad68vr@r.postjobfree.com
302-***-**** cell
Objective: To maintain a career in Business Administration opportunities as well as affiliating with a Progressive organization that offers a continuous challenge and growth opportunities based on performance and productivity.
QUALIFICATIONS
EXPERIENCE
12/2023-Present Hollywood, FL
Martha Tax and Financial Services
Remote Virtual Assistant Tax Preparer
Provide Customer Service as first point of contact, organize meetings, travel, and accommodations. Manage contact lists and organize manager’s calendars. Create and review customer spreadsheets and keep online records. Manage my bookkeeping, tax preparation and other Administrative Tasks. Also manage social media accounts and perform Market Research on behalf of the Company Business Owner. Preparing personal individual 1040/1099 tax returns while working on bachelor’s degree to obtain CPA, Duties involve setting my own appointments, copying, and obtaining all client information from clients to prepare tax return and submit to the IRS. Also, very customer-oriented in calling clients in informing when a refund will be received. Familiar with various software programs including Quick Books among many others. Data-Entry of statistic reports into Excel spreadsheets for the funds collected. Data-Entry work by collecting payments.
01/2009-04/2023 SELF-EMPLOYED Wilmington, DE
Tax Preparer: at DEE’S TAX SERVICE
Preparing personal individual 1040/1099 tax returns while working on bachelor’s degree to obtain CPA, Duties involve setting my own appointments, copying, and obtaining all client information from clients to prepare tax return and submit to the IRS. Also, very customer-oriented in calling clients in informing when a refund will be received. Familiar with various software programs including Quick Books among many others.
12/2010-02/2012 BANK OF AMERICA Newark, DE
Customer Marketing Advocate
Customer Service orientated providing customers with knowledge on various products including refinancing home mortgages, credit protection, business cards, and various credit card products that provide air travel rewards, hotel stays and many more.
07/2005- 02/2009 KELLY SERVICES New Castle, DE
Customer Service Representative
Job included working at Central Transport as a Customer Service Representative, duties include Dispatching, payroll, and office responsibilities as well as monitoring shipments of merchandise for Customer’s employment. Has also been with MBNA America, Marion T. Academy, and Fidelity Citigroup Duties have included Data-Entry involving keying payments in a timely manner, processing retail accounts, and working in a fast-paced environment. Credit Acquisitions, customer service based making decisions customer’s credit worthiness, approving, and declining applications, determining fraud accounts from actual applicants and Receptionist activity involved various office and clerical skills also working knowledge of the Software Testing Lifecycle (STLC) while gaining experience with device testing, device testing including hardware testing, providing great communication and influencing skills. Duties also included working as a Legal Receptionist Sharma Law Firm in Wilmington DE and responsibilities included assisting clients and performing various clerical tasks such as answering phone calls using switchboard and replying to emails as well as scheduling appointments and distributing mail and faxes.
10/2005- 10/2008 HSBC BANK Newark DE
Insurance Specialist
Initializing claims and checking status of claims for various products including account protection plus, best buy, retail, and many more. Claims vary from unemployment, disability, FMLA, divorce, separation, call for active duty, loss of life, hospitalization, relocation, purchase of a new home all of which are processed by me and updated daily, I handle all documentation given to active a claim. Duties involve ensuring customers receive the correct claim form and providing information to the customer on documents needed to active claim accurately and in a timely manner. We handle many different credits card services, independent companies as well as third party and private organizations for credit card insurance, I also prevent customers from canceling the insurance off their credit card.
EDUCATION
BEACH CHANNEL HIGH SCHOOL
Achieved High School Diploma
University of Phoenix -Achieved associate degree in business administration.
STRAYER UNIVERSITY
Still working to achieve bachelor’s degree in business accounting in Finance.
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